Customer service was excellent!!! Truck could have used air freshener but all in all was a great experience! Thank you for all you did, it was my first time renting and I was super nervous.
Janet L
Customer Reviews for Arma International Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App on phone made it very difficult to print out a receipt besides being very confusing for elderly people
Jeffrey RI was sent to another location since the location I chose did not have the truck I needed. The location they had me go to was pretty far and kind of remote.
Alicia CNothing wrong with the service from the owner, she was great and really nice/helpful. The truck on the other hand was not. worst truck i’ve ever rented from U haul the steering at speed was not responsive at all and the cab rattled and vibrated very loud the whole ride
Andrew BTruck had bald tires, rear wheel made terrible noise and vibrated, scared to death all the way down to Southern Oregon with a huge load of household goods. And the brakes took several pumps before they kicked in, frightening on the mountain passes. You should be paying us hazard pay to drive that unsafe vehicle
Jay DExcellent customer service
Sherry RTruck was dirty, inside and out. A lot of damage on the truck that was not previously identified. The lock on the back of the truck that a customer has to open to gain access to get the ignition key was almost impossible to open. It took two people struggling with this lock and 15 minutes to get the defective lock to finally open. WORST UHAUL EXPERIENCE EVER ENCOUNTERED IN 40 YEARS!!!
Clifford WCustomer service was friendly, cheerful, efficient, and made it an easy experience!
ANNETTE OA larger fleet of vehicles would be helpful
ANDREW SVery friendly pick-up location!
Farrell BFolks were real nice and helpful
Kaliie WThe grounds were dirty. The truck was dirty.
AUSTIN RThis place was down right dodgy. We really wanted to return our Uhaul at our Uhaul storage location which is huge, bright, and well kept, but we got sent to the 11th St location which was hands down the most run down Uhaul location I have ever seen.
Jack OI was rerouted to pick a 15” truck from the 7th street location in Eugene, to a poor, mud hole location. How about when you rent out my 15” truck from where we agreed for me to pick up, YOU get my rental and send it to our agreed location, instead of sending me to another location, If it would have been a descent location, not a sketchy, muddy location And out of my way, I probably would not be sending this bad review.
Richard OThanks guys!
Peter GThe woman and man at this location were very nice and helpful.
Heather MDropped my moving van here and one of the owners was very helpful and gave me a ride into town to pick up my car, even though I'd called for a ride.
Patricia TExtremely nice people,mafe everything smooth and easy.
nancy gyou should use these people to teach customer service to your other dealers !! They are totally professional, and, old school friendly, have used u-haul before, equipment fine, people act like customers are sub quality to them.
MICHAEL N