Muy bien
Amaurys l
Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location for me. Just dropped keys at the desk and left. Offered to give the the person behind the desk my ending mileage. He declined
Keith WBetter parking for trucks
Derrick BRepresentative kept me waiting several minutes in the middle of the transaction to handle a phone call from another customer rather than placing the call on hold to finish our transaction. Other than that, location is convenient and scheduling was easy.
Kelly TCustomer service was great, just a walk through on the truck with more details to avoid uncomfortable moment, thinking that we are responsible for any damage on the truck. I took some pictures just incase.
Miguel MI have rent from uhual before. This time was a nightmare. I needed an extra day added on. They charged me for a full day but wanted me return the truck at 630am instead of 3pm. I tried calling customer service telling them I would return the truck earlier that night one of the representatives charged me for another day. Making it 2 extra days. I never requested that. I spoke with 7 representative and no one had answers and kept passing me along. Finally we took the truck to drop off and there was no drop key box. We were on the phone wait time of over 45 mins to speak to a representative to let us know that we had to drive out of the plaza and behind. No instructions given to us. After I parked the used the U-Haul app we had to reparo the car in the back. I hope I get the extra day taken off.
Yesenia RThis location did not have the rented equipment that I reserved online. They still charged me for the equipment. They then lied about mileage used which I tracked with a gps trip on my phone and over charged for miles not used. They charged for insurance even though I decline coverage. This location lies and upcharges. I will never used uhaul from this dishonest location ever again. When I tried to call to discuss the incorrect charges no one answers the phone. Worst customer service I’ve ever experienced
Jeremy L