Truck was clean and staff was great to work with. There was a water leak in the front part of the cargo area and it rained that night so some of the contents got wet. The truck seemed worn out. Lots of play in the steering and had to floor it to get up hills on the highway.
DANA S
Customer Reviews for Anbar Self Storage
(U-Haul Neighborhood Dealer)
44 Ross Av
Freedom,
CA
95019
Services at this Location:
Contact Us
44 Ross AvFreedom, CA 95019
Services at this Location:
Office Hours
- Mon-Sat: 8:30 am–4:30 pm
- Sun: 9:30 am–12:30 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Everyone was extremely knowledgeable and friendly. Definitely recommend!
Lucy F- Rating:
- 5.0
Customer did not leave a comment.
Javier H- Rating:
- 4.0
Staff was friendly and efficient. The only issue I had was the after hours drop off. There was no where to park on the street so I had to come back the next day to return the vehicle.
Gary N- Rating:
- 5.0
Customer did not leave a comment.
Diane J- Rating:
- 5.0
Customer did not leave a comment.
Louis T- Rating:
- 5.0
Customer did not leave a comment.
Andrew R- Rating:
- 5.0
Customer did not leave a comment.
Tracy v- Rating:
- 5.0
Customer did not leave a comment.
Maribel V- Rating:
- 1.0
Customer did not leave a comment.
Rogelio L- Rating:
- 5.0
very easy to deal with. Appreciated I could leave my minivan within the gated area overnight while I had the pick up.
Steven J- Rating:
- 5.0
Customer did not leave a comment.
Mirian H- Rating:
- 4.0
I rented the 10ft van it performed as it should, the rental people were very nice, no problems. A positive experience.
Maurice C- Rating:
- 4.0
Customer did not leave a comment.
Craig C- Rating:
- 4.0
Wash the vehicles inside and out!
PHILLIP B- Rating:
- 5.0
Customer did not leave a comment.
Courtney C- Rating:
- 4.0
Customer did not leave a comment.
Tom G- Rating:
- 4.0
Parking for an after hours drop off was extremely difficult; I ended up having to parallel park in a spot that was barely large enough for the 20' truck. I have rented from and dropped off with them in the past and have had good experiences, but something needs to be done about being able to return after hours.
CRAIG D- Rating:
- 5.0
Customer did not leave a comment.
ALICIA L- Rating:
- 5.0
Thank’u maria and natally freedom store
Luis G- Rating:
- 5.0
Customer did not leave a comment.
PAUL R- Rating:
- 1.0
This location was advertised as a 24/7 drop off location. Upon arrival no code was "on file" per customer service operator. Unfortunately my evening route plans were completly ruined.. Now I need to take morning to return trailer and not get to my job. U-Haul should not advertise things without such "details" on file.
Robert A- Rating:
- 4.0
Customer did not leave a comment.
Michael N- Rating:
- 4.0
Customer did not leave a comment.
Michael N- Rating:
- 5.0
Great customer service fast and friendly
Nick M- Rating:
- 5.0
Customer did not leave a comment.
Michael N- Rating:
- 4.0
Customer did not leave a comment.
Melissa R- Rating:
- 5.0
Customer did not leave a comment.
Orlanda M- Rating:
- 4.0
Check that trucks have been cleaned by previous customers, please.
PHILLIP B- Rating:
- 5.0
No improvement necessary. They have it completely together.
Barbara A- Rating:
- 5.0
It’s more better if both sides mirror was adjustable
Felix B- Rating:
- 5.0
Customer did not leave a comment.
Carlos A- Rating:
- 5.0
Customer did not leave a comment.
Armando P- Rating:
- 5.0
Friendly and helpful customer service. I would not change a thing.
Nickolas P- Rating:
- 4.0
Customer did not leave a comment.
Jose L- Rating:
- 5.0
great customer service
ALFREDO J- Rating:
- 5.0
Customer did not leave a comment.
LETICIA T- Rating:
- 5.0
great service; within my budget
james r- Rating:
- 5.0
Customer did not leave a comment.
Angelica M- Rating:
- 5.0
Great customer service. Thank you!
ANTHONY A- Rating:
- 1.0
Customer did not leave a comment.
Nayomi A- Rating:
- 5.0
Customer did not leave a comment.
David C- Rating:
- 4.0
Brakes were shot. Almost hit a car because ithe truck wouldn’t stop.
Jason P- Rating:
- 5.0
Helpful staff.
Zeb G- Rating:
- 4.0
Customer did not leave a comment.
Darren S- Rating:
- 3.0
Customer did not leave a comment.
Sylvia B- Rating:
- 2.0
There was a sensor on the back door of the van that had not been repaired. It kept going off the entire time we had rented the van.
Carol B- Rating:
- 5.0
Customer did not leave a comment.
Marilyn G- Rating:
- 5.0
Yes convenient, and easy reservation, pick up/drop off process. Wonderful friendly and helpful staff!
Kelly T- Rating:
- 5.0
Very easy drop off. The young lady who assisted me was very friendly and had my paper work done by the time the trailer was unhooked.
Gerald D- Rating:
- 5.0
I can't think of anything that needs to be done to improve the great experience I had.
Anthony D- Rating:
- 5.0
awesome experience
james r- Rating:
- 5.0
Customer did not leave a comment.
Buena V- Rating:
- 4.0
Excellent service desk
MATTHEW W- Rating:
- 5.0
Customer did not leave a comment.
Michael N- Rating:
- 5.0
Smooth transactions! Thank you.
Simon Z- Rating:
- 5.0
Customer did not leave a comment.
Wade P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Erasmo S- Rating:
- 5.0
Fantastic service, extended the rental when I asked.
ALEXANDER O- Rating:
- 4.0
It was prompt and courteous. Great job!!!!
rene p- Rating:
- 5.0
Customer did not leave a comment.
Luis G- Rating:
- 5.0
Customer did not leave a comment.
Luis G- Rating:
- 5.0
It was quick and easy to reserve the truck and to pick it up. The office staff are very friendly and efficient. Drop off was easy, Thank you!
Cynthia O- Rating:
- 5.0
Nothing, everyone that works here is friendly and helpful I’ve rented the motorcycle trailer from this location numerous times with no issues thank you guys!
Jason S- Rating:
- 5.0
Customer did not leave a comment.
Maria F- Rating:
- 4.0
Truck had a flat tire and leaked oil. Staff is friendly and helpful.
ANTHONY A- Rating:
- 5.0
Great service . Cleanest uhaul I have ever been to.
Cheryl M- Rating:
- 5.0
Ball hitch lock knob very hard to turn. ( im a healthy man ) i had to lube with alittle wd 40. also the" drop gate " chain was missing on one side. Friendly receptionist clean location.
douglas s- Rating:
- 5.0
Friendly and helpful :)
ANTHONY A- Rating:
- 5.0
The truck was much easier to drive than I anticipated! Wish it would have had automatic locks and windows.
Michelle W- Rating:
- 5.0
Customer did not leave a comment.
Ryan H- Rating:
- 5.0
Very professional and friendly staff. A+++
SEAN H- Rating:
- 5.0
Thank’u maria for you attention
Luis G- Rating:
- 5.0
Truck was waiting for me, staff very friendly and helpful. I had to extend my rental and they were very accommodating.
scott B- Rating:
- 5.0
They are amazing
Mirian H- Rating:
- 5.0
Customer did not leave a comment.
Paul R- Rating:
- 5.0
Customer did not leave a comment.
Michel A- Rating:
- 5.0
Customer did not leave a comment.
Mariano F- Rating:
- 4.0
Customer did not leave a comment.
Briana W- Rating:
- 5.0
Natalie provided really good customer service. Thanks
Barry P- Rating:
- 5.0
Customer did not leave a comment.
Stacy S- Rating:
- 5.0
Customer did not leave a comment.
Michael G- Rating:
- 5.0
Customer did not leave a comment.
Rachel W- Rating:
- 5.0
Service was great, unlike most other places.
victor v- Rating:
- 4.0
Customer did not leave a comment.
Rhonda C- Rating:
- 5.0
The women hooked it up to my car and removed it when I returned. Very friendly and great service.
Paul C- Rating:
- 5.0
Customer did not leave a comment.
Steve Z- Rating:
- 4.0
Seats were covered in dog hair.
Amber C- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth E- Rating:
- 5.0
Customer did not leave a comment.
Ramon F- Rating:
- 5.0
Customer did not leave a comment.
Eric C- Rating:
- 5.0
Lady at the front was very professional and incredibly helpful. Great team!
Garrett R- Rating:
- 5.0
Customer did not leave a comment.
Seyedmojtaba M- Rating:
- 3.0
This was my pick-up location (1 hour away from original pick-up location) AFTER customer service tried for over 2 hours of to find me a truck for which I had a reservation (uhaul even called and talked to me to confirm my truck the day before). My original pick-up location was in Aptos, Ca. The Aptos location is terrible. People who work there have with no work ethic. All they said was “call customer service” when the computer said my truck was somehow not available. If this is who is representing the uhaul brand, please fire your hiring manager-they are bad at their job. Mind you, they had many trucks sitting there they could have let me have. Before anyone gets any bright ideas that these trucks are reserved for other people…too bad. Someone took my truck, I would just like to return the favor. If you think the “we guarantee your equipment” is real, think again. Oh, they gave me the $50 “if we don’t have your equipment”, but with the mileage charge, they more than make up for it. The only bright spot was your customer service employee Ashley. She did eventually find a truck, and was very pleasant. Give her a raise, or better yet, make her the new hiring manager.
Frank L- Rating:
- 5.0
Customer did not leave a comment.
John M- Rating:
- 5.0
Customer did not leave a comment.
Denise R- Rating:
- 5.0
Thank you for everything the lady is so pretty and she bring me excellent coustomer service 100% recommended and thank you again
JORGE M- Rating:
- 5.0
Extremely friendly staff, very helpful and kind. Instructions were easy and the 15' was in great condition and drove nicely. I was on a wait list for a truck and they were very quick in getting back to me. Wouldn't change my experience, it was lovely.
Jennifer O- Rating:
- 5.0
Customer did not leave a comment.
Frederic B- Rating:
- 5.0
Nathaly and her team did fantastic! Great service answered all my questions.
Ivan Y- Rating:
- 5.0
Customer did not leave a comment.
Deborah G- Rating:
- 5.0
Clean ans safe the costumer service super professional
FRANCISCO D | Overall Experience- Rating:
- 5.0
Ty anbar storage. No complaints all love💯
Douglas A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose A | Overall Experience- Rating:
- 5.0
Everything was fine other than the light had never worked. The employees at your facility ALL were amazing to deal with. Very courteous and respectful. Thank you
ALVARO A | Overall Experience- Rating:
- 5.0
Jennifer was on top of it!
Akin O | Overall Experience- Rating:
- 5.0
I really liked it. Facility
Veronica O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Julie K | Overall Experience- Rating:
- 5.0
Anytime I need storage for a while, this is the only place I use. Thank you Anbar Self Storage.
Lannie A | Overall Experience- Rating:
- 5.0
It’s a great place to do business with! They are very helpful, clearly communication, and the facility is easy to get to the storage unit. Thank you for great service.
Pamela M | Overall Experience- Rating:
- 5.0
Very friendly staff.
Debra L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christian M | Overall Experience- Rating:
- 5.0
Brad the Manager is an exceptional individual. This gave my experience at Anbar storage an A++ The entire experience renting our pride possessions was outstanding. Thank you to the Owner, Brad and the entire team at Anbar storage.
Steven R | Overall Experience- Rating:
- 5.0
I really like you service 😃thank you very much they was very helpful
Esperanza C | Overall Experience- Rating:
- 5.0
I was very impressed with the quality and service.
FREDDIE L | Overall Experience- Rating:
- 5.0
Customer service was great, everyone at the front desk was very professional and on top of everything. Great job!
rebecca c | Overall Experience- Rating:
- 4.0
I hope we can get more access after work. Probably close after 8:00 PM? Thanks a lot!
JIE C | Overall ExperienceAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!