The lady at the counter was very nice even though she had a real difficult customer in front of me .I felt sorry for her and told customer to ease up .if she got a bad report from the lady that rented vehicle don't believe it that lady was pretty rude about things that were not the facilitys issue.
Greg C
Customer Reviews for All American
(U-Haul Neighborhood Dealer)
3601 W Hwy 66
Gallup,
NM
87301
(One Block west of the Loves's truck stop)
(One Block west of the Loves's truck stop)
Services at this Location:
Contact Us
3601 W Hwy 66Gallup, NM 87301
(One Block west of the Loves's truck stop)
Services at this Location:
Office Hours
- Mon-Thur: 9 am–5 pm
- Fri: 9 am–2 pm
- Sat-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
The vehicle was dirty on the outside. The passenger window was left slightly open and it was dusty on passenger side. Gas reading was not accurate.
Maria G- Rating:
- 4.0
Na
Paulette C- Rating:
- 5.0
Fast and easy
Hoskie Y- Rating:
- 5.0
Good customer service and got my car dolly right away...awsome job...thank you
Christopher N- Rating:
- 4.0
Customer did not leave a comment.
perry r- Rating:
- 5.0
Customer did not leave a comment.
THEODORE T- Rating:
- 5.0
Nice lady helped me unload.
Alvin B- Rating:
- 4.0
Customer did not leave a comment.
NATHAN M- Rating:
- 5.0
Great experience!
Tommy H- Rating:
- 5.0
Great service and super easy.
Tommy H- Rating:
- 5.0
Excellent customer service
ALBERTA H- Rating:
- 5.0
Customer did not leave a comment.
Louis M- Rating:
- 5.0
First time used mobile pickup it was smooth and easy
Prasad K- Rating:
- 3.0
Customer did not leave a comment.
Alexander J- Rating:
- 4.0
Customer did not leave a comment.
David S- Rating:
- 5.0
Customer did not leave a comment.
Nancee E- Rating:
- 5.0
Excellent services. Thanks
ALBERTA H- Rating:
- 4.0
Customer did not leave a comment.
Chad A- Rating:
- 4.0
Customer did not leave a comment.
Carmela N- Rating:
- 4.0
U-Haul erased all the plans I had made and waited until just an hour before my pick up time to inform me that they had moved my pick up location to across town. I got to STL and my hard work with arranging my drop off and the 1 month free storage was ERASED!
Janinea S- Rating:
- 5.0
Nothing
Peter L- Rating:
- 4.0
Make sure the chains aren't dragging.
Lynn W- Rating:
- 5.0
Great customer service
Rachel S- Rating:
- 5.0
Everything was excellent!
Tina D- Rating:
- 4.0
Everything's good customer service was great
CYNTHIA H- Rating:
- 5.0
Customer did not leave a comment.
Marie K- Rating:
- 5.0
I used the fenced vehicle storage area. The storage area was very convenient to use. However, during inclement weather it was a muddy mess to use or retrieve your unit or vehicle
Charles R | Overall Experience- Rating:
- 5.0
The attendant took very good care of my needs and any concerns I had. She was awesome.
JEANNINE R- Rating:
- 4.0
All our interaction with this facility has been great.
MILLIE H- Rating:
- 5.0
N/A
Peter L- Rating:
- 5.0
Customer did not leave a comment.
Patrick H- Rating:
- 3.0
Rightside tire low tread! Had tire tread fly off and almost lost the trailer. Shifted entire load and broke a few items. It too over 4 hours to get repaired, had to rent a hotel room. Getting Customer service if virtually impossible to file complaints.
Mark S- Rating:
- 5.0
None needed
Peter L- Rating:
- 5.0
Customer did not leave a comment.
Mark K- Rating:
- 5.0
Nothing. I needed the trailer for a couple of extra days. When I called, the representative was very kind and accommodating. She was also easy to work with when I returned the trailer.
Jody A- Rating:
- 5.0
Very helpful people.
Donald K- Rating:
- 5.0
All went well d Definitely a good experience.
Tom N- Rating:
- 5.0
Customer did not leave a comment.
Brenton B- Rating:
- 5.0
Customer did not leave a comment.
Liam M- Rating:
- 5.0
Thank you awesome job
Rayosita H- Rating:
- 5.0
Customer did not leave a comment.
SHARON P- Rating:
- 3.0
Customer did not leave a comment.
Cathlena P- Rating:
- 3.0
Customer did not leave a comment.
Frank K- Rating:
- 5.0
Customer did not leave a comment.
Paul H- Rating:
- 4.0
The windshield was dirty and covered with bugs
Foster H- Rating:
- 4.0
Customer did not leave a comment.
AURELIA S- Rating:
- 5.0
Customer did not leave a comment.
Cardell J- Rating:
- 1.0
I had the dolly for less than 2.5 hours and the car i needed to tow would not smoothly load without damage. Yet, i was not able to get a refund. I am very disappointed how this was handled.
Tara D- Rating:
- 5.0
Customer did not leave a comment.
MARGARET C- Rating:
- 3.0
Chains, straps and hook system wasn't put on correctly or safely after I specifically stated that I have never put them on before and needed it done correctly due to the very long 1,800 mile trip. Less than 2 hours down the road, chains loose or broken and the straps where put on incorrectly. Called U-Haul Roadside Assistance while in Tupelo, MS and the Representative was located in Phoenix, AZ. She was very helpful and after a long wait my vehicle was finally ready. I made it to my destination. While turning in the Truck and Tow we realized that the chain was broken again and one of the straps was still loose. Thank those who assisted me along the way. Ensure that all employee's are trained on how to hook up towing and make sure that they tell customers HOW to do it correctly.
Terry M- Rating:
- 3.0
Customer did not leave a comment.
ROGER A- Rating:
- 4.0
Customer did not leave a comment.
Phyllis G- Rating:
- 1.0
I ask if I could drop the trailer anywhere as we are emergency relief. The young lady said yes. I tried to leave it in Holbrook and another location in Gallup but was unable to. The trailer was old and everything inside got wet including PPE’s. Not a good way to run a business.
James W- Rating:
- 5.0
Customer did not leave a comment.
Santiago L- Rating:
- 4.0
Customer did not leave a comment.
janet k- Rating:
- 5.0
Wesley went out of his way to move the rented equipment to a convenient location. Area (Gallup) was under a lock down order because of Covid-19 and he relocated equipment to West side location. Also, the lady at the West side helped with some of the paperwork. No extra fees. Thank you very much
David B- Rating:
- 4.0
Upon arrival, I was informed that they did not have the truck I reserved. Needless to say, I was not happy. However, the guys at the location were able to help us out and locate a truck for me to use.
Minerva B- Rating:
- 5.0
No change. Super easy and great staff
Tommy H- Rating:
- 5.0
Customer did not leave a comment.
Andrea S- Rating:
- 5.0
Customer did not leave a comment.
Donavon E- Rating:
- 5.0
Customer did not leave a comment.
Dennis F- Rating:
- 5.0
This lady was awesome!!! I was going to be a few minutes late (for her closing time) due to the horrible experience from the previous place i went, I will address that later, she was nice, helpful, had no issues with helping me after her closing time, you need to send all you can renting something in Gallup to her.
Samuel K- Rating:
- 5.0
No issues but did let them know about the floor part
Isabel G- Rating:
- 4.0
It was good
Virgil B- Rating:
- 3.0
Customer did not leave a comment.
Sharon A- Rating:
- 5.0
Customer did not leave a comment.
Jonathan P- Rating:
- 5.0
Customer did not leave a comment.
Sheila L- Rating:
- 4.0
Customer did not leave a comment.
Spencer H- Rating:
- 5.0
Customer did not leave a comment.
Susan J- Rating:
- 5.0
Customer did not leave a comment.
Dominic M- Rating:
- 5.0
Customer did not leave a comment.
Brett H- Rating:
- 4.0
Customer did not leave a comment.
Randall B- Rating:
- 5.0
Customer did not leave a comment.
Bida T- Rating:
- 3.0
It took a long time for the employee to complete the paperwork in the computer, and she had to enter the information twice before she was finished.
Joe M- Rating:
- 4.0
A better overview of the vehicle could have been given at our initial inspection. The tow haul function and deactivation of prior to driving sans trailer should have been provided.
Thomas o- Rating:
- 5.0
Went out of their way to accommodate me in areas that corporate could not do.
CINDY K- Rating:
- 5.0
The lady at the drop off location was very polite and helpful. THX
JAMES M- Rating:
- 3.0
Customer did not leave a comment.
patricia b- Rating:
- 5.0
Customer did not leave a comment.
Michelle B- Rating:
- 5.0
Customer did not leave a comment.
Jesse M- Rating:
- 5.0
Customer did not leave a comment.
Bernard B- Rating:
- 4.0
Was taken care well.
RANDY L- Rating:
- 2.0
It was snowing the day I dropped off our rental unit. I was charged for not having it clean on the outside due to ice/snow. I thought that was unacceptable.
Deborah B- Rating:
- 5.0
Great service and attention to detail!
Ed H- Rating:
- 5.0
Customer did not leave a comment.
ella p- Rating:
- 5.0
Customer did not leave a comment.
Robert B- Rating:
- 4.0
Customer did not leave a comment.
Daniel S- Rating:
- 5.0
Customer did not leave a comment.
GARRY T- Rating:
- 5.0
Customer did not leave a comment.
TOBI I- Rating:
- 5.0
I dropped the trailer off at night after they were closed.
William J- Rating:
- 5.0
The staff were very helpful
paula m- Rating:
- 5.0
Customer did not leave a comment.
Marilyn R- Rating:
- 5.0
I really liked,the way the whole experience was from support with making the reservation at the Apache moving and storage in Tempe As with Scott Fowler .Help from All American moving storage back to Tempe . It was an overall positive move. Thank you once again for an easy no stress move. from Doretta Rayam Jatabarry
DORETTA R- Rating:
- 5.0
EVERYTHINGS GOOD , FRIENDLY SERVICE.
Raymond B- Rating:
- 5.0
Friendly, helpful, and professional service. I was impressed both during the pick-up and the drop-off of the trailer. The trailer suited my needs very well.
Michael J- Rating:
- 5.0
Stay friendly and professional.
Melvin S- Rating:
- 5.0
Very informative anf pleasant attendant.
Mark H- Rating:
- 5.0
Very friendly customer service with a smile!
Laurie C- Rating:
- 5.0
Very nice lady who explained everything as far as hauling the vechicle is concern
Charity E- Rating:
- 5.0
I am impress with their services, the equipment we utilized. I prefer unsullied and recommend highly. Thank You U-Haul
David LAdditional Services at this Location
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