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Mitchell S
Customer Reviews for Benbrook Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not accommodate mobile pick-up
Chris AThe air conditioner in the vehicle really didn’t work!
Kevin MTruck was filthy. Two inches of liquid in the cup holder, nothing in the cab had been wiped down, windows and van box were filthy and covered with dirt. Was rented on less than an 1/8th of a tank. I’m an ex MCP and I know this dealer well. AFM has lots of issues to address here! Told not to worry about the inspection text, it is easier to skip.
Jeremy BNever rent from here. They do not follow U-Haul’s policies. I extended for an 8th day and was charged an extra week (no one cold figure out why… b/c it’s what this owner does). I extended for the extra week b/c they charged me. I turned it in a day early… I was not refunded my extra day. The staff is rude. If all U-Huals were this store. You would be bankrupt. I’ll put in a BBB complaint perhaps an ADA complaint. It’s that bad, and I just got thru telling my rep how great UHaul is. The guy working there berated me when I showed up. He was surly at best. Dropping off this guy was told me to move my van (your van) by banging on the window. No “hello” “please” or “thank you” I was in parking spot, but a guy was picking up a trailer and wanted easy access. I actually assumed he was just a jerk with the guy in the truck. I didn’t think he actually worked there. I’d love to send you the picture of this U-Haul’s handwritten policies taped on the desk with a single piece of tape.
JAMIE HExcellent
carl tI’m charged way too much. More the. I should have! I’ll never go to any U-Haul again
Kyle RJUST KEEP ON DOING WHAT YOU ARE DOING NOW
carl tWe were greeted immediately upon return of the trailer. Very kind and helpful staff.
Nicholas BThey kept in contact from the reservation through the return. There is no reason to consider any other company. These people know what they’re doing and understand the experience from the user’s point of view. I have another coming up next week and I have no anxiety about moving now. We’re saving $6,000 dollars moving ourselves and we’re not carrying a thing. They helped us find loaders and unloaders in each city. Save some money. Do what we did!
Patrick MWe always appreciate the personal attention and friendliness of the staff. They are ready to help when needed. Thank you for the care taken.
LAURIE Z | Overall ExperienceEverything was perfect!
James GMitch was super helpful and was very pleasant to work with. I will come back to this location again if I need anything else.
Blare LThe guy manning the shop was super busy when I got there but polite and thorough with everyone’s reservations. Great job!
David KEverything was good
Randy MNext time have the truck I reserved at the location I reserved it at would be nice.
Colin PLet customer know exactly what he's paying for an enclosed trailer One Way out of town 😲 3x's the cost. Big game changer
Danny TClean, yes. However, the various mechanisms on the tow dolly were in significant need of lubrication. This was pointed out to the customer service representative upon return. Other than that everything went very smooth. Very satisfied all other aspects of the transaction.
Leo MTop notch service in and out with Trailer in minutes same when I returned unit.
Alfred MI was charged 1000 for 11 days. When I had already paid for 5 of the days, i was also told thr police were called and the vehicle was reported stolen because the late fee didnt hit my card. I'll be contacting the bbb and a lawyer
Carissa SGreat staff, very helpful
Delmar AEmployee was very nice and courteous
Teddy HThe truck was not clean on pick up. The app malfunctioned despite multiple attempts to return the truck using it. The last minute change of location and mis communication from the call center agent Omar led us to spend a lot more time, miles and dollars for this rental we had reserved weeks ago.
Juan FI wouldn’t say it was all the fault of the location. The online website had a lot to do with it. As well as the texting
Jonathan KThe agent was lazy and didn’t have my dolly/pads in the truck I reserved. I had to put the heavy dolly in the truck myself in the rain. It should have already been in the truck when I arrived.
Falicia MThere was NO GAS also asked for a 2 inch ball hitch was told there would be one on there and gas and neither of them happened . The mobile app took me 45 minutes to just follow the steps to rent the dam. Uhaul.
Serenity LI was notified within 30 minutes of my trailer pock up time that I had to go to a new location. That should not be allowed. Also, nowhere on the paperwork does it say you have to be on property to use the Mobil checkin app. Finally, there isn't enough light to disconnect the trailer. And it was very difficult to disconnect.
Mary aThe representative was incredibly helpful and friendly. My lack of experience was easily overcome by his expertise. He was awesome!
Chris SWonderful experience at this location- will rent here again! The truck did have issues though- if your foot is on the accelerator, at all, there is NO A/C. It is so hot !
Tara EThey were great. Made everything real easy!!!
SUSAN Rnot really good experience
JOHN DIn and out very quickly with great service
Edward RMitch was great!
Nick MI have used this location regularly for several years and have always had great and friendly service.
Charlotte EThe guy who processed our rental was great to work with. I would definitely rent from this location again.
Donald EAfter hours drop off, albeit detailed, fairly easy to navigate.
Matt NGreat people great process!
Deborah EThe guy that set me up with moving equipment was awesome. The truck work perfectly. I was surprised how powerful and easy on fuel it was. Great experience
BILLY TN/A
Dieuseul Fvery quick and pleasant drop off. staff was very friendly
Roy BGood efficient service
Leonel GThey explained the after hours drop-off. Which was my preferred choice. I dropped it off the night before I had to and had left over a quarter of a tank more gas than when I got it. I did get charged an extra $12 for going over the estimated mileage. If I had talked to the store attendant I would have told them to give that extra gas to the next customer. Maybe that is not possible.
Scott MThe truck I rented had a/c problems. Also the next morning it wouldn't start, I finally got it started in neutral, it would not go in park. It needs better maintenance done on it.
sidney gn/a
Clinton RThe man who helped me was pleasant and friendly. He double checked everything.
Cassidy TEverything went smooth. It was an enjoyable experience. As enjoyable as moving can be
John HNothing. Excellent service.
amy mMitch was amazing and helped me very much! Five stars!
JOHN BMitch did a great job. He is a great guy.
JOHN BIt’s a good location and easy access
John RI believe everything was great. Took care and answered every questing I asked..
Russell RPlease make sure the truck is cleaned out. There were cigarette ashes and smoke aroma in the U-Haul truck when I picked it up the first time. Thank you!
DeAntre SExcelente atención de parte del personal de servicio al cliente.
Franklin CThe servicewas prompt and efficient. The trailer was ready to go when I arrived.
Larry CEverything was absolutely perfect.
Tommy MExcellent customer service. Had good experience picking up equipment, the person working at the office is absolutely the best - professional, polite, helpful and pleasant.
Alla AI always use U-Haul. Always good results
JAMES GFriendly and helpful staff. Equipment worked as advertised. Highly recommend this location.
Brigid CThe problem was we were told we could return the trailer anytime within the next couple of weeks .. but we were charged another $180???? Very upsetting
GABRIELLE SGreat people! Thank you
Donna BThe staff was always helpful and friendly. The availability of dollies at the facility was a big plus.
Curt M | Overall ExperienceVery friendly and professional. Will definitely use again for towing or moving.
Wayne MThe truck was definitely not clean. There were pieces of potato chips all over the seats and I found a stash of empty bottles behind the passenger seat.
PAUL GEverything was great. The only problem was time spent waiting.
Mark CGreat service
MARK EI have used Benbrook Storage several times when I needed temporary storage. I have been satisfied each time. I recommend Benbrook Storage for anyone with storage needs.
MARY M | Overall ExperienceThe staff and facility are outstanding. This is the 2nd time we've used this storage facility. Our first time was for 6 months while a new home in Benbrook was being built.
Leonard J | Overall ExperienceGood place to rent
KATHLEEN A | Overall ExperienceAll was very good except they didn't have Sunday hours, which is what we really need.
Ron O | Overall ExperienceWas there over year and half. Never had issues. Always nice and helpful . I would you again.
NINA C | Overall Experience