Customer Reviews for Auto Service Experts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto Service Experts
The associate at this location was argumentative, belligerent, disrespectful and unprofessional. I can't believe that U Haul wants someone like this representing their company. This was the worst experience I have ever had with u haul and will think long and hard before I rent from them again.
I was beyond stressed renting this vehicle. I never received a call confirming my rental the day before. I then called the 800 number and was told that there wasn't a truck definitely confirmed for my use but one might be in by noon the next day. I had gotten plans that could not be changed for my move so this was completely unacceptable. Also my preferred rental location was changed to one thirty minutes away. This was one of the most stressful moves I have ever experienced and I will second guess using uhaul ever again.
Took some time with the paperwork. One thing that U-Haul could do, at least in States that have tolls, is to remind the customer to bring their I-Pass from their vehicle before they get on the toll way.
Hard to understand the rep on phone.