I had called to verify locations because I had gotten 2 emails - one that said this address and another that listed a different address. Called again to verify because of the different addressed but was reassured it was at the original address. Only to find out minutes before we were to pick it up at the original location that it got changed. I was directed to go one location and then at the last minute it got changed. I did not receive an email 3 or 2 days prior. What I received was a confirmation for one plane the day before and then a couple hours later another confirmation for another place. I called mark to confirm which location - he told me one place and when we got there found out it was at a different location. So had to drive back to where we came from. Very disappointed. Then when we finally reached the right destination, had to interact with a virtual person. NOT ACCEPTABLE. Many, many problems!! Would not recommend uhaul to anyone anymore. I have rented many times and never had this many problems. not a great experience! Would be great if you would compensate for this ordeal. Next time I would go with Penske or Budget!!
Connie Heisler
Customer Reviews for Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was located inside the secured and gated area of the facility. There was no mention during the mobile pick up of how to get inside the gated area. After a lengthy text chat conversation a Uhaul agent, I was finally able to get an access code to get inside the gated area to my truck. Once at my truck, I had no idea how to get to the back cargo area of the truck to get the key. After calling for assistance (and approximately 15 minutes of waiting), an agent was able to get my the code to the padlock to get my key. Once I got my key, I was unable to complete the check in process of my rental, and it only allowed me to return the truck. I spent another 15 minutes waiting to speak to an agent to confirm the mileage and gas level of the truck. Overall this was a terrible experience, as getting my truck took about 2 hours to complete.
TYLER KIPPBrittany in UHaul Customer Service was extremely helpful! Thanks!
Denise ByrnesI had the pleasure of working with Linda. There was a large line and she stepped on to help. She was very pleasant and efficient at her job. Linda made a stressful day a lot brighter. The personal service was unmatched.
Tamara ShannonEverything is good, the service was great and kind .
Ramiro TorresTruck was not at the location that I reserved it at. I was sent to another location which cost me 10 more miles. Time and money are short and I didn’t appreciate U-Haul wasting both of those for me.
Eric HendrenSince this was not a u-haul branded location, they did not have the accessories available to rent. We originally reserved a trailer but then discovered we had left our hitch out of town but were unable to get another one at this location. Fortunately, we were able to switch to get a small truck.
JEREMY KNIFFENNo problems. Everything was on time and as advertised. Very polite service.
Kris SchulzeMidgard Self Storage was outstanding for the trailer rental. They assisted with setting up trailer to hitch and when I returned where there again to assist with unhitching! Great experience, friendly and helpful!
Andrew PompaNicest and most friendly and helpful people anyone could ask for. Super great job.!!.
Mark FanninWonderful customer service.
Frederick GranthamMake checking in the truck easier and more streamlined
Jesse Hironymous