Top notch friendly service
dave s
Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Received a phone call saying I would have to drive quite far to pick up a truck so I rented a trailer. When I arrived I discovered there were many trucks available. Tried online to extend the trailer and was told not possible. Went to pickup location and extended without problem. Not sure what games you are playing.
Paul DI had very excellent service and the people are extremely pleasant to talk too.. 🙂
Stephanie LEmphasize the size of the ball hook required.
Louis Ba letter has been sent to tell you all about he aWFUL EXPERIENCE WE HAD.
Richard dThe door of the trailer requires adjustment and or lubrication. The lady at the location was very pleasant and nice to deal with
Brock MVery friendly people
Noel dThe flyer stated 7-7 the place was closed. Poor lighting. Old tires on the truck made it difficult to park it with the others. It actually got stuck in the mud.
Natasha RVery easy going. Made things a lot easier for me.
Robert BI was impressed with the whole process because it was my first time
Samuel OChanging the size of the uhaul the night before to one less than half the size. Then the 10’ wasn’t available for the time I wanted it. We wanted the 26’. I should’ve just cancelled
Lana OAlways great service!!
Marc SMore lighting in drop off area would be appreciated
TERRY CThe trunk was on empty when I received it, I was not booked the correct truck and for Ed to get one much larger than needed as it was all was available as they booked me a mini van instead of an actually box truck as I requested. I was changed twice.... and over changed around 500$! I moved down the street from where I live before and the street is 1.5 km from the haul location... I brought the truck back 3 hours early and with a quarter tank even though it was on empty when I received it.... absolutely got scammed... was supposed to cost 39.99 plus. 88cent a km.... so shouldn't of cost more than 50$... yet I was cha ged twice! And it came to 530$ with both charges combined. Worst company ever.
Katelyn BThis place was the best pick up and drop off location I've used in 2 years. The folks at bait casters are amazing.
David CExcellent support & service, thanks!
dennis mThe staff member at Bait Casters was great! Super friendly and helpful. The only reason for a 4-star instead of 5 was that the 10-ft truck I rented made a high-pitched whistling/whining noise. It probably isn't a safety issue, but was quite annoying.
JOSH MGreat place great store too friendly people awesome
Dan Lfor us as a 2 times a year event planner and a non-profit group, this location , the cost and the service is absolutely perfect and I would not dream of changing. thanks for being there for us.
Suzanne MI give it 4 stars because I specifically told the attendant not to charge me for the coverage because my insurance covers the truck. The mistake was fix the next day by the lady at the facility although I think it's checked by default by U-Haul and practically impossible to remove (I call that a scam to make money from U-Haul) but it was fix upon return thus the fact that I'm giving it 4 stars. As for the place the attendants the service was fine and they are nice to deal with. There will probably be another time and this time I will make sure the insurance are removed, and as every moving commercial truck the cleaniness of the truck was so so I've seen a LOT worst pigsty in the name of Budget. Despite the fact that U-Haul tries to stiff people with insurance when their own personal covers it, I would recommand the place for the attendants friendliness.
Denis OHi, This reservation was made in my name and processed under my name. The bill should be in our company name and I am wondering if we can make the adjustment. Bill should be to Xionet Consulting Daniel Durckovic 2988 9th line of Beckwith Carleton Place ON K7C 3P2 Thank you
Lori Pfriendly staff.
Nelson GNothing the service was top-notch
Darren MNothing to improve, best experience I've ever had with uhaul
Donald WAbsolutely awful experience will be in touch to complain, will never use this service again.
Aaron MThis is the second time I have rented from this location. Happy both times.
Katherine PI am just so confused I literally completed a whole process online to rent this truck, provided pictures of my ID and gave my credit card. Yet when I got to the pick up location I had to do it over again. This was so confusing. Should I not have been able to just prove who I was and get the keys? The gentleman was lovely and kind but in a previous rental I did the same thing and just picked up the keys and left. Why so different?
Terry KIf rope or cord was available, I would have purchased some.
Josh VOff discount to repeat customer would be nice. Staff were great with service.
Barb PAwesome service!!! Great place definitely reliable and care about their customers.
Jodi HArrived at 10am when Bait Casters opened, took 20min’s to get my keys. Was first in line to get my van. They had issues getting into your system to log the van in/out… gave me the keys as they were still having issues.
Robert LAlways friendly staff;-)
CHRISTOPHER BAll good
Paul MThe location was great, but I have feedback for the mobile pick-up process for U-Haul: I was told ahead of time that I would need a smartphone with data connection (makes sense), but then during the process I ALSO needed further verifications that I wasn't told about ahead of time. Luckily I had someone available who could be called to verify me, but I would much rather have brought my passport if only I'd been told ahead of time.
Sammy DNone at this time
Gregg FThe truck was ready at the time we requested. It was clean and it was the size we needed. The store personnel were very friendly, helpful and knowledgeable. Would definitely use this location again and most definitely we would recommend this location.
TOM MNo pads and no furniture cart were supplied and we paid for it so that didn’t impress me but whatever
Kenneth TI dropped off the truck and was only in the office about 3 minutes. It was fine.
patricia dGreat place for pick up,fast and friendly! Overall great!
Jordyn BQuick efficient, equipment was available at the time it was reserved for.
Martin GI hate the fact you charge in miles and not km, makes it difficult to understand why the variance is so much higher than expected. Mileage charge is way to high no matter whether its miles or kms. it used to be a good deal now not really
Kate vAlthough Crystal (the Owner) has been superbly helpful in the midst of a difficult rental process, it remains that I would not be able to trust my next rental to Bait Casters. I arrived at 9:00am, the time when an employee of Bait Casters was supposed to open the store and I was scheduled to pickup my rented cargo van. By 9:30am no employee had yet showed up and a few clients that had been waiting with me decided to go elsewhere. As I was about to also leave after a few phone calls to U-Haul, the kind owner (Crystal) showed up to take over what the no-show employee was supposed to do. Crystal very efficiently took over my Van rental and I was on my way close to 10:00am. Unfortunately Bait Casters did not have a good inventory of rental vehicles on site (3 in total). I cannot imagine risking a similar stressful experience for my next truck rental. Missing my early departure unfortunately altered the course of the day's planning with elevators, moving, etc. The only very positive experience was the Crystal, who was SUPER GREAT to make it up for us in the midst of her having to leave her work place to attend to Bait Casters in the absence of her employee. I regret that I cannot offer a better review under the circumstances.
Huguette CUhaul changed/cancelled my reservation TWICE. First arrogantly changing my 24 hour truck reservation to only a few hours.... not even enough time to drive where I needed to be. No compensation or discount on next reservation offered, not even the "your reservation is guaranteed or we'll give you $50" so-called guarantee. A RESERVATION mean my truck is RESERVED for me, for the time agreed to, NOT you get to change it at will. Too late to find a truck somewhere else, I reserved a trailer.... and it didn't show up, so I was forced to settle for an expensive one-way trailer rental.... No compensation or discount on next reservation offered, not even the "your reservation is guaranteed or we'll give you $50" so-called guarantee.
Kathleen KNothing to do, everything was perfect.
Paul SCustomer service was outstanding
Leanne HNeeded to call the location but the phone went to answering machine the days before and on pickup.
Robert SOther than a (tolerable) 60% rate increase from the 12th (point of booking) to the 15th (day of rental) , which Jessica (customer support) has been made aware of, a great experience overall as on all past occasions with U-Haul. 👌 🙏 THANKS!, Kirk 🌞 Ps- If you get this 10 times it relates to the fact that I have really crappy signal, 0-1 bars 📶 , eventho I live on high ground only 5! Miles from nearest cell tower. 🗼 I never know?? 🤔🤷🏻♂️😪
Kirk BThe location was easy to find.
Joseph JThe drop off location attendant chased me down and threatened me until I was chased off the property. Awful experience
Samantha HMore availabilities
Jason HMinor connection issues due to build up on the trailer electrical. Easy fix over all very friendly and would highly reccomend
Samantha LGreat people, no problems!
Murray MOnline registration is awesome
MARC AVehicle was filthy. Dog hair covered the seats. Window was left open and it rained so seat was soaked
Priscilla LUhaul is expensive for what I needed it for, but the job got done. The truck size was too big for the trailer, a pickup truck with a trailer is better. Also, there should be an option to have a rate fro a pickup with trailer combo as well.
Julianne G