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Oscar M
Customer Reviews for Auto Body Vender
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn’t have a pickup plan for a Saturday pickup. So Uhaul changed my pickup location that morning to a location 90 miles from my house. It makes me wonder if your reservation system can be reliable?
Jerome BMy location for pickup was changed 30 minutes prior to pickup. The new location was 30 minutes further away fro my original pickup location and 45 minutes away from where I needed to utilize the moving truck. When I got to the secondary location it was closed with no one to contact. Had to drive to a third u haul location while spending almost one hour and a half on the phone with a u haul representative. Oh by the way it took 30 minutes to get someone on the phone. Furthermore then we were directed back to the closed location where finally we got the truck. The process took almost three hours and drove to four locations. Ridiculous. Then I was told I would get a discount. I returned the truck one day early and still have not been credited. I have always used unhaul in the past and this has never happen. Absolutely ridiculous.
Eddy MWhoever called me to resolve all my issues was not helpful either he was very rude and unwilling to even hear my issues. Take care of the customers honestly.
Briana MThey were easy to deal with and we’re friendly.
Elizabeth RI requested that the U-Haul truck have clean windows inside and out on my file, I asked the agent if the windows are clean, she said yes. When I walked around the truck the windows where not clean, I cleaned the windows when putting in gas. The radio did not work. No cruise control on truck.
VICTOR AThe drop off location was disappointing. It was a so/so facility in aso/so location 10 miles from my destination compared to an excellent facility only 1 mile from my destination. When I rented the truck, I was told that the drop off location would be 1 mile from my destination. I was disappointed when I found out that the drop off was 10 miles away in a not so good part of Ft. Myers
Charles SNot much room to park a 26 ft UHaul.
Richard CNothing needed. The rec lady was very friendly and helpful. Very very nice.
Doug WOn the contract, it showed that this location was open on the weekend. It wasn’t, I called the number and someone answered. He seemed a little surprised when I was asking how to drop the truck off. He told me to lock up the truck and put the keys in the drop box.That option wasn’t listed on the contract. I was supposed to have someone check the rental in. Also, if it was after hours, I was supposed to use the app. I went ahead and tried to use the app, but I couldn’t get it to work. I locked the truck up and left the keys in the drop box and just called customer service. It was a weird to have to complete my transaction this way. Please make it clear what you should do if you run into a problem. Your customers will appreciate it.
Emmett LNot acceptable. Totally awful experience.
GEORGE SThis location should be removed from the Uhaul drop-off list. The place is old and run down with an old-looking repair shop next door. It is uninviting, and the place does not have a Uhaul sign anywhere, so you don't know the place when you get to the address.
PHILLIP JI’m return truck at 5 pm in Saturday 01.29.22,same day when pick up, but Avto body Vender charge extra day 40$ pls check this information. Thanks
OLEKSII RDid a fine job. No complaints. Filled truck before turning it in.
Jeff PLocation was sketchy. No place to park the truck. Staff closed out the order successfully but I wouldn’t have agreed to this location if I’d seen it beforehand. Auto Body Vendor is not the band of the shop. It’s like L&R auto.
Andrew KNothing enjoyed the experience
MATTHEW CNone
Ronald BUnmarked location. Office smells of smoke. They didn't get my truck checked in for 2 days after I dropped it off. No place to comfortably park. Uhaul phone wait time is 30 to 45 minutes ridiculous.
Russell GAC didn’t work. Otherwise everything was great.
JUSTIN BPerfect customer service!
Carmen MSee my previous comments.
FRANK BDon't smoke in the office.
JOSE CService on pickup and drop off were perfect!!! Couldn't ask for a better experience.
Nathaniel DDriver side back up light does not work. Lights in back of truck, well inside of the truck it’s self don’t work. Ants were all over the truck, big black ones. Truck was great though, as well as the service.
Jessica TI selected online checkout, but that was not available and I had to go in and speak to the woman in the office. The truck was not ready and she didn't even know I had a reservation. I felt like I was bothering her. I paid online on your site, but had to give her my CC info anyway... not sure why I had to pay online then. The location is a rundown auto body shop and the woman was chain smoking in the office where we had to do the paperwork, it was a very unpleasant experience. Again, not sure why I couldn't just do the contactless pick up.
Andres SThis was not a good drop off set up. There is no address on the property and it felt like an old junk yard. I could not tell if I was leaving the truck at the place I was told to.
ROBERT REverything went very smooth, the sales people were nice and helpful. Truck was clean and in excellent running oorder. I was very satisfied with the whole experience.
Mark HWhen we got to out first drop off location the guy said he won't take the truck since he's already at maximum capacity. This made me have to call, tell my story and information to two people, wait on the line just to be sent to another location. Arrive at the other location and some guy is literally waiving us to go away. Eventually after sucking information out of more unwilling employees, we found the right person to return the keys to. Terrible area, sketchy people to deal with.
Stefan vThe office manager was great. The facility may have changed their name or definitely need U Haul signage in front.
frank mVery nice and helpful folks!
Chris SIt was hard to find I don't know why I cannot turn the car the truck into the one on 41 which is just right down the road from where I'm at. Unable to get my 30 free storage because no one knew how I can do it
Charles OCheck engine light was on. Brakes were very squeaky. Inside of windshield was filthy. Was not inspected and didn't feel safe driving it. The safe move insurance is a waste of money. They told me it didn't cover anything but my personal property inside. Truck got stuck. Had to at to pay to have it towed out.
Diana FGreat customer service
jeffrey wThank you!
Rhashida OThid was a repair garage not a regular U-Haul location but they were pleasant and efficient
Alejandro PTrailer hard to drop down on ball. Driver door hard to close completely. Have to slam door shut to close completely.
Stephen Pperson that did the contract was very dumb / she told us to drop the truck wherever we wanted to /we arrived at our destination we had to drive long way to drop the truck equipment was very good the helper almost damaged the front of the car at the tire
beverly rThe pick up property looked like a junk yard. The truck had roaches. We had to personally treat it ourselves before moving our belongings. The people at this location refused to return my calls. While signing the contract for rental I was begged not to fill out 'THIS REVIEW'. Very shady.
Alice AI think price is always a good idea as low as possible, but to be honest my experience overall was very good.
oswald JThere were no visible U-Haul markings at all and even after calling twice for directions I still had difficulty dropping it off. Other than that it was ok-people we’re friendly etc.
Murray WNothing, Secretary was Awesome! Ty ty
Deborah MOwner and wife were very nice and assisted with hook-up which was greatly appreciated!
Patricia AWouldn't change a thing. Met the owner of L&B Collision. He was courteous, efficient, and knowledgeable of the entire rental process. His assistant hooked up the trailor and we were on the road in no time. All equipment rented was clean, (trailor, dolly and moving blankets) were clean and in great condition. Great service!
Karen FManagement was very considerate
Philip Bi'm at the corner of Mcgregor and Gladiolus and there are two locations closer, one around the corner and one on San Carlos. Why did I have to travel almost all the way down town Ft Myers to pick up this trailer???
Michael HThey did not check the returned unit into inventory for 12 days. I got chased down by Uhaul because you thought I kept the trailer, causing a few phone calls and over 30 minutes of call / wait time. Not good!
MICHAEL BL&B Collision is the Best !! Beyond great customer service! Friendly, helpful, great location. Uhaul equipment in excellent condition. Highly recommend this location.