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JOHN S
Customer Reviews for Self Storage Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation was switched from Versailles Rd. To Leestown Rd. and I got no notification. Wasted time going to Versailles Rd first. Last time I reserved a car trailer online they sent me to a place that was closed on the day I was supposed to pick it up. I had to drive an extra 15 minutes to get it. Basically my suggestion is to get it together on the reservation locations…
Bryan HI think everything is good
VINCENT PWe initially rented a small U-Haul but then realized we needed something bigger. I made a phone call to U-Haul and quickly got upgraded to the size I needed. Pickup was quick, and drop off was easy.
Michael LVery helpful and informative about the process. Timely customer service.
Traci WThe reservation I made showed me picking it up somewhere else. Luckily, Self-storage center called me.
Paul ASmelled like smoke and dirty
John EThe second location we went to was great. However we placed a rental at another location down the road spent 45 mins trying to get checked in for there to be no key to the truck and of course they were closed
Shelby SMake sure that the truck is totally clean. Cab and truck compartment.
Clark CThe app could not verify my location. I called the number on the door. Someone ways there fairly quick. However, she was smoking the whole time. I left there smelling like cigarette smoke. The truck had some trash in the back of it and smelled of cigarette smoke as well.
JAMES HDid not see the inside or meet any personnel. We dropped the vehicle off and the person or persons had already left for the day.
Adam GVery efficient, but thorough pickup process. The lady working was very pleasant and I left the facility confident in the rental equipment and the ease of future drop-off. Highly recommend.
James MGood customer service. Very friendly and personable. Equipment was in good shape and well maintained. First UHaul rental where they came out and helped me check the lights before leaving. Good experience.
David CThe lady was great, very helpful, very friendly.
Ardena RThe auto carrier was clean but extremely corroded. Handle broken on ramp, ratchets seized and rusted, jack hard to operate, rubber chain retainers torn.
DONALD MLate in opening for business, no one answered either of two phone numbers.
Frank SThe woman who handles U- haul business there was so rude cussed me like the f words told me I was not getting the fu**ing truck and to go fu** my self. That is not how you do business with U-haul customers
Joanne EPrice rental fairly. It's bullshit to charge double for a one way rental. The place a rented from was a shit show. The lady had no teeth, didn't know how to use the computer, and the office stunk like cigarette smoke. I had to change my shirt sheet I finally left.
ERIC DOffice Manager was not friendly and the office was extremely Smokey with beware of dogs signs and barking pit bulls behind the door. Not good. Equipment we rented did great.
MICHAEL TThe uhaul wasn’t available at the location we requested. We had to drive an additional half hour out of our way to pick it up.
Greg MThe manager is very rude. She yelled and was extremely irrational when I had to bring truck back late and threatened to charge me the next customers charges. Her employee tried to explain why I was late and she was extremely rude to her employee. I had difficulty due to uhaul in Florida not having the vehicle at the original location. It was changed three times. I was understanding but needed more time with the truck and she was horrible causing more distress on an already stressful situation.
Yvonne H