Customer Reviews for Bellevue Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bellevue Rental Center
Will never use U haul again
Truck worked ok but showing wear
Dropped off during closed hours, but I have been there before and they are wonderful.
I am disappointed in the ever changing per mile rate. I had emailed the 'contact us' email and have yet to receive a response. The email provided to respond to should I have any questions about my order or receipt has been returned. The attachment of my receipt to an email is unreadable. I will continue to try to receive a copy of my receipt. However, the communication through email with Uhaul seems to be very lacking.
They are just a very friendly oriented will managed place the only owner out of his way to make me feel comfortable even when the computers went down and he still allowed me to take a vehicle out and bring it back very impressive because he didn't have to do it
I've used this location a few times and have always had a good experience. The gentleman was very nice considering I was running late to pick it up. I will use them again.
Worker was short and a bit rude on the phone.
Get someone that is customer service oriented to handle the face to face interactions. The abrupt "I have no time for you" attitude didn't help.
Poor customer service.....
the owner is a real jerk.
The owner was very friendly, helpful and we would go there again without question. This was the easiest experience we've ever had with using uhaul trucks. He was very prepared and knowledgeable. Very happy customers.
Great location to pick up from. They offered to let me leave the auto transport there while I went to load the moving truck and then hooked it up for me when I was done. Very helpful!
I love this store. been here many times for trucks and supplies. nice to do business with!
The owner was very rude. I asked a question about the overage on miles and he responded," You should have read the contract, everything is in the contract." When I asked about a bigger truck he responded," You should have known what you was getting when you made the reservations online and that's what your get and walked away. VERY, VERY RUDE
Update the building, make it more bright and welcome. Turn on the air condition.
The truck was OK, but the service was horrible! The sales person was extremely rude. I had always used U-haul for one way trips (& have been very satisfied with the company!), but this time was an in-town trip which then had a "per mile rate" that I had never had and didnt realize was part of the bill I owed. When asking the salesperson about the charge, he rolled his eyes, told me he didnt care if I understood or not, walked out on me mid-conversation, and argued with me about other things in a way that was basically calling me stupid! He honestly was a shovanistic jerk, and your company would be better off if you got rid of him. I will certainly use U-haul again, but I will never use or recommend that location.
there is nothing that I can say except my overall experience was excellent, thank you
Very nice place to deal with.
Site showed store was open until 5pm. Arrived at 450pm to drop off trailer and shop was locked up. I left trailer & left voice mail, sent email by I-phone. Followed up the next to verify.
The only thing that I didn't like about the location was that if you say you're going to be there at 9am, you better be there at 9am or they will CLOSE! The location is only open based on reservation pick-ups.
friendly,quick, easy and very helpful. thank you
Bellevue location was very kind and apologetic and I had no issues with the very nice couple that assisted. I had to drive to Bellevue to put the excess items that did not fit in storage in daughters garage. Again,the reservation lady asked what size truck I had -she knew the truck was full and the unit did not come close to working. Very unprofessional.
Very rude service. Very disrespectful man that did not greet me. Terrible people skills and has no care for customer service. I will not be using uhaul ever again unless I receive anews apology from thathe store owner. He was unbelievably rude and hurtful.
other place didnt have the truck i reserved they got it for me needed the truck one day longer than planned and they said no problem nuff said
The man who runs it was insulting and rude. His excuse was it was early. But I will not be returning to his business.
The guy was an a** to me and my family! He over charged us when we only went 10 miles and he charged us for 50 miles. The place is nasty on the inside. We will never use uhaul again.
This location is marked as "Bellevue Rentals" not Uhaul. It was not at the location given us on Ft. Crook Road. It has moved to 204 South Galvin Road. The store was messy with items that were not related to Uhaul at all. Please have someone of authority visit this store.
I received great service and I will continue renting from there.
excellent service. very military friendly. Will use again if the need arises!
My pick-up location was changed with out me being notified. The original location claims "Bellevue Rental Center" took the reservation to steal commissions from him. The moving pads had mud on them.
After hours drop off so I didn't have contact with any employees. But I called the next morning to confirm drop off, they had already processed it and sent me a receipt via email
The staff have been amazing every time I've been there. They make the process easy and quick. I recommend this place over any other one in the Bellevue area
I reserved a 17' truck, but was given a 15' truck. No explanation was given for the change.
Very friendly people working here! Extremely personable. I highly recommend renting from this location.
The staff was very friendly! They provided excellent customer service.
Very good experience good move.
Outstanding customer service, best I have ever received. Thanks so much!
It would help to get some information about the vehicle upon checkout - point out some of the features, i.e., lights, etc. (Didn't have any taillights after the sun went down.)
We needed a u-haul to reserve right away and was turned away from another place as they had none available and plus their deposit was high.Came to you guys and staff was very friendly and had one available for us to rent and the price was just right with a low deposit that we could afford.I was very impressed with the staff & the truck was just what we needed for a short time.we will definitely be using this store again in the future.They are the BEST!!!!!!!!
Dan does a great job and values his customers and their expectations.
We dropped off the same day we rented, but it was after hours.
Very fast and friendly people!
Very rude when questioned about charges that were made. Would not recommend to anyone in the future.
The staff here is not at all friendly. I almost had to pay the the fee for not having a a full tank of gas in the truck because the gas gauge wouldn't go up all the way because it was parked on a hill after I had just got done filling it up. I don't know if this is a staff issue or a faulty gas gauge but that needs to be fixed now. And after I had tried apologizing to the staff I was not given any courtesy back. Would not recommend at all!!!
Owner said I should have reserved truck with him and I would not have had to call and tell someone I did not want a 26 foot truck even if it was the same price as a 20 if I wanted a 20.
Not only was I able to rent a truck, but the dealer gave me advice on how to do maintenance on a pressure washer that I have. He was very helpful and I am very thankful for his assistance and courtesy.
The trailer was very clean and the rental process went very smoothly.