Customer Reviews for American Self Storage #5
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Self Storage #5
There is limited parking to return the vehicle since got there after closing time. Other than that is was really easy dropping the truck off.
The representative who helped me was very knowledgeable and answered all my questions. He was also professional and friendly, checked me in and got me set up quickly.
Jacked me on the mileage. I overestimated by 25 miles or so, so they just took the estimated miles at 80 miles and charged me that rather than actual. A $30 rental turned out to be $100.
rented on Sat for 24 hrs. Dropped off van and keys in slot on Sun (shop closed/unmanned) Discovered additional charges on card due to shop checking in the van on mon - apparently the uhaul worker no longer worked there. Referred to corporate. Lady there said she was reversing the extra charge. Next day we find another charge - apparently the total was a dollar more than was charged initially. Charging the full amount before returning the initial amount put our account into the negative and I had to borrow money to prevent bank charges for bounced pending transactions that would occur because of the double charge in addition to the extra $96 - essentially, you had almost $350 pulled from the account for a $125 charge and indicated that there was no way to expedite the return of funds.
Put us in a bad mood to deal with that during a move. Please find a better way to deal with debit cards.
Amber was extremely helpful and the process was very straight-forward. Some of the cheapest prices in town would definitely recommend to others!
I ended up not using the unit due to a time conflict, no big deal though! You website is super easy to use, by the way! Very user friendly!
Amber was extremely helpful, and unnecessarily generous. Great representative of the company. The truck was clean and the whole process really couldn't have gone more smoothly.
Quick service, facility is not too shabby, exactly what I expected
Personal, thoughtful and very accommodating - you were not just another business transaction - highly recommend - would definitely use again
The woman at the front desk was very courteous and it only took a few minutes to get everything set up. She even swept out the unit for me.
It`s a lot smaller than I expected and I need to upgrade my space if possible. But very pleased with customer service.
Good, fast, great service and clean unit
I have an inside unit-- the door to get into the facility was squeaky and a little difficult to open. Otherwise the whole deal is great.
Moving on was simple and straightforward. I`m very satisfied.
Storage facility closed when I arrived. Customer service handled well though. 200 character limit ridiculous and annoying.
I had excellent service. Manager was extremely helpful.
The facility is clean and well taken care of. I feel secure in my items not being stolen or vandalized. The owner is VERY nice and easy to work with. He knows his stuff too!
Agent told us we could return the truck to corporate owned location as it would be after-hours for him, however, we were told at that location that we could not as it was setup as a "local" move which was a little frustrating. Overall the experience was fine but would have appreciated correct information on the drop-off location.
good customer service by manager
Superb service, I would rent from them again.
The owner is nice, the facility is secure, and the rent policy seems forgiving of real life situations.
Staff is great to work with.
Jeff was incredibly helpful, cheerful, and a pleasure to work with. His optimistic attitude made the Uhaul rental processes a very streamlined experience. I would gladly recommend Jeff as a top-rate professional.
Jeff is great! He got us setup quickly and we feel really good about using that storage facility.
Manager was very polite and helpful, unit had no problems. Very pleased, would use again.
Jeff was very helpful! I would recommend this facility to anyone needing a storage unit.
He was great called me to verify pick up time
Jeff Martin at American storage is the best. He has always been good to our family in our many moves and storage needs. As long as he is at that location I will always go back and do business with him.
Outstanding service and support! This is the BEST U-Haul site I've used in my 30 plus years of working and moving around the country!!!
Jeff was so helpful and friendly. Helped accomodate our schedule change.
Helpful staff. Facilities were clean and easy to access.
Location difficult to access. Offered no receipt or any kind paperwork.
The facility is a little old but the worker was friendly and informative.
The wall on one side was a bit off which made it a bit difficult to even things out, but otherwise the place seems solid/secure.
Improve the parking area. There are fences all the way around and the parking area is so small that if there are other customers there, you can't get in with a truck to drop it off. Also - don't charge for things that a customer does not owe for. This location is dishonest - says a fuel tank wasn't full when it was filled just prior to dropping off - charges extra for dolly rental and is dishonest about the extra days the truck was kept. Then says you can just drop the truck and go - when in actuality you are supposed to go over any additional charges and sign a form before you leave. This location charged my credit card an extra $440 that I did not owe!
The manager, Donna, was professional and friendly. Check in was quick and easy. The space I rented was clean with good access.
The manager was professional and cordial. Check in was fast. The space we rented was clean with good access. I will probably use them again.
Donna was very nice and the move in process went smoothly. It is my first time in storage and I have good feelings about it. The place seemed clean and safe. I had no real trouble.
Don't close office for lunch.
I was very pleased, I was called and told they close early on Saturday,our move in day, and took care of everything over the phone so we could continue with our move from Tulsa. Thanks, Donna!
Donna was very nice and helpful.
Very polite, fast, and helpful. Easy move in.