Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

This truck was turned in before 11:30 AM. The keys were given to the cashier who was rude and unhelpful. WHY would it have turned in at 4:00?!?!? I want these extra charges taken off my credit card.

Rating:

4.0

I was annoyed that I rented 2 dollies and some blankets which were not with the truck. The money was credited back but I needed the dollies which left me searching for equipment to borrow on the day I was supposed to move.

Rating:

2.0

Rear tire was flat also the person at the counter had no idea but yet the owner did fix work it all out

Rating:

1.0

General manager was very ugly and disrespectful and did not explain the cost

Rating:

1.0

See above

Rating:

3.0

Overall location is average for a gas station that rents U-Haul equipment. Talked to was responsible for rentals via text after gas station attendant gave me his number, attendant asked for drivers license number which I did not like since I already entered my info online via my account. Check in was simple using app. No unusual complaints

Rating:

2.0

At least sweep out the trailer at the drop off the clerk was not interested in helping. I asked him to at least sign the contract

Rating:

2.0

The attendant was nice and instructed me where to drop the trailer, but he was busy as the cashier for the convenience store and apparently did not record that I dropped off the trailer. I was contacted a few days later and asked if I had returned it. Several days later I received the email receipt. I have an issue when the locations are actually other businesses. I prefer an actual UHAUL facility but was directed to these other locations. I can deal with it and will be extra attentive in the future

Rating:

4.0

The man that I talked to the next day was very rude and uncaring about the wreck we had on I 75 in Macon, GA

Rating:

3.0

The Stephen guy is an absolute dick

Rating:

5.0

Easier way to load license

Rating:

1.0

I was over paid for gas when I put gas back in like I received it. I paid $104 and then charged $76 more which is not correct. They need to be flanked and accurate with their equipment.

Rating:

3.0

Ways to take payments without having to call and call a representative to take payment over phone. Other than that 👍👍

Rating:

1.0

Was not able to check in the rental, was given a phone number to text for the return. Was instructed to the use app to turn in the rental. I don't think I should have been told to turn in the rental at a location that couldn't actually process the return.