Very professional I would recommend anyone to them the lady in the office was very sweet thanks again 😘
MEYONDA M
Customer Reviews for All Day All Night Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was excellent
GLORIA PThe U-Haul needs to be checked out. We had to jump off the truck after loading it. We also filled truck up to full but after driving it for about 15 miles gas gauge read below a half a tank. Not sure if gage is working right but overall it was good.
PAUL RThe lady running the place was very rude and seemed as though she was being disturbed by having to get off her phone and do her job. She couldn't find our reservation and when she did find it she tried to charge me more than I was quoted even though nothing had changed with my reservation. It wasn't until I was about to call uhaul did she "found a discount" that would match our reservation price. I didn't believe a word of that.
Charles PTammy, was glad to see you. Made sure your trip was pleasant.
ronald cThis location was very helpful and forthcoming with information.
Donna LPickup location changed without notice, would prefer to have more choice in pickup location
Joshua GTruck needed oil and transmission fluid. It didn't shift properly and it was a hassle. I overextended my use and the ladies were very understanding with the situation I was in and I'm very grateful. Maintenance should be done on the vehicle and any other vehicles as well. It cost me money to get the fluids checked by a professional at pep boys. He said that he wasn't allowed to do any fluid refills that it required and I still had to pay 32 dollars to find that out. All in all the women who works there are exceptional and I highly recommend the facility to everyone
Carmen MCredit unopened packs of moving blankets. Will be more likely to use this location again
laurie lMy only concern was when I got the truck it was nearly out of gas and the person who I rented from said they'd credit me $12.00 for gas I'm upset because I $150.00 in the truck and left nearly a half a tank but no reimbursement for that but overall it's a Great truck Mrs.Lois Rembert.
LOIS RVery customer efficiency
ronald cWonderful experience n very helpful
CLEVELAND Athey didn't want to take the truck back at his location./ it took about an hour to g et the issue resolved
John JJust would be better if a actually open 24/7
JAMES LEverybody was so helpful
ROY DExcellent Service!
thomas MGreat experience! We were in a bind because of hurricane Ida and had to move a family member quickly. They were thoughtful and very accommodating! Thank you so much for the smooth process!
AMANDA FThis location is the ONLY uhaul location I use and will ever use. The staff are fantastic.
STACY YThe after hours drop off area was small when trying to drop off a 26’ truck. A larger area would make this site a 5 star excellent rating. Every other aspect was a excellent rating.
Kevin MNot a thing!
Leanna CPerfect
Christina RThe customer service was awesome!!! Very nice and helpful lady. Truck was clean. The ride was horrible. The truck sounded like it was about to fall apart. When you turn it would make a popping noise. I really didn't feel safe in that particular truck. Other rentals in the past were nice. This one was horrible.
WENDI EExtremely helpful and friendly.
ROLAND DThe manager at this site was very rude to me, misinformed me, and lied to me. I returned the truck at 7:30am on the day it was due back. It was clean and full of gas.i put the key in the drop box. The manager at no time told me where to park it, only that if I returned it early, to call her and she would give the code to the gate. I called the office the night before, left a message saying I needed the code. I did not receive a call back. When I spoke to the manager later in the day to make sure all was ok, she was very rude, and not very professional. She yelled at me for leaving it in front of the gate, tried to tell me I left the key in it and told me she would have to charge me an after hours return fee of $20.00. Which I was ok with. She said the truck was not checked in until after the time it was due back. She told me she knew exactly the time I dropped it off and when I was picked up by my ride. I later called the office and spoke with Jessica who much more pleasant and very professional, she said she would address the issue of me being over charged, going so far as giving me a call back to let me know the status of the situation. I was charged twice for the use if the moving blankets. The manager told me my total charge for the rental would be $128.00. Instead I was charged $239.40 with additional charges pending totaling $113.02. My receipt shows I was giving a credit of $83.08 which I have yet to get. So, no, I am not happy with the service or all the extra charges I wasnt aware of and I will not be using uhaul again. Regards, Judith Havard
JUDITH HNothing everowasgreat
ARMELIA RAllday allnight storage is a great place.
GARY HExcellent customer service. A+ Thank you.
LAUREN BShe was very nice and her spirit filled the office with so much joy... Thank you guys for everything
Saveria WOnline check-in process was easy and made the in-person check-in much faster. Loved the online check-out procedure where I was asked to take pictures to verify the mileage, fuel, how clean, and the location. Made the whole transaction feel quick and easy
Alan RVery friendly and fast service.
TERRY HI had 1/4 tank of gas and stopped specifically to get gas. It was supposed to be 3/8?! So I guess it wasn’t quite 3/8 and they charged me $. I had a ride so I dropped it off early and they charged me for that too. Terrible. Would not use again.
Cheryl NThe lady behind the counter was very nice and friendly. I do think uhaul has made the process more complicated for checking in and out. That is no reflection on the staff at this location, but it is directed to uhaul processes. It shouldn't be that complicated. Customer service was excellent. Process, not so much.
Darrin TThey were very efficient
GENE MEverything was great.
Gary HManager was fantastic.
Gary HReturned truck on Sunday at Willard TV on Greeno Road on Hwy 98, Fairhope. Gas filled and cleaned.
ALTHEA GEvery aspect went smooth helped take some of the hassle out of moving.
Robb MNothing. My experience was great.
Frances CThe console in cab was a bit dirty. Should be able to upload more than 1 picture when verifying rental. Service was excellent
LAURA VGreat Folks!!
KIRK LU-Haul helps make helping people in my trailer park easy. Thank You U-Haul No Name Park LLC Christine Cayton
Christine CThis was the 2nd time I rented a U-Haul from this location. The Lady was nice and very professional both times. Kindest Regards Christine Cayton
Christine CAll was good. Thank you
Cassandra STake out the broke off screws sticking out the side rails and fix the leak in the roof. My cabinets got rained on in the truck by the leak and scratched and gouged by screws. Was not worth getting the truck from them. They have three trucks the size I rented two new ones and one that is messed up. So they give me the messed up one. That was nice ! Picking up the truck before they open is a pain. They do not give you the gate code to get in. You have to call the 1-800 number and stay on the phone for 15 minutes to talk to someone that can call someone and get you a code. Then you have to get another code to get your padlock off. Which none of that is in your contract information. So if you plan on picking up at 7 AM you need to be there at least by 6 AM. And returning it was a pain. They could not get my location on my phone. So I had to leave the truck there locked and take the keys with me and come back after 9 AM when they were open and I hope they didn’t charge me which they didn’t. The whole experience was awful.
Jeremy BI have no problems with this location. I have used before, and will again. U-haul has changed a few things, where you are to do something where you scan your Drivers licence, I never did get that link. Love the people at this location.
LAURIE SI am a reservation number for a 15ft truck, and when I called AHEAD to confirm all they had was a 20ft. They did give it to me for same price.
john tWrong lock on truck but U-Haul representative was quick to resolve problem.
jacob vI don't know anything you could do any better
CHARLOTTE WThe lady was confused on us bringing the truck there, even though the app said to. She then said something about taking it somewhere else, but I followed the instructions online and we left. You just need better employees.
Erick FI don’t think you should charge by the mile if you can’t pick up the trucks at the location you select when you book online.
Rian MNothing everything was excellent
David T