My rental process was quick and easy, rental agent was professional, truck was very clean. Would recommend
Keith C
Customer Reviews for Atlanta's Premier Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner went the extra mile and was able to rent the truck to us over the phone prior to the location opening.
Paul DThe pick up process was an excellent experience. The customer service was accommodating and went above and beyond.
Megan MBoth vans was filthy. Took nearly 30 minutes to check the van out due to system issues. App would not connect with their system. Van was just above empty at pickup.
Toni FThe owner/ operator was extremely helpful and went above and beyond to ensure I was able to check in and receive my rental.the
Shantay CVery nice and helpful! Will definitely rent again!! Thank you!!
Tamarra HExcellent customer service!
Gwen WI dropped the truck off after hours. However, I do get a follow up call the next day and the lady was very nice . It was a smooth process.
Sonji SI will definitely never use this place ever again. Not only was the equipment not maintained it was returned with the tank over full. The storage place wasn't as described. I received such horrible equipment. It smelled horribly, the oil needed to be changed (per the message across the dashboard), the keys had been misplaced which caused the extra fee for self service unnecessarily charged, the tires were all going flat. This experience caused me to delayed. I never expected such horrible service. Absolutely I will definitely NEVER use them again.
Dishonder WThe only reason why it got an average rating is because location. At 1st I was skeptical about renting from here but the owner was very pleasant over the phone and he was there when I returned the truck and greeted me nicely.
Sherina GThis experience could not have gone any smoother. This was a same day rental. I went to one location and there were no trucks available but the gentleman found what I needed nearby, took my payment info to secure the vehicle, send me a text immediately with the confirmation info. Once I arrived at the other rental place, the gentleman there went above and beyond to assist me. Normally I would have to call a telephone number and speak to another person; but this gentleman did this for me. He actually was only stopping by the rental shop (located at a car parts lot of some sort) to drop something off. He saw me walking up to the door (which had a phone number for me to call for the U-Haul rental). He told me that I should wait in my vehicle since it was hot outside. He then made all the arrangements, called me on the phone and told me the lock box combo and vehicle number. I appreciated this service because I was having a long, hard day. These acts of kindness from these gentlemen made my day better.
April JDerrick the RM for this location went above and beyond for not only myself but several others as well , excellent customer service from him .
DAVID WN/A
Denise RThey was very helpful and patient throughout the whole rental process. I had an issue with the truck being in a ditch outside of the gate and when I spoken with them about it because I had followed up on my responsibility by not just leaving it for them to workout they not charge me what could been a bill of $415 by roadside assistance to come out and assist end up being up retrieve for nothing. Thank you Kurt for all that you’ve done.
Antionne KGreat service, Owner was cool, and made the process easy.
LEONARD FCool beans and easy
REGINALD SVery customer friendly and responsive. Very helpful
FLEMING GI considered going elsewhere because if some bad reviews but I had no problems at this location. Everyone was courteous and professional
JOSHUA PKurt and his team are amazing!! Highly recommend this U-Haul location to everyone! Fast, friendly and service with great care.
Kelsey SThe agent that I encountered was rude and did not effectively communicate.
Sherita MTire was low. Rear right
Chrystal FThe entire check in process was a nightmare. The Uhaul site was down for the property manager so he couldn’t open the box for my key. I had to call the headquarters to finish off the check in, which was supposed to be quicker because I filled out many forms prior to going to the place to pick up. One hour later I’m still not in the vehicle. There was damage all over the van that was not reported, the mileage was wrong, the gas level was inaccurate, and two tires were reading low pressure. I had to take pictures, refill forms and on and on. The property was is a VERY rough area and I didn’t feel particularly safe parking my car there. I am concerned that this ordeal is not over due to damage on the vehicle prior to me taking it.
William CInterior light did not work. The rear door was extremely hard to open and close. The rear door latch was rusted up and extremely hard to use. I sprayed the latch with wd 40 and was better but the door was still very hard to use.
Bobby PAll was well
Kina ROwner was very nice. The gate was locked when I returned to drop off the truck. He came right away. I will definitely be using his service again. Keep up the good work.
Monica CGreat place to rent a U-Haul from was nice
DAVID MKurt has been great with the long-teen rental that I had. I really appreciate him.
Ellis GNone- everything was perfect
Kendra AExcellent service. I will definitely use this location again.
Alvin GN/A
Rashad BHave someone available in person.
LaSandria SAbsolutely! This team did an awesome job with scheduling and ensuring that we had everything we needed for rental. Would definitely recommend this location to anyone who is looking for a rental and would most definitely be using them again!
Jessica SAgent was very helpful and multitasked well to be one man office. It was a pleasant conversation as we spoke to do more business. The DISAPPOINTING part is the Agent gave me a phone number and agreed to be available at 8am to return the Uhaul Van and didn't respond until 2pm. This left us to return to the Flat Shoals location
Lionel CAdded charges and when tried to call to inquire about them they magically was unavailable during normal business hours and could see on their caller ID I was calling....definitely nor good business practice.
Darra PGreat
Virginia GHelpful, uhaul app failed they help with returned.
KARL MHad a reservation for 10am, agent didn’t open until 1045am.
Guy BThe truck bed was filled with debris and broken glass. no one on site to process the lease agreement. I had to wait at least 45 minutes for the owner to remotely process the lease. I deserve a discount on the price of the lease.
ESTERINE CDo not recommend.. horrible attitude from owner of the car lot.
Nicole FMy rental appointment was at 11am. We had an hour to get to the location before my appointment was canceled. I was moving/getting my keys to my new apartment the same day 9/10. I showed up to the location at 11:40am and the location was closed. I had to call the number on the door and the owner stated he went home early (Even though on the door and online they don’t close til 1pm. So he sent me a link to get the link in the drop box, and the keys weren’t in the box. Of course that happened after I paid my money. Then when I called him back he didn’t answer. It took another hour for me to get him back on the phone and him to eventually find the keys to give to me. Overall, I would rate this location a 0/10 and will never to this location. I also paid for a dolly and furniture mover for my rental (that’s what I paid for) but only received the dolly.
ShaRaaz BEverything was handled with professionalism! The owner was very understanding when we had some unexpected things happen and we’re very grateful for that because it made our moving experience much smoother and affordable!
Nicholas PCurtis did a wonderful job of accommodating my specific needs for my untimely move. I would highly recommend him and utilize his services again. Thanks Curtis! 😊
Stephanie WBusy place but he makes time for customers!
David MVery convenient!
David MGreat service!
David MChris the customer service agent was Spectacular
Tamra SThe location was great easy to find and friendly people and helpful
Brandon WCan’t wait to book again
Lewis SI'm not sure if I showed up on some kind of weird day but I've never had such an...odd....experience with uhaul. My appt was for 12. No one was there but there was a paper on the door that said if you're here for uhaul call this number. I called several times with no answer. Then that same number called me back a few minutes later and said he'd left in his tow truck and would be backing a while, about 15 minutes. It was a bit closer to 25 minutes I'd say but nonetheless he did show up. He cracked open a car on his lot with a screw driver and grabbed a handful of uhaul keys and we went inside. He said I'd already checked out the truck and handed me the key. He didn't do a walk around or check fuel or anything. I'm assuming that's because of the online system now but it was just odd. It was definitely an inconvenient pickup and I wouldn't pick up there again but the guy was nice and worked as fast as he could. I'd maybe suggest having someone there at scheduled pick ups though. When I got there to drop it it off, there was a lady rushing me to hurry up and expected me to give her the keys before i even checked it in. The guy wasn't there and apparently she'd reserved that truck but I was a half an hour early dropping it off. He was apparently on the phone with her and told her for me to just give her the keys after I checked it in. The operation seems very poorly run there.
Micheal CEverything was good
stacey nNo trucks avail after my rsvp was guaranteed and paying for Uber.
Antoine JThere was food from the last customer left behind driver seat. Upon return, the gate where the trucks are parked was locked, I had to park the van in an undesignated on the property. To return the key, I had to slide my body through the *LOCKED*gate and return the key in an unlit area.
Daneisha TThis location was very helpful and welcoming.
MICHELLE IThe gentleman that assisted me was very nice and professional.
Ameria BThanks for the great service! It made my move a lot easier.
Crystal FI returned my rental 1 hour early and that location LOCKED MY CAR INSIDE the gate. Truly unacceptable.
Magesha SThe service representative was very professional. The process was seamless!
VANESSA AMy card is adjusted immediately. Therefore it's been going on 2 full days and my payment hasn't been processed to remove the hold on my card. Unacceptable.
RODERICK DDid not have the appliances I paid for to use there were nothing in the back of the U-Haul for me to use
Jared R