My truck was located inside the secured and gated area of the facility. There was no mention during the mobile pick up of how to get inside the gated area. After a lengthy text chat conversation a Uhaul agent, I was finally able to get an access code to get inside the gated area to my truck. Once at my truck, I had no idea how to get to the back cargo area of the truck to get the key. After calling for assistance (and approximately 15 minutes of waiting), an agent was able to get my the code to the padlock to get my key. Once I got my key, I was unable to complete the check in process of my rental, and it only allowed me to return the truck. I spent another 15 minutes waiting to speak to an agent to confirm the mileage and gas level of the truck. Overall this was a terrible experience, as getting my truck took about 2 hours to complete.
TYLER K.
Customer Reviews for Midgard Self Storage Colorado Springs 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brittany in UHaul Customer Service was extremely helpful! Thanks!
Denise B.I had the pleasure of working with Linda. There was a large line and she stepped on to help. She was very pleasant and efficient at her job. Linda made a stressful day a lot brighter. The personal service was unmatched.
Tamara S.Everything is good, the service was great and kind .
Ramiro T.Truck was not at the location that I reserved it at. I was sent to another location which cost me 10 more miles. Time and money are short and I didn't appreciate U-Haul wasting both of those for me.
Eric H.Since this was not a u-haul branded location, they did not have the accessories available to rent. We originally reserved a trailer but then discovered we had left our hitch out of town but were unable to get another one at this location. Fortunately, we were able to switch to get a small truck.
JEREMY K.No problems. Everything was on time and as advertised. Very polite service.
Kris S.Midgard Self Storage was outstanding for the trailer rental. They assisted with setting up trailer to hitch and when I returned where there again to assist with unhitching! Great experience, friendly and helpful!
Andrew P.Nicest and most friendly and helpful people anyone could ask for. Super great job.!!.
Mark F.Wonderful customer service.
Frederick G.Make checking in the truck easier and more streamlined
Jesse H.