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Neil F
Customer Reviews for Aztec A-1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Buen servicio
Arlei SEasy to pick up the uhaul. Attentive front office staff.
Zoe WExcelente servicio
Ramon HThey were very friendly and easy to deal with.
Kyle SAll good
BOBBY LThey charged me for having to fold half the blankets left in the truck. I was never told to do this by anyone with Uhaul or in the Uhaul drop-off application when I followed the steps on your webpage. They then refused to allow me to come by and fold them myself. They told me to file a dispute if I didn't like it.
Stephen FAlso Outstanding service!
rick sSuper friendly and helpful people there.
JACQUTTA BThe personnel at this location were the best I've ever worked with at a Uhaul store. They were very helpful and friendly.
Hilary SMy experience with y'all was excellent and very nice.
LORINA MI contacted the lady at the office to explain that I had accidentally left the keys to the lock I used on the back door with the truck keys.
STEVEN TNothing everything was okay
OLAITAN SVery nice very smooth and good vehicle
lisa lGood customer service.
BERNARD NNot sure why I was charged $20 environmental fee I will never use Uhaul again too many hidden fees
Michael GExcellent service
mario VThe web site for checking in was a pain to use and I finally just gave up dropped the trailer took a video and lots of pictures and left
Frank NGreat communication with customers, they call on advance to make sure everything was in order
Jose HExcelent
Gonzalo GGood and affordable
Angel RNeither the Furniture Pads nor the Dolly were in the vehicle at time of pick-up. Also, since the location was closed (the whole day) on Saturday when I picked up the rental, I tried calling all available numbers, and no one answered. I had to go to another U-Haul location, where they were able to get me Furniture Pads, but not a dolly. I was forced to buy my own dolly.
Norman WExcellent Customer Service from this location. Thank you!
Sven PThe staff here is very nice and professional. They worked with my schedule and were very accommodating. I would use them again.
Kiara RJennifer was very help and knowledgeable.
Norma ONo need to improve with this location--Jeniffer Fernandez was proactive with her assistance of the rental. When it appeared that the specific vehicle I had rented was going to be late, she informed me early enough for me to adjust the timing of the rental. U-Haul needs more rental locations like Aztec A-1 Storage! I will recommend this location.
Brent J.
MICHAEL TYou were great! It was easy and the people were so helpful
Jan WGreat coustomwr service
Bob SWe were finished with the truck on Sunday 3-3-19 , but there was no place to park the truck to use after hours key drop? The facility didn't have enough of an entry to leave anything after hours. I had a terrible experience with a competitor because of similar issue. Hard to return if facilities are closed and nowhere to leave equipment?
Elizabeth TOutstanding service and very knowledgeable young lady that worked at the location.
Bradley MVery friendly and professional service.
Byron HExcellent service
Pedro OGreat customer service. It was below freezing outside and the lady helped out with hooking up the box trailer. Very nice. Getting better rates/deals would be a good option.
Mohammed AEverything was great!
Courtney PCheck the trucks better. The lady at this location was so confused, she had no idea what was going on with the vehicle. It was more stress than it was worth. She wouldn’t address me or my daughter when we attempted to speak to her, she would stare and ignore us and only address my husband. The truck was dirty and the check engine light soon was on and we had no idea. She claimed to have checked the truck and not noticed. It was just an all around mess.
Darrell BJennifer was a pleasure to have service me. She was courteous and understanding of my urgent and desperate needs in a vehicle. She was patient with me and I cant say enough great things about her. She was quick but also wasnt a robot which is a plus (no one wants to feel like they are talking to a wall). If you speak with her...do let her know Patrick January is forever grateful to her time and efforts. I couldnt have gotten moved without her!!
Patrick JCould not have been any easier , Thanks
Dale SI love this place.I am very happy when I can pick up the trailer here.The couple is very helpful ...
Susan WGreat & quick service
Jason MThe woman and her daughter running this location were super friendly and very accommodating. Helped us out in every way. Would recommend this location very highly!
Vicki JI initially reserved online, almost a week in advance, the day before I went to pick up the truck, I stopped by to confirm and grab boxes at the requested store location on Wall St. The employees informed me that they wouldn't have a truck for me (and I should've received a text about this update) but I could go to the location on Midland Dr. and they would have one for me. A short while later I did receive a text and it said there was problems with the reservation. I had initially reserved a truck for 8:30 am on Sat morning and I received a text at 4 pm on Friday. I called the number on the text and this "charming" lady named Tammy told me that there wasn't ANY trucks available in Midland, the truck I had reserved had the reservation extended and the first available was 6:30 PM on Sat. She was extremely condescending when I questioned availability for ALL of Midland/Odessa on that weekend -- she basically told me she was looking at everything and there was nothing. I gave up that fight because she wasn't the least bit accommodating and was getting rather defensive. I called back (to double check her information) and got her again, still completely apathetic in helping me search for a replacement vehicle. I finally called Aztec Storage on Midland Dr and the lady immediately knew I had a reservation that had gotten jacked up and advised they had a slightly larger one SITTING IN THE LOT, READY FOR PICK UP! Thankfully, I was able to drive over and secure it without having to deal with your 1-800 lack of customer service reps! I had also reserved a dolly and there wasn't one at the Midland Dr location so I had to go back to the Wall St location and pick it up. The local people were very apologetic but your customer service reps need a lesson in customer service. What good is a reservation when it's not guaranteed? Also, what good is requesting text updates if they don't come? Every reservation I made online was "cancelled" without my notification. I was thoroughly disgusted with everything about this reservation/experience with the exception of the local business owners. I would not ever reserve online again, what a joke!
Kristal WI could not believe the difference in the level of treatment I received with Aztec A-1 Storage, which was absolutely superb, versus the dismal representation at the main U-Haul facility in Midland on Wall Street. At the main U-Haul, my reservation was non-existent, which forced me to keep the rental truck an extra day, and when I asked to see the only available unit, a climate controlled 20 ft storage unit, I was shown a 4x5 ft space. (I asked the employee why he was showing me this small space, to which his response was that this "was his 20 ft storage unit.") Not only was the Wall St. employee dismissive, disrespectful, care-free, and utterly useless, the incompetency of the company as a whole to assist me in relying on a reservation was manifested with this Wall St. representative and cost me the additional expense of holding a truck full of furniture while I took another day to search the area for a suitable substitute, which also occurred in part due to my having wait 15-20 min. in a wholly desolate and unmanned store for someone to appear and assist me at the Wall St. location. In contrast, I have rarely experience such helpful, kind, and more than prompt assistance from the Aztec A-1 facility. They were superb in their treatment, and more than considerate with regard to my needs for a storage unit and return of equipment. I am grateful for the excellent service from Aztec A-1, and for their warm welcome to a new town via their service, which was previously a complete disgrace in the hands of the Wall St. facility. Aztec A-1 went above and beyond to assist me in completing my move gracefully, and I am very thankful to them for this!
Chrystian GI was told I could drop off the trailer at any Uhaul location in Austin. I went to a local location. After much delay, they refused to accept and send me across town.
Dick H