The GPS location required for pick-up does not match with the actual pick-up location. The listed address is correct, but in order to GPS verify for pick-up, you have to physically be about a mile away near a random garage at an entirely different address.
Joshua C
Customer Reviews for Arkham Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lights on the trailer were out and it pulled very hard to the right. I am not happy with the service or the price for the condition of the trailer I rented.
Justin MDrop off location no people present.
Demarco LThe location seemed sketchy. We pulled in the back of the shop and unhooked the trailer when someone came out with a handheld device. I'm not sure we exchanged any words. He just kind waved to me that we were done and could leave. I asked if he had a receipt and the man just kind of moved his hand to indicate no.
Sue TI was in and out quick with no problems however I was a bit surprised to get a charge of 10 dollars for extra miles
Francis EThis 15' truck needs service. First off, the transmission engine light is showing. Then, eve when all the lights are off, and the ignition and keys are out, the driver door bell rings continually, till you close the door! Then, when you are driving at a certain speed, there is an annoying whistle type noise from outside the cabin!
Jeffery CWhen I dropped off the truck at this location there was no one there to assist me. The location was open but unoccupied. I could only assume the attendant was assisting a customer offsite or for some reason was unavailable. I waited a few minutes and then left the key in the uhaul box. I called the 800# and spoke with a very helpful person by the name of Karen and explained what happened with the drop off. She said she notated everything on my account.
Michael DAttendant barely speaks English and the facility is a tire repair/sales shop in a very poor state of repair/maintenance.
James JAddress and GPS location are not the same.
Grant SI believe the location had already closed at 3:00. Guys insite were thr tire shop I guess and could not communicate well.
Lance DFix your app, it sucks
Spencer BAlways 5 star service. Everyone comes to see Alfredo. He's a Belton institution in the tire business. His knowledge of Uhaul is amazing too.
Mike SI reserved a 26” truck, vehicle tow equipment, and appliance dolly. The Appliance dolly was not at the pick up location (which wasn’t the original pick up location scheduled), and no one in the immediate area had an appliance dolly. When I spoke with a U-Haul customer service representative she suggested I go to a store and buy one.
Brittany AThe truck was clean. But after I uploaded the picture and had left the rental agency the check engine light came on and the driver information display kept telling me to check gas cap. I did once I reached my destination and the cap was properly on yet the truck still told me to check gas cap. The truck ran overall well but it did seem as though the doghouse cover inside the cab over the engine was lose and vibrated. As well as a loud exhaust noise in the cab. Overall very happy with the truck just seems like maintenance could be better kept up on.
IVAN CBusiness Had a sign they open at 8am, was closed. Next door business called the worker. Worker shows up after 8:30 am. I told him my pick up was at 8 am. Worker said no it was at 9am. He sets my drop off at 8am thou by the time he finished the work order it was closer to 9am? He ask me if I needed help hooking up the trailer? I thought that was part of customer service? I told him yes I needed his help. He hooked up the trailer and left.
ALBERTO AWe had issues getting the vehicle because the location was off on maps snd then when we got to our destination we did not have the passcode for the lock on the back of the truck. After 30 min on the phone with Uhaul my husband had to drive the truck back to the location. The tire place didn’t even know the code. Our truck from across country had to sit in the parking lot an hour while we tried to resolve the issues. We would like to talk to someone if possible.
James MNo one greeted me. Too busy with their tire customers.
Jeffrey WNo one offered to help. They were busy with their tire customers. They also did not answer the phone despite being there.
Jeffrey WVery helpful.
CHRISTOPHER AAlways 5 star customer service. Why this guy's store never gets 20 & 26 Foot box trucks for our Belton business owners to only rent from him is beyond me.
Michael SVery dissatisfied with Arkham tires- the truck was absolutely filthy when we picked it up, and only had 1/2 tank of gas in it. We swept it out and returned it with just over 1/2 tank of gas. When I received my receipt the next day, I found I had been charged for 60 miles- when I actually drove 11 miles. I have contacted UHaul customer service and I am awaiting my refund. UHaul needs to look into Arkham tires and ensure that they do not fraudulently charge future customers.
PAUL MPersonel seemed to busy to answe any questions about delivery, said just put keys in orange box and that’s all, I wasn’t sure , thought they should’ve inspected and approved or gave receipt of approval. ?. I had cleaned it before returning
gloria fAlways 5 star service with him. give him lots of 26 foot trucks to rent so we don't have use another dealer. his customer service skills are over the moon.
Michael SWeird that I'm being charged for almost 45 miles when I only drove less than 15 miles. Seems Uhaul is ripping me off. They're the monopoly so I'm screwed
Michael SAlways 5 star service
Michael SI had reserved 12 blankets but he had none.
RICHARD MA++ service
NATHAN LThe address is not correct, there was no one there, just pointed to the back and said drop it there. I asked for a receipt, he said email and walked off. I tried to call them but the voice mail was ful and no one answered. Not good...
Larry D5 star service best uhaul dealer in Central Texas
Michael S5 star service every time
Michael SThis dealer gets high praise from his tire and uhaul rental customers including from me. Please fill his yard up with 20' and 26' box trucks to better service our area in Belton, Texas area.
Michael SAgent handed me the keys and said rental was good to go. Got home and opened the back. Had ordered 2 dozen blanks. The blankets were covered with grass and heaped in piles in the Auntie's attic. I started picking up the blankets, shaking out the grass, and folding them. I had ordered 2 dozen blankets but there was only 1 dozen in the truck. I immediately called to location and was told 'Yah uhaul will be crediting you for the missing dozen." I ended up not needing them but what if I really did?
David WKnow one was at the location when I was scheduled at 8am. I also could not get someone from UHaul on the phone to help with the 24/7 app set up for the rental. The app kept saying I was at the wrong location but I was standing at the box that held the keys. Nearly two hours after I was scheduled to pick up the truck the lease was completed. Definitely the worst overall experience I've had with Uhaul.
Matthew KThis place closes at 3pm on Saturdays, and when we tried to check the trailer back in online, it never would go through. We called three different numbers (were on hold 2hrs total) plus the live chat trying to get it checked in, and no one could help. It cost us an extra $20 in fees.
Christopher MI put fuel in the vehicle immediately prior to returning it. The fuel indicator was read higher when I returned it than when I picked it up. (Above F at time of return.) Still, I was billed a fueling charge. Alas, I photographed the odometer at return, but not the fuel gauge. I didn’t believe I had the basis for a protest without objective evidence, but I do have a reason to be dissatisfied. Lessons learned: save gas receipts and photograph the fuel gauge when returning U-Haul vehicles. Get the final rental bill on site, not by email. Don’t trust the guy who says, “Just drop off the key. You’re all set.”
David DFast and friendly service!
GUSTAVO GWe returned the auto transport after hours and did not come in contact with any employees
TODD MVendor in Temple was in an old gas station with busted windows and very poorly maintained. Did the contract in the parking lot. Did not have the padded blankets at this location. The person doing my contract was in a sweat soaked faded tee shirt, shorts, and croc shoes. Not the appearance of professionalism. Location was difficult to get out of. Had to jump a curb and drag the rear bumper of the truck just to get to the service road of I-35.
JOHN GThis place is a dump. You can't get anyone to ever answer the phone much less find anyone there. If UHaul ever tells me to pick up a truck from here again, I'll call Penske
Robert DI frankly rentedfrom this location because it WASN'T a U Haul mega center
Matthew DStop using GMC older 26 foot box trucks. They are older models and Uhaul makes dealers use them locally and long haul locally if the F-650 models aren't available. Please stop.
Michael SArkham Tires. Best Uhaul dealer in Bell County,TX. 5 stars service. Nicest and most intelligent guy in his industry.
Michael SDid not have the trailer originally reserved so we changed to an open trailer
steve cPlease get him 20ft and 26ft box trucks
Michael SThis dealership gets no praise enough. Customer service above 5 star. please let him rent 20ft and 25ft trucks as well as 15ft trucks. He will sell out everyday if given the opportunity. Best U-Haul dealer in Central Texas.
Michael SAlfredo made the process simple and great customer service skills.
GUSTAVO GAwesome service
VINCENT BStaff was excellent. Very friendly and helpful
Sharon DThe location was fine but the truck was filthy inside. We had to clean it before we could load our items.
John SVery helpful and friendly
Greg OHe's always a great guy to work with
michael sBack of truck was dirty. Like someone demolished a house and hauled trash off in truck and not cleaned afterwards. Also had a appliance dolly in back that I didn't order. And no moving pads that I paid for to use.
JAMES TAgain 5 star service. He's gold here in Belton Texas. Folks come to him first
Michael S5 star service that's why he's the BEST in 100 miles in any direction. Send more trucks of various sizes. Make him famous.
Michael SAgain always 5 star service. He needs lots of box trucks
Michael SThe person working there told me it was out back and didn’t show it to me. I had to move a car hauler out of the way myself in order to back up to the trailer. He did not install it and only helped me when I pulled it up front of the store.
Christopher NPlease make his lot has many more F-650 26 foot box trucks to rent instead of trailers and 20ft trucks as his store has the best customer service anywhere
Michael SNo masks were worn. Truck cab was not cleaned or sanitized. Dealer was very nice and helpful.
Debra Tnothing. the people there were great to work with. equipment was in good condition. No waiting.
GREGORY PThis was just a drop off location, the one person I did speak with was helpful and kind.
ARNEROLF SThe vehicle was turned in much earlier than expected. And we dropped it off early. We were charged 20.00 extra for dropping it off early. There was no one there and we dropped off the key in the night drop off box. I think you try to squeeze as much money from your customers. I will not be using U-haul unless I really need too. Remember DO NOT DROP OFF EARLY THEY WILL CHARGE YOU.....Called in the morning to notify about early drop off no answer all day. But they did charge me for early drop off......
Blanca TCancel this vendor contract and find another partner. Staff was present when I dropped off my rental at 3 pm on Saturday. I was told to drop the keys in a box instead of them checking in my truck. They were not open on Sunday so I called Monday Morning to check my status. I was told it had been checked in and was ok. When I expressed my displeasure I was told they always tell people to put the truck keys on the box, and then they check them in when they have time.
David WI had to drop the trailer off after the they were closed (8/8/20 at 3:00pm) but once I got my iphone set up no problem.
Willie L