Customer Reviews for Al's Little Country Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

The mobile check in was ridiculous and cut into my time for using the truck. It took almost an hour to get the keys for the truck. I also was charged even more than what I was supposed to. I should be refunded for all the hassle that shouldn't have occurred when moving.

Rating:

5.0

Staff was very friendly. Met me outside and helped direct me where to park the truck. Easy and painless experience.

Rating:

3.0

Everything is on mobile device, would not work and no one to help! Terrible experience

Rating:

4.0

Don't make them wait until they pick up the truck to verify that they're good to go you should be able to walk up get the truck no more questions asked it should all be taken care of right up front, you need to get the picture of the driver's license and the other phone number verification done all up front people when they're picking it up they're in a hurry they don't want to have to do that when it could have been taken care of initially. I would add that everything else was extremely convenient.

Rating:

5.0

Windows were dirty, moving pads were thrown all over inside the back van body, the front end shimmied between 50-60 mph, the brakes squeal ed when stopping . And it took 5 agents and 2 1/2 hours to get me a code so I could get the key to the truck and that was only part of the problems

Rating:

1.0

God awful experience checking in and getting the truck

Rating:

2.0

"Al" needs more help. Period. He expects the customer to park the vehicle in his designated spot, remove the rented items such as multiple dollies and blankets and do the check-in process on the UHaul app. Sorry, but checking in and doing the work FOR a UHaul employee is NOT what I rented a UHaul truck and equipment for! UHaul app? Seriously? Unload rented items from the back of the truck? No! And I cannot recommend this store for these reasons.

Rating:

3.0

Using the Android app to find, check-in and return the truck was terrible. Wish there was an option to pick a location and see which trucks they will have available when. On the way to get my reservation I saw larger trucks available much closer than the one I actually got. The app would not accept clear pictures of my ID initially. Then it would not get past the fuel gauge/odometer photo. The person picking me up had an iPhone and downloaded the app to let me try on that phone and it all worked great. The truck was great as usual. Easy to drive and I felt safe and comfortable in it.

Rating:

5.0

U haul was terrific Really

Rating:

3.0

Absolutely NOTHING to do with this location, it’s Uhaul Corporation!! Absolutely NOT USER FRIENDLY!! Horrible Experience trying to book the truck and do everything from an iPhone. The girl that helped me through the process was patient and understanding, however I think you’re providing HORRIBLE CUSTOMER SERVICE!!

Rating:

2.0

The staff at location didn’t know much other than lock box out front and park anywhere by building. Not Helpful in return process. Had problems with return on website. Kept telling me they couldn’t verify my location even though I had correctly changed settings on location services. Spent 50 minutes at location trying to complete return and left without getting through process. Called toll free number and wait time was close to and hour and a half. Dropped off Sunday at 1:30pm. Finally talked to someone Monday Morning to complete.

Rating:

5.0

Easy drop off

Rating:

5.0

Truck was not set up for 24/7 share and supplies (moving blankets and 2 dollies were not in the truck).

Rating:

5.0

your check in procedure to get the code is ridiculous and time wasting , especially after I already spent all the time registering on line when I reserved the truck

Rating:

1.0

I wouldn’t recommend UHAUL to anyone ever again based on the absolutely horrible and misleading “reservation” system that you run. When I order a truck a week in advance, and I am given the choice of what truck I am renting and where I’m picking it up, I expect that to be a REAL reservation and not a “preferred pickup.” My rental being changed to an hour away from me with less than 24 hour notice was absolute horseshit and a garbage customer experience. The nice woman I was on the phone with helped me figure out a solution for this incident, but fuck you guys and the misleading, ass-backwards way you claim to not really reserve trucks. I intend to encourage everyone I know to never rent from you again. Because I know that no one would “prefer” to have their pickup location moved an hour away on less than 24 hours notice. I would much prefer I am told the truck is unavailable when I try to reserve it, so that I have more than 24 hours to figure out another truck rental.

Rating:

3.0

This location has poor cell phone service making online checkin a hassle.

Rating:

3.0

Location is reasonably accessible. Parking lot is large. Parking lot has no security though. I would rather than UHaul simply recommend that I take the truck back to a real UHaul center where I could have left the moving pads in the truck. As it was, I had to take the moving pads to UHaul big facility in Kenosha on following day because I was concerned they would be stolen out of the truck at Al's.

Rating:

1.0

I had to drive almost an hour to get a truck when I had reserved it 3 weeks earlier. When I got arrived to pick up the truck, the keys were locked inside the truck. Had to all a locksmith to get into the truck. After an hour, the truck was opened. Went to start the truck and the battery was dead. Had to use my own vehicle to jump start the truck because I had movers waiting for me. Overall. Terrible experience.

Rating:

3.0

This is not the location I asked to pick up my U-Haul. If you can give me 24hrs advance notice I expect YOU to move my truck from any point to the place I made the reservation. Not a customer centric solution - that me the customer has to travel to who knows how far away to pick up the truck.

Rating:

5.0

Quick and helpful check in/

Rating:

5.0

Very friendly and understanding of our moving needs. Was able to answer all of our questions.

Rating:

3.0

Truck was clean, but I had to mop it out before I could put wood furniture in it. I topped off the tank at the gas station where I returned the truck and drove less than 100 yards to park it and hand in the keys and was charged a large amount for gas. I thought it was strange that no one checked the fuel and mileage before I left. In any case, I will rent elsewhere if I ever need to again. I will be filing a formal complaint as soon as I have time to figure out whom to contact. I reserved online and thought all the comments I saw from people who had terrible experiences with U-Haul must be exceptions. Seems less likely now. I can't believe how angry this has made me.

Rating:

5.0

I was intending to use the app to pick up the vehicle, but was having trouble so I had to go inside. The lady working there was so nice! She got us on the road right away.

Rating:

3.0

This rental was very disappointing...and not due to the location of Al's Country Store. Here is why: 1. I registered to rent a 9 ft. van at a nearby location for a one way rental. UHaul contacted me and indicated they could not provide that rental (substituted a 10 ft. box truck) and shifted the pick up location 25 miles away. I was told I would not be charged for the additional miles and the larger size vehicle. 2. When I arrived I had to wait 45 minutes due to "system problems". The clerk at the rental location was sympathetic and told me "no one every had to wait this long before" but that the UHaul systems were crashing. She was on the phone with a a UHaul representative for nearly 30 minutes while I waited. During that time I signed in via the UHaul website in an effort to expedite the rental and authorized payment via the internet. I then was charged a second time for the rental when the phone representative finally solved the issue. Having a system that works will be an improvement.

Rating:

1.0

While I was told I could pick up truck & dolly at 7am Sunday, I was not able to pick up until 9am Sunday. While I was told I could drop off truck & dolly up until 9:30pm Sunday to return dolly & get final receipt, the station was closed at 7:30pm Sunday.

Rating:

4.0

Customer service was excellent and very proactive for customer. Availability of more trucks would be nice.

Rating:

1.0

When I went to pick up the truck it was nothing but a hassle. I’ve used uhaul quite a few time before and to be honest I will probably never use uhaul again while I was having such a hard time I called Penske and there rates are pretty much the same. I made a reservation online and when I went to the original location they not only didn’t have my reservation in the computer but they didn’t have any equipment available anyway I found a place 30 minutes away which was inconvenient but wasn’t a big deal but when I got to the second location there computer was down and had to spend an hour on the phone. Then even though I gave them a credit card because I wanted to pay cash instead of charging it on my credit card it was a huge deal and I had to pay a $100 deposit. Then the lady on the phone made a huge deal when I didn’t want to spend the extra money on insurance because I have my own insurance that covers rentals.

Rating:

1.0

I reserved a 26 foot truck 4 weeks ahead of when I needed it and when the weekend came, there was no truck available anywhere near me. I had to settle for a 20 foot truck and had to drive an hour and a half round trip just to pick it up. If I had any other option, I would have cancelled. Will not be using uHaul again anytime soon.

Rating:

1.0

Very slow and would not take my gift card

Rating:

5.0

Was in a bind and needed a truck at the last minute, and the lady that assisted me did everything to accommodate my last minute request. Thank You!

Rating:

3.0

Drop off went find. The next day i received a call to pay additional charges for the extra miles I drove. THE EXTRA MILES were because UHAUL sent me to another location to pickup the truck! I should not have had to pay those extra charges.

Rating:

3.0

Uhaul has terrible communication. I've called so many times and just sit on hold and finally hang up. I have also emailed and no response. I had a heck of a time trying to figure out if my reservation was confirmed and finally, someone called me day of to say yes. I was then charged a $25 clean fee and have reached out to find out why. Typical Uhaul, no one responds.

Rating:

5.0

Everything went smooth. Customer service was pleasant.

Rating:

3.0

Very small place, she was fine.

Rating:

5.0

Really polite and considerate

Rating:

5.0

Again everything was fine worked out very well thank you

Rating:

2.0

changed our location without our approval had to call and change it to a closer area

Rating:

1.0

The cashier repeatedly stopped to check out other customers while I continued to wait for her to figure out how to rent out the truck. Absolutely ridiculous.Many issues with the employees not knowing what they were doing. Same issues with return employee. PATHETIC!

Rating:

5.0

Drop off and check in was very easy and straight forward. Check in confirmation was received quickly.