Customer Reviews for All Safe Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of All Safe Mini Storage
The facility was nice, howver they did not honor the 1 month free special of you have a 1 way move.
THE WHOLE EXPERIENCE WAS EXCELLENT
Uhaul, your truck was excellent, clean, and reasonable on gas. I am proud to be a UHAUL fan. My family and I have always gone UHAUL...THE BEST! Way look anywhere else. Velma Childers Evangelist
Lady was very nice and helpful, very professional and informative.
All Safe Mini Storage was without Internet and phone, but they still managed to get me my truck. I'm very thankful and appreciate it very much! I'd recommend this Uhaul place to all of my friends and family! All Safe Mini Storage rocks!!!
The lady was nice an friendly i told her about the leak an our boxes got wet
The location had difficulty finding my reservation. It gave the impression that they didn`t know what they were doing.
Everything perfect and courteous
highly trained sales person injoyed my visit!
The truck started off with a nail in tire. The when I got on the road it drove poorly. Brakes were soft, engine would hang up trying to shift gears. It cut off on me twice in Mississippi, choking like it couldn't get gas. The shift on steering column was loose. It sucked gas and never leveled out when driving to minimize gas usage. A/C stayed more warm than cold. Horrible experience. I've used uhaul for over 20 years and never had this poor of an experience. The truck needs to be removed from service before it causes someone to have an accident or get stranded. I called customer service only to have my call dropped.
The truck are so easy to drive. Thanks for the great service.
They did an outstanding job
Scheduled to move in storage unit on a Saturday. No one called to inform me that the office was closed. Normally open on Saturday. Also not honoring promotions
Did not move into storage unit. I called to confirm the day before of move in and was told that the facility was closed and would not be open until Monday.
Office didn`t open until almost 2 hours after reserv. time map to storage unit was confusing unit had spider webs, holes in ceiling, and very musty smell. `Below average` rating was not an option.
Very nice experience. . Thank you
This is the 2nd of 3 times I will be using Uhaul, and both the pickup and drop off sights where excellent and very helpful and courteous. Thank you for being there when I needed it.
Mr. John Taylor
It was hard for manager and a customer to hook the "S" rings on. When I tried to take them off no problem, but couldn't rehook. Even with hitting them with a tire iron.
Called the UHAL support line and we did buy insurance. But since I had unhooked it,they couldn't help me. Check on a few places in area, and they came back with quotes of $80-$150 just to rehook the trailer.
My question is if it was very tight for the manager, who knows how to hook up. Why wasn't I provided the help that was needed.
Have the product that we reserve available. And when it's not, actually notify the customer.
Very good customer service.
She was very unorganized and rude, she also couldn't explain policy on the free one month with a one-way truck. Had an attitude about things I bought up involving the Uhaul. I will probably never use Uhaul again due to my experience!
Location was closed on drop off day (weds) so I didn't go inside or see anyone
wish we had known prior to renting the trailer that they were not waterproof. we rented just because of the rain. and our new mattresses got wet. not good.
Very helpful, in a bind owner waited 45min after closing. We thank you so very much.
The trailer I rented was not hooked up properly, it jumped off my hitch when I crossed the railroad tracks I had to stop and hook it up properly before I could go. Luckily, I wasn't on the interstate or it could have done a lot of damage.
Patty was very helpful in Macclenny fl
Friendly service. Very accomodating!
Have more more trucks available. Thanks.
the lady there tried very hard to help me and settle my issues but uhaul wanted to take over so.
The lady at the front desk was very unfriendly and the truck had a foul odor of smoke.
Patti was great. Called to check on me and remind me what time they closed. Would definitely rent from them again.
the lady at the drop off spot was rude and tried to tell me I was late dropping my truck, so not true, I did not pick up my truck until after 5pm on Thursday and I returned it befor 2pm on Saturday. the lady at the drop off had a very poor attitude and now she says I damaged the truck. so wrong the truck was returned in the same condition it was picked up. I will never use uhaul again................
Personnel was friendly and professional in the returning of this equipment.
A sticker in the truck said, if you rent a truck one way and use the storage remtal at the drop off site, you can get a free month rent. Drop off site said it does not apply to Them. I do not understand. I did what the sticker said and I get no free month rental. U-haul needs to be consist with their specials!
1. The clerk wrote on the statement , a full tank of gas when it was only have a tank.
2. The digital readout read (Oil Change Needed), on a truck that I had to drive from Florida to Rhode Island. The clerk said not to worry bcoz it's a computer error.
3. I should've been allowed more miles in the event of a detour which is what happened as a result of a large snow storm that hit DC and NJ.
All in all this adventure was a disaster.
I'll more than likely I'll use another company for my next venture.
Nothing. Would rent there again .
very nice people, it would be nice if they stayed open on weekends.
Not good ingress/egress for trucks at pickup location
Make sure A/C works
More than pleased with our experience at all-safe. The employee certainly went above and beyond to help us
Very pleased with the facility. The employee was more than accomodating our needs and did not hesitate to go above and beyond for us.
The employee at this facility was extremely helpful, friendly and willing to go over and above. However, she could not get any cooperation from your main office when we returned the truck. She called and spoke with 6 different Uhaul employees and not ONE could assist her with the computer set-up. We spent over 45 min just trying to return the truck; however, no one at your customer service center was even wanting to try to help her. Something is missing at your end and needs to be corrected!!
Fire the rude woman working the counter & refund the over charge for the appliance dolly when the price was right on the front of the dolly she still over charged. I will NEVER rent from her again & I will tell friends not to rent & truck was in bad shape! POOR SERVICE!
the customer service here was not good, we were not given all information about them not accepting cash for payment and the comment was they only have trucks because people keep dropping them off there and would prefer not too. We asked if there was any way to get an adjustment to some of the milage since they are 20 miles each direction from where we live and were told they could not do any adjustments because they were only an affiliate. We have rented from U-Haul several times and have not run into this type of lack of basic customer service and will make very sure in the future we have nothing to do with this location!!
The clerk at the desk barely acknowledged my presence - her eyes were glued to her computer screen. She didn't walk out to the truck to inspect it. She asked ME to walk out and write down the mileage and fuel level. She spoke only as much as was absolutely necessary; not very friendly at all.
Employee was poorly informed on the prices of the rentals misquoted actual prices. No assistance in attaching trailer.
The woman at this location (according to her the only one who does it at this location) was extremely rude, unwilling to help, very unfriendly to the point where I asked for my $ back. She threw the blankets on the floor, pointed at the hand truck, when I asked where the trailer was she pointed to a trailer that was backed up against a tree with the tongue in the dirt. Apparently, I was interrupting her smoke break ... I will not recommend this location to anyone I know in this area, I will actually advise against using them.
Very good storage facility
Staff Personnel needs to be more pleasant. They are in the service industry.
Direct customer service with this vendor could use some improvements. However, I was able to pick-up my rental a day earlier and I returned it the same night. I was very pleased with the process on-line to secure the rental; hooray to U-Haul for keeping its' commitment to its customers.
The staff was EXTREMELY helpful and courteous. She went above and beyond to make sure we were happy and properly accomodated.