When I picked up the truck, I was asked "Approximately how many miles?" I had previously calculated the total to be 23.7 miles, and told him so. He listed miles at 25. Upon returning the vehicle, I took a picture of the odometer with their location in the background, and the actual miles driven was 24.0.
The mileage on the truck (which my original paperwork confirmed) was 36648.2. The mileage on the truck when I dropped it off was 36672.2. 24 miles. At the time I dropped the truck off, my experience was very good, however that all changed the following morning.
The agent that checked the vehicle in made not one but two clerical mistakes (one relatively minor, but a mistake that should never have been made nonetheless.) The new invoice sent following the check-in listed outgoing mileage at 366648.0 (two tenths LESS than actual,) and return mileage at 36762.2, not 36672.2 (this later explained to be a transposition error, prior to my viewing the email showing the revised invoice, and after I advised I had taken a picture of the odometer upon returning to their lot!) The agent apologized, and said the credit would be immediate, apparently not understanding that merchant credits, at least at my bank and I'm guessing most, do not clear immediately.
The additional charges of $94.49, over the original $84.30, were split into two charges of $57.81 & $36.68, though I have no idea why. As you can imagine by now, the additional charges remained on my account, when a water bill check for $91.18 presented (& was paid by my bank,) resulting in an insufficient funds balance -$50.47. I visited my bank on the subject and was advised my account will be debited $35 tomorrow morning as a result.
I returned to the rental facility, only to be told he processed the credit, that HIS bank would have processed the credit immediately (which I seriously doubt, but who knows,) and there wasn't anything else he could do. I left the facility frustrated, went back to my bank and made a covering deposit anticipating the debit. I will be calling U-Haul corporate tomorrow am (like I have nothing better to do in the middle of my move,) to seek a remedy from them. Depending on the result, I may or may not ever use U-Haul again, but I guarantee not to return to that facility. I'd like to think that two mileage-recording errors irresponsible (moronic?) mistake, but then there is another possible explanation.