No comment.
diane r
Customer Reviews for Aqua Clean Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul can get better with their communication within uhaul. I was sent about 30 minutes drive further away from my move location than the nearest uhaul then upon arrival the gentleman working at the non uhaul spot had no idea why uhaul would have sent us there at all knowing full well they didn't have the truck I reserved with reservation confirmation. Then we sat in the next nearest uhaul location over 20 minutes on hold to get a smaller truck with offer of additional trailer for discounted price. The trailer wasn't on the reservation fix so we took the truck alone and made the move unable to move everything. The extra 5 ft. Would have been perfect. As a professional mover I knew the amount of space needed. And it wasn't given despite reservation and reservation confirmation. I appreciate the discounted Rental price... However the move started about 4 hours later than anticipated and bled over into the movers and tenants next day and next affecting everything... I may continue to use u haul in the future...but only near me and only with written verification from a human with guarantee or free equipment use... I know that sounds excessive. So are the snowball fallout of uhauls original broken contract. I confident this isn't the fault of any singular employee. I also know it's a service and unfortunately the service was lacking in this particular situation. The gentleman at aqua cleaning was great and opened up early having heard our debacle. He deserves credit for being a good person. Thanks to him we saved a half hour of our already late day.
Arielle GThe Application/ GPS did not work on the return location. Had to contact Tech support to close out lease... Overall visible interior/exterior damage and cleanliness usage was moderatly clean before signing lease.
Eddie WGreat customer service
Cornelius Cstaff need to wear u/haul clothing to verify who they are to the fact they are handling personal cards .this needs asap attention.
Sonja GExcellent service
Jermaine KStill the same
Rhonda Cnot steal money from people
Janay YEverything was great until the end when the one guy who ran the uhaul and credit card machine was gone and it took him 30 Minutes to get there that put me behind schedule.
Renika DThey are all good their. The service was very good.
Lawrence HThe guys there was friendly and helpful.
Carl CWhat I paid for was not available even though I reserved it for the time I came
James JWhen i picked up the equipment we didn't go over any details about the return process or a visual of the vehicle. After taking possession and getting to my first location, I realized that the vehicle was dirty. There were open spirits bottles with liquor in it in the vehicle along with chips and other trash left in the front on the floor and behind the seats. When processing the return, I stated that the vehicle needed to be clean but noticed that I would be charged for it so u removed that. Please add a separate selection for vehicle status not caused by the current renter
Keesha BContinue pleasing your customers as well as your growth as a business
Rockie HKeep that same professionalism !! Thanks Again…
Martha WI had a 9am reservation , CarWash didn’t open until 10, truck Was dirty n the cargo area , and made noises when I hit the gas
Michael CEverything was excellent No improvement is needed Great service
Donald MNice
Jasmine FNo after hours drop off, no one answers the phone or messages.
Laura CNo drop box
Anthony MKeep it clean.
Martise HMaking sure gas in the trucks.
IYANA BThe is a family owned business and they were super professional and kind. I would recommend them to anyone.
Marcia LMaybe they should check in the equipment in the morning as they open, instead at the end of the night to charge the customer another day of rate. The trailer was dropped off on Sunday night at 9pm. They did not check it in until 4:45pm on Monday
Thomas DGet more trucks
Jenist EService was slow and almost non-existent, plus the location was not convenient.
Robert DI was sent to this UHaul location because me original location didn't have the vehicle I requested, but she was very helpful in helping me locate another vehicle.
Tremaine FPoor service .
JOSEPH hAfter returning vehicle, I can't contact Vendor (aqua Car wash & UHAUL. ) I have left Messages and got no response. I'm incurring extra charges than what I initially contacted for.
Lonzo sI don’t feel this survey is fair. We were guaranteed a trailer in Naperville. We had calls with the headquarters, emails confirming, spoke to the local site only to get a call the morning of saying there was no trailer within a 50 mile radius redirecting us an hour away to the south side of Chicago. While grateful to have the trailer and the original price honor. This meant two hours of additional driving and a lot of added stress. Overall not impressed how Uhaul does their business. I wouldn’t recommend this location because it’s out of our way. Trailer hitch had problems to boot. But it was clean and it worked not a reflection of this franchise.
Karl GNothing everything went well and smooth
Robert BProfessional services and friendly atmosphere! I would use them again!
Sharon RNo sanitary materials on site, to wipe down the vehicle before and after its use. The service was decent but I think they could improve with how they break down the process for when the vehicle is returned. Other locations have a friendlier atmosphere and have sanitary dispensers available such as wipes and disinfectant sprays.
SEIDY DRight strap to right wheel on my Hyundai SUV was unfastened and came unassembled once arriving to destination. Technician didn’t not properly assemble auto transport to my vehicle’s right front passenger wheel.
Lawrence SEVERYTHING. ESPECIALLY CUSTOMER SERVJCE ON SITE TO HELP CUSTOMER . EVERYTHJNG I EXPERIENCED WAS TERRIBLE. EVERY ASPECT FROM WALKING THRU ALLEYS TO GET UHAUL PLACE THATS ACTUALLY DIFFERENT FROM ADDRESS SAYS IT IS. NO CUSTOMER SERVJCE. NO REP ON SITE
Willie WUse different locks. Spent 45 min in the gold trying to open the lock Through self check out
Julian GThere was candy spilled over the floor and seats, seats was wet, and there was marijuana left in the cup holders, i have video footage to prove it
Jerrell WThe agent wasn't at the rental lot when we arrived to pick up the truck at the scheduled time
KENNETH MVery professional and courteous staff.
Arnita JMy reservation was at 12:00pm no one was available to release the truck until 1:00pm. I reserved moving pads none where provided.
SHEENA HFirst off my van was supposed to be 20 dollars instead it was 45 and turn around and ended up paying 102 dollars for it all together this is the first time this has ever happened to me and it’s very unprofessional
Raven GTruck needs to be cleaned .... and I was charged 2 different time , I get a recipe for different amount then they took , from my card ..... now I have to block my carded and pray for someone to help investigate the situation ...... I called once but she was fast to not help ..... typical people they just punch in and punch out don’t wanna go the extra mile for the customers
Micahael WThis was my first time using the self check out and the self return. it was very easy and I like it
Raymond MGreat experience would Would use this location again !!
Leonard NUnprofessional, untimely, and I would not want to rent from this location again! The tank was given to me on a quarter of gas but looking at the contract it says half tank, and the meter was no where near half. There was no walk through and the entire ordeal was completely unprofessional.
Sergio DBad customer service no representative from U-Haul they expect someone from another company to take care of everything . Including taking care of equipment they were not properly trained on! Waited a hour to get the trailer even hooked up to my truck. No proper check was done so i ended up with a half flat tire that set our move back a day! The lights on the rear of the trailer were not working so that was not checked properly! I got pulled over twice because of it! The trailer hitch was not locked in property when it was placed onto my truck thank god that was noticed by someone helping us load the trailer or we could have lost the trailer off the back of my truck going down the expressway! I’ve asked for a call from a manager yet still never received one! This company is unbelievable! Horrible service no follow through and over priced for the crap service i received! Thank you for reminding me how bad you are!
Bethany BPersonnel at this location need to be available to close out the contract at the time of drop off. Additionally, the location in which I had to drop off the key in a Dropbox is located in a dangerous place; access to it was accross an alley and through a parking lot. REALLY!!!
CLARISSA FVery unprofessional and not prepared for business
santez sThe location of the keys
Michael DThis location is basically self service without any adjunct equipment that is helpful when moving and the person who runs this location doesn’t come to the site. This location is essentially ran by a very nice gentleman who works at Kate’s Detective Agency. With that being said this place is just making it by a wing and a prayer. Good luck to anyone who uses this location.
Tasha WThis location is very unethical I would not recommend this location to my worst enemy moving forward I suspect I’m not the first to be robbed and I’m sure I won’t be the last so I will definitely be looking into taking legal actions against their practices
Darrell SHave the equipment at the place of reservation. Have a number where to call that works. I was trying to talk with someone who was able to help me for more than an hour. The new location where I had it to go and pick up my equipment was way farther and in a bad neighborhood, been at that time at night was really risky. The truck I got didn’t have the beeping noise when backing up and it felt like it was going to give up when driving it. I had my reservation at 6 PM and ended up getting the truck in another location almost at 9 PM. Yes it was a very bad experience.
Dan DThis uhaul was very nice but I made appointments with 4 I mean 4 other locations and was told to come get a 5ruck but when I arrived they said that it was no trucks available the booking agent or the locations are not updating their inventory one of the worst experience I have ever had with you guys but the saving grace was kingdom kustom rims on 87th street help me locate and book a truck for that day.
Micheal D1) my reservation was for 9:30. No one opened the business until 10am. No apologies offered. Anthony was rude and handled my reservation from an employees phone. 2) I ordered a dolly and pads and was forced to drive to another location to pick up the items 3) I was told I would receive 5 miles for free because I needed to get the items but did not receive it. 4) I was charged with a 2 day rental and that the Item was returned on 9/1 when it was returned on 9/31 5) This location was unprofessional and unaccommodating.
Brianne DTook along time to rent me the truck.
Leighana Lthe salesman was great,helpful and i had no problems at all..wish it always went this smooth...
Terrence cThe fact that the reservation line put a 300 pm time on my contract and asked if that was ok. I said it might be ok I wasn't sure about the time. I asked what was the rate for a longer period of time. She stated that it was the same rate for a 24 hour period. I said ok make it 24. When I returned the rental I was charged for 2 days, when I clearly returned within the 24 he period. Also my time started at 930 am, due to paperwork and having to purchase a trailer ball and adapter I didn't leave until 1050 am.
renard bJust need more help overall the service was great.
Larmont D