Customer Reviews for Arrowhead Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Arrowhead Self Storage
Middle of the day and no one was there to drop trailer. Called multiple times with no answer. Hours are about useless. I'm assuming that everything was ok since i dropped the trailer and the paperwork and havent heard anything from them
Neil Rose owner/ operator 5 STAR
We arrived to drop off equipment. Door to establishment unlocked and unattended. Waited and no one arrived to allow for us to speak to. Past opening time posted. Had to drop keys in drop box.
When I made my U-Haul reservation, I was called by a customer service representative and told to get there early so my U-Haul wouldn't be given to someone else. I had a 2 pm reservation and I arrived at 1:45. There was a sign on the door that said "out at lunch, be back at 2". So much for arriving early to secure my spot. Not only that but the owner of Arrowhead Storage showed up at 2:25, I had been waiting for 40 minutes. I had a house full of people ready to start loading my U-Haul and they were waiting on me. The owner was not apologetic, and I had to demand I be compensated in some way. He then told me he'd give me a day free. Afterward he ran my card, he tossed me the keys and told me it was the largest truck in the lot. This was some of the worst customer service I've ever received. He didn't take me to the truck or ask me if I had any questions. I called the regional office to complain and they essentially told me he was a franchise and there was nothing they could do. That's ridiculous. I do not plan to use U-Haul again for my moving needs.
Be clearer about rates, for one. Have a better and more organized office as well.
Some of the furniture pads were very dirty and full of holes.
The inside of the truck was filthy when I picked it up there was trash still in the can from previous person and a pool of liquid in the cup holder
Not over charge your customers
Very easy check-in. 24-7 drop off.
Will definitely use this location again. I'm telling my friends if they need to rent a truck or trailer to check this location out.
the woman did not know what she was doing , had to answer the same questions several times , at one time had me paying $70 more then I should have. I ended up calling the main office to get it straight.
Very good experience truck drove great good on gas.
There was a dent in the passenger door. The truck didnt receive a through insection as previous renters had used a dolly. Although i didnt use the dolly I got stuck with the charge. Wont use again.
not open. door locked,lights off, no one there.3rd time i been to that location and closed every time.
The whole thing was very good.
I had planned to rent from a different Uhaul location and found that this OTHER UHAUL dealer was very difficult to deal with. I looked for another UHAUL dealer to rent from and found these wonderful folks at arrowhead self storage. It was a snap to rent a pick up truck from them. They were very easy to do business with, and I was in and out of there very quickly. The return process was seamless and there was ZERO drama. Very very pleasant experience, and I will go directly to them the next time I need moving rentals.
Contacting an employee at this location was near impossible to do. Also I mistakenly left a pair of work gloves in the cab, when I returned the same day to retrieve them they attempted to pass me off with another pair of used gloves. The employee contacted a "maintenance" man when she was unable to locate the gloves, who said he had not seen them. I left with out my gloves and was contacted 15-20 minutes later by the employee who said she had found my gloves and I picked them up that afternoon. The whole situation was frustrating but was resolved by the staff.
Great service on pick-up, none on return.
I was charged for 48 hours of use when I rented the car dolly for 24 hours. they created a hassle for me. WTF?
Didn't know anything about reservation, had wrong item reserved, could not pay for it from credit card that had held it.
I didn't receive a cable to took up the brake lights, turn signals and running lights. I had to buy a cable and was not reimburse for it.
No real issues. Their internet was down but no fault of theirs
Location itself was nice and the man dealing with us was great. U haul customer service was rude when I called for help.
It's not about the location... It's about the uHaul experience! We rented and confirmed at one location and upon date of pickup we showed up and we were directed to another location. This is the fourth or fifth time we've had this experience. It's unacceptable. I won't rent from uHaul again.
My truck and trailer were in 2 separate locations for pick-up. My 12 furniture pads were not in the back of truck as I was told. The trailer tire blew out, so my wife and newborn had to wait almost 2hrs for a technician to replace the tire. All in all... a 7hr trip turned into a miserably 10hr trip.
Returned at 6:30 PM - Location was not very well lit - not very inviting
Everybody was very helpful made the whole process very easy. Thank you
I reserved a 15 foot van and then found I only needed a 10' van. I asked to make the change when I got there to pick it up and had no problems or extra waiting time. I had never driven a truck that big and it was easy to drive the 400+ miles. I was able to save my daughter, a recent college graduate relocating to her job, thousands of dollars by doing the move myself instead of using a moving company.
Most unprofessional place I've ever been in my life. No one answers the phone & not there during business hours.
I went to drop off the rental truck several times during normal business hours, but no one was at this location to check the truck in. Although I returned the truck at 11:45AM on 02/04/16, I received confirmation on 02/05/16 after I called Uhaul that the truck was checked in. I was charged $50/day extra. Very displeased with the inconvenience of having to constantly call and drive back and forth.
Top notch service. Thank you
I express checked in so the beginning was a smooth transition. The gentlemen at the desk is the same gy I've seen the last few times I used U-Haul. He was on a cell phone with someone while taking my information. I thought that was kind of rude, but he was nice. I got the keys and I always look at the truck before I take it. There was a lot of dings and scratches so I noted that just in case. The inside of the truck was dirty but the tank was full. Overall, the truck did ehat it needed to do and I'm always greatful that there's a U-Haul close by.
Very easy check out and check in.
When we got the uhaul it was at half a tank and I was told we had to fill it back up to half a tank so we did.
Mine was great fast service and a very very nice person to deal with I will come back there for sure great price too
Great trailer. Add a winch and it would be perfect. Thanks uhaul!!
we pre registered on line, so check in was very quick.
The manager was quick and friendly. Since we are
girls, it would have been helpful, if we had known'
about a little tow light button, that you could turn off
if you are not towing something-made a drag on the
truck-but we finally figured it out. Over all a great
experience-Will use again
Did not need a storage unit, therefore, we did not use it after all. Thank you.
Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.
Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.
Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.
Newer, secure, clean facility. Seems to best best value in the general area.
facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.
I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.
Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.
Everyone was very friendly and helpful. Unit was nice and clean.
Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!