Very nice people
Brandon E
Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The instructions for drop off were not clear. The staff at the drop off location sounded angry when she called me—despite the fact that the online instructions said we should put the keys in the key box (which we did) and a staff member would call. She sounded angry that we did not come into the location to check in the vehicle, even though that’s not what the directions said and it was not at all obvious that that was what we were supposed to do. If the expectation from the staff is different than the online instructions, that should probably change on one end or the other.
Sarah SExcellent staff, truck was ready and they pulled it around for us even. The check out process was handled so well - loved this place.
Bruce WThis location was excellent. But setting up the contract with one 800 go U-Haul was a disaster. My bill is severely screwed up. I need to have somebody get back to me to straighten it out. Thanks.
Jeff HUhaul computer very slow
Thomas SGreat
Bill BThey switched our drop off location mid return to a place 40 minutes farther away.
Isaac BLocal location did great job. Only frustrated with national scheduling process. Had equipment reserved and they changed to different location 100 miles away. What other company would they that is acceptable to customers. Try that in car rental or airline industries. I had to downsize my truck to pick up at original location. Extra trips in smaller truck cost me more money for mileage.
Lyman WJean was extremely helpful and friendly and is customer friendly.
Chris PThe lot attendant was there within a few minutes after we called the number.
Karen LIt took me over two hours to pick up the truck. I got there and had to call because I never received anything from the place as far as a contract or email on how to pick up when store is closed. Once I got off the phone because the lady told me what to do, I checked my email and was following the directions just to find out the truck they told me to get was not there. Then I had to wait 40 min to talk to someone and let them know the truck they stated I should pick up was not there. The lady set up another truck and I went through the checklist of things to do and started driving away. I then noticed the cup holder had melting m&ms in there. When I got to my destination I noticed there was a crack in the windshield across the bottom. The entire time I was driving it I was worried I was going to end up being charged for it. I even ended up being charged for an extra day because according to the contract (that had the wrong truck on there) stated I needed to drop it off by 7:30pm because I picked it up at 6:30. Due to not even knowing what truck I had until after 8:30 pm I figured I would have at least half an hour more time but that was not the case. The app blacked out on me 3 times making the truck at the drop off location at 8:05 so was charged $97 more.
NATEL GThe owner and his Team are very professional and helpful.
Todd AEverything was great! Even needed it for another day and they could accommodate,. Everyone was friendly and addressed me when I came to return, easy return fast receipt. I would not change a thing, thank you so much beartooth hardwear!! ...and uhaul!
jamie bThis location was sympathetic to my situation,. They were very courteous to me, and they did take the trailer in even though I spent about $20 more in gas going to this location.
Patrick ONothing these people are great to work with.
COLE BGreat service and quick in and out!
Daryl SEverything went very well.
Dianna WGreat Customer service
KOLA SMake the website for the supplier to get into.
leroy sAbsolutely NOTHING
TOM SVery friendly, helpful and thorough. The dog was an additional plus :)
Kayla LWorkers at Beartooth were very good. The U-haul app on the tablet was slow,
PAUL AThere was a snag with the online reservation system however, Brian made a few phone calls and worked it out and I was on my way.
Jeff TNothing
Vernon KThe people and equipment were absolutely excellent. Keep up the good work. Will recommend to everyone.
mike lI highly recommend this location. Everything was handled efficiently and easily.
Griffith CVery nice place and the people were friendly
THOMAS DNothing
wALLACE FTrailer was returned after hours so no interaction was had with customer service
Dan AI talked to staff several times setting up renting a trailer ahead of time..... each time~ all staff was very helpful and very nice! Great to work with!
Konnie SWe had to go to 2 locations 45 miles apart to pick up our order we were notified of this one day before pickup by email. Our truck was on it's last leg. No air-conditioning. Electrical system in the truck failed. We were unable to see gears, fuel gage and temperature gages. Very unsafe. In addition the roof leaked and it damaged our furniture. Big fail!!! The truck should have never been on the road in that condition. We were lucky to make it in our 1,000 mile move safely.
JON HIt's hard for a women to get in and out of cab.
Roxanne VReturn went seamlessly.
William KMaybe a little more information about how to turn the equipment back in. I was told to call the place I was returning and it was closed that day so I was unsure what to do. Everything worked out though.
Kerri ACustomer service was unfamiliar with process, took a long time, second guessing what the steps meant, etc, and even stopped helping me to cut 3 keys for a customer in their store, making me wait even longer. This was after she saw that 2 cars were outside waiting for me to complete the drop off. I am extremely unhappy with this service and that the drop off was changed without my knowledge, causing additional fees. With the location change without proper notification and the additional charge for gas, at this point, I would not recommend Uhaul for moving services. I had even put in more than the required gas to leave it on the tank fullness I received it in. I have never had a problem with uhaul on previous moves, but this whole process makes me leery of using uhaul again, as it was not anything I would want to repeat.
JONI TGreat personalized service.
Brad EThis was the second truck I rented from U-Haul that leaked.
John HNothing they are great
SANDRA SGreat customer servise
Jerry MI had to drive 60 miles round trip to get trailer and was big than I wanted
Gary LThey over charged me i went 100 miles 360 and had it back that night tryed to go to the return and it said i had no rental. Would like to know what the extra charge was for
Terry KThe lady that was training the lady that checked us out should not be working with the public. Very rude!!
Myia PGreat service!!
Barbara BA very good group of associates, with a great customer service attitude! They need more mobiles.
Donald D