Absolutely nothing, the staff were courteous and informed me on what to do in the event of an accident, were to put the key in the Drop Box if I return after hours. They went over every detail in regards to the rental and cost break down. when I brought back the vehicle there were a different employee in the office who I returned the vehiclet, She was very polite as well as very informantional, letting me know the steps they are taking checking back in the vehicle, in less than two minuites I was out the door and my way back home. I will rent from this location, and will also recomend family and friends. Great Staff.
dennis george
Customer Reviews for 36 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well...
Bernest EllerbeThe verification process need to be more accurate & need improvement. Everything else it was very clear and easy. Thanks for your help. It was a great experience.
KIRANBHAI PATELIf I could give 0 stars I would. Absolutely horrendous.
Diamond Fong-GingCommunication and professionalism
Jasmine JacksReserved days ago in a location convenient for pick up and drop off. Called customer service Friday -rerouted twice. All we wanted was to drop the truck off at the location reserved online(not Covington) since not a location selected. It may say 8 miles but normal traffic is 20-30 minutes, today it took us about 45 minutes for pick up! Return home was about the same. What a huge inconvenience and no one seems to care. You don’t even offer “Due to the inconvenience, we’ll subtract X number of miles, since additional from your planned pickup location. Pickup location can make no changes, customer service and traffic planning tennis with the phone calls. Scott in Customer Service(and his harsh interruptive voice) is truly lacking from a service perspective, yet was defensive when I alerted him to the interruption and did the same when he was speaking. Called traffic twice, the second time was told they were contacting the Area Manager, he didn’t respond to two calls while holding, a message was left and someone would be emailing or calling the contact on file. No one ever called/emailed. Poor follow up and follow through…again, you don’t care.
Horace LynchN/a
Camilia McNabbGive Laura a bonus for being so nice and professional. She is a gem!
Shane StoverExcellent Customer Service!!
Lawanda CobbThe cargo van could have been swept out. I had a lot of items that I had to slide in the dirt that was in the back of the van. Overall though it was pretty good. Shelby was super amazing at this location.
Pamela KilgoreWas overcharged. Truck was not available at appointment time had to wait for them to locate another. Was automatically supposed to be credited $50 but of course I was not so I was inconvenienced even more by having to call into U-Haul about the overcharge and the credited $50
Brittany EatonVery helpful staff and great location.
Sabrina WillisContinue what you're doing. Maybe work on your licence upload.
Phyllis AshbyCustomer service was excellent. The lady at the counter was nice and the van was new.
Terrence ReGet a better computer system that easier to work with for customers and employees.
Christine Guarnieri