Also at the drop off location no body was present. no one picked up on the locations phone number listed on the app. While completing the return form on the app the app crashed. I had to call in helpline to complete the return process and I was not able to upload the pictures for that reason. Not a good experience at all.
Ashmit S
Customer Reviews for RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not human interaction. I pay the service to do the all job my self
Glen CThe return parking lot was closed when I came to return the truck, was stranded for hours outside had to deal with a rude staff member over the phone who did nothing to mitigate this disaster.
Musadiq RTruck interior was dirty but didn’t matter for what we needed to accomplish. The fuel was just above 1/4 tank so was surprised that we had to fill it. And the instructions were to return it with that same level of gas. This was difficult to do. No windshield washer fluid. Truck was to be returned at midnight. Arrived 10pm and the gate was closed so we could not access the lot. Very frustrating. The lock to return the key was very difficult to use. Took 10+ attempts to unlock it. The truck itself was fine and got the job done. It was process that was frustrating. Location was great for us.
Hai RI had extreme difficulty with the online check-in. I am a senior citizen and the trauma of moving, coupled with a check-in website that was not at all friendly was very troubling. While I like UHaul for their rates and road-worthy vehicles - I would not recommend this location to any of my friends in my age group at all. If it hadn’t been for my daughter who saved the day and went online to get the lockbox code my move would have been a total disaster. It was my worst experience in a long time.
DEBORAH SEase of access and lots of parking were nice to have for me.
Julie KDanny was very helpful with truck pick up and return. Communication was clear and concise. Readily answered calls with questions and was extremely accommodating with the rental return. Great service and seamless move thanks to this location. Thank you Danny!
MICHAELJORDAN OGreat and friendly service.
Nagenthirarajah TGreat location, great service. Danny was very professional and very helpful in arranging the pickup of the truck, giving a lot of details on site, and over the phone before the pickup with details and after the drop off to make sure I had a great experience. I will definitely recommend this location to my friends.
VIOREL MThe windshield on the inside was filthy dirty. I had to wait for 40 minutes when picking the truck up. The operator is new to this business. Upon returning I waited 1.5 hours to try & get an invoice. Yes that's 1.5 HOURS!!
Gerald m