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Daniel P
Customer Reviews for All Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Truck and equipment was in good shape. Dave was prompt, had everything ready, very friendly, and made sure all my needs were met. Would recommend All Storage to anyone looking for a U-Haul.
Timothy MYou perfect
Larry WI had to go to this location because the customer never returned the truck to the proper place. Maybe a last minute text to remind customer where it MUST be returned. All the people that I dealt with at uhaul was great. TY..
Matthew CWe asked for a one way truck use, they did an in-town use . Causing me a lot of trouble.
fabio mFriendly and helpful assistance from Tim
Karen B$15.00 upcharge that I declined during online reservation was slipped in by this location.
Shannon DHave the truck clean, have the trucks maintenance done (alignment) so they are not fighting to keep it on the road. Actually giving the customer the time they requested. 24 hours was requested but I was cut short on my contact.
Chris CSteve was excellent great job
richard lExcellent!!! Professional and friendly
Jorge SThe app could be better. Hassle when internet is down.
Marnie EThe staff were pleasant. The equipment was reasonably priced and the van was very nice and easy to drive. Pick up and return were easy but there should be more explanation of what is required to check in and out, A lot of things to do,
Michele MNothing Dave was awesome spot on n professional
Bill SGive it to me for free! 😆 🤣 😂 I was absolutely impressed with your company...
Robert MThe mobile app while well intentions sucked ass. I had to call support to reset it.
Richard GI was told to make sure and bring it back clean! Yet I found McDonald’s cups and crackers behind the seat I can assure you I did not eat at McDonald’s Man should to job and not be so sassy
Ellen MThank you for the friendly and quick service! Happy to know there’s a great U-Haul location closer to where we live now.
Mariel HCommunicate when you change my Pick up location. It was a total unwanted surpise to me. Take ownership (at 800 #) of issue when customer inquires about changes.
Richard JDave was very helpful and it was extremely convenient to unload at the same site to drop off the truck.
Renee HFriendly, helpful and efficient! Both employees or owner's? are welcoming and informative! Don't hesitate to use this location for all your needs!
James LSteve is very helpful and amicable.
Anita BI was rather surprised at the final bill because it was not mentioned I had to pay an extra $14 for insurance. So full disclosure on the actual fees incurred ahead of time would be greatly appreciated.
katherine nVery nice experience with this location. Employee was very friendly and the whole process was very easy.
TRACY CBetter customer service. Someone who has more experience on what they are doing.
Carreatha TWorker lied and said I brought the truck back with less gas than it needed. I put 35 miles on the truck and put 4 gallons of gas in it before returning it. So, either their tricks get about 4 miles per gallon, or the rental location is just out to scam customers out of money.
Douglas WDavid and Steve are great people. They rent storage units as well . Great place always great service.
KIMBERLY PSteve checked me in and was so nice and helpful. Great experience.
nichole sNothing. These guys are top notch
Vern NI was charged for oil and tire repair on vehicle when it had no such damage. I only drove the vehicle 13 miles for my needs. Uhaul also added on safemove mid trip. So not only did I get charged extra for the safemove, I then get charged for damage to the vehicle!? Which makes no sense considering they added on safemove.
Aaron BEasy experience
Dustin MFinal reciept was unexpected and chat was usless. I have not talked to the vendor yet Hopefully on ...
DANIEL BI was charged a drop off fee even though I dropped off a day early!
Carlesa KExceptional customer service delivery
jackson mVery easy pick up and return 👌. Amazing service once returned 👏. Prices weren't bad either! Will definitely use them again!
Maricia HI did the online checkin using my account, and was fully paid. Upon arrival, the vendor asked me to come in and then walked through the whole process on his computer, which took a very long time. Then, he made a mistake, which forced an additional charge of $41.54, which he was unable to correct. since, I had Moving Helpers from Uhaul waiting, I had no choice but to give him my card again upon his promise to process a refund the following Monday. It has now been 3 weeks since my rental and now refund has been received. I have spoken to the location and the field manager 3 times since. So, this location cost me money in two ways, one, in the extra time (over an hour) it took to pick up the Uhaul (keeping my moving help waiting on the clock) and two in the extra card that occurred because the vendor manually processed my rental after I already checked in and paid on line.
Terralyn SNothing
Fred SThe person that was present at time of pick up was nice, the truck had a foul smell of dog and was filled with dog hair (I’m allergic) horrible. I opted out of coverage and he still added coverage, not acceptable. Overall experience makes me sick. Plus a dog is tied up at the front entrance door, so you can’t enter.
DrKing CSteve provided a great experience from pickup to return. Highly recommend this location. Thanks so much !!
Roger LOnly complaint is there are not enough carts for more than two people. One customer had two, but Rachel handled it professionally.
Theresa MI was told I had 24 hours when I picked up the vehicle. I was called and told that it was due earlier by the drop off location. Luckily I was already almost there. But this should be clear as to when the drop off time needs to be.
JEFF WSteve is awesome! I would rent from here again
Kevin Bonly problem was locating the physical site. Need ,possibly more signs indicated where it is ,when driving to .other than that, gentleman did a good job checking in truck
Dee SNot a thing
david mThe first lace in Clermont Fl messed up my online reservation and wanted to send me 100 miles out of the way. I picked u a vehicle on Nova Rd but they did not have the 10 ft truck I reserved
William GAttendant was very pleasant to work with friendly and the place was clean
Vivian MDave and Ella were wonderful and helpful. Easy in and out experience. Thank you!
Rosa W