Customer Reviews for Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)

Rating:

1.0

First and most your representative doesn’t give much instructions, she has no good customer service. The place was small . It was a little difficult for my first time customer.

Rating:

4.0

this place is close to me but the wen from the morning it was a little rude specially it was my first time to rent a U-haul

Rating:

1.0

Picking up before office hours and trying to get the code to unlock a rusty combo lock was a pain. Had to go through the reservation process three times in order to get the code and then the lock was rusted and had to be jammed off in order to open. As others have said, when I returned I handed the keys to a lady who was condescending and snatched the keys from me and then a second later lost them in a pile of papers. Accused me of stealing the keys and I had to point out where she threw them on her desk. I’d rather go to Woodside for a rental than a back alley U-Haul

Rating:

3.0

The lady at Big City Auto Body was rude and unprofessional. She was yelling the whole time and made me feel like her slave and not a customer. That lady is not happy with her job. I already set everything up online and scanned my driver's license, all we have to do is pick up the truck. When we got there the lady redo a whole new reservation so it took another 30 minutes which is unnecessary. That lady needs training in customer service and familiarity with the Uhaul online check in.

Rating:

1.0

The UHaul van itself was fine--exactly what I expected. Big City Auto, on the other hand, was awful. The place is filthy, literally like a hoarders house. There was no restroom. The service was unpleasant to an extreme. Gruff, defensive, angry and unhelpful. Never left their seat, behind a glass window. Didn't say hello or goodbye or thank you. Instead, grumbled and growled. I previously rented from a UHaul elsewhere--in that case, it was a UHaul owned location--and had the opposite experience. I could never use this location again or recommend it.

Rating:

3.0

The reference check. Please provide at least 48 hours notice so that people have time to reach their references

Rating:

1.0

Like other reviews have said, the staff was disorganized and did not have very good customer service. The van had mud all over the rear and the inside wasn’t super clean. Otherwise the van worked fine. Had to go to Woodside for storage units later anyways, MUCH better service there.

Rating:

1.0

As other reviews of the location on google maps indicate, the woman who runs the place is absolutely awful. Maybe the most miserable person I’ve had to interact with. Yelled at me and disrespected me when I picked up. If U-haul has any care for customer experience you should really look into this, totally unacceptable.

Rating:

1.0

Linda is an extremely rude person that I hope I'll never have to deal with ever again. The public display of political propaganda is also unprofessional.

Rating:

1.0

The lady on the front desk was so rude and angry without respect for no one

Rating:

5.0

Thankfully, the office location where I picked up/dropped off was open during my reservation time. During the return process, the app kept crashing on me and, I was not able to upload the photos that are required to close out the reservation. I recommend reserving your U-Haul while the location is open or else the return process might be more difficult. Overall, it was a quick and positive experience. I’ve used this location now 3 times and have never had an issue! Thanks!

Rating:

1.0

The people working in this place were the rudest folks I’ve ever had to deal with. Forget about customer service, they don’t even have a tiny bit of human decency and basic behavior. I was barked at after asking simple questions related to the rental, like “where can I return the car”, “could I have a cart”. The owner casually dropped racial slurs while describing his immediate neighborhood, without being asked. I’m white btw, but I can just imagine how they’d treat minorities.

Rating:

3.0

It was fine -- they didn't have the extra equipment I requested but they took it off the bill. I just don't think the staff understands that not everyone rents U-Hauls on the regular. I have never done it before, so how would I magically understand their specific procedure? The attitude I received when I wasn't in-the-know was uncalled for, but Ralph (the owner) was nice.

Rating:

1.0

The lady on the front desk was rude and unwilling to help. It was a very bad experience, contrary to the one I previously had in Brooklyn

Rating:

5.0

Could make sure the van smells clean and the seats was pretty dirty and had some kind of hair on it.

Rating:

1.0

I wound not let no one go there the ppl have attitude problem I return the vehicle on time an charge me $19.50 after 4:30 am I was on time

Rating:

2.0

I was struggling with the rusted padlock for a good amount of time, and I reserved with counter delivery, not self service.

Rating:

3.0

No comment

Rating:

5.0

The manager at our location was wonderful! She was so kind and helpful to me and my wife. Next time I need to rent a truck or van I will 100% use U-Haul because of this fantastic customer service.

Rating:

3.0

Your office is very political and the person working there is rude. I don’t think she can change her attitude but could try to not scream.

Rating:

2.0

Customer service

Rating:

4.0

Fire the front desk lady. Very rude! You can tell she doesn't want to be there. I have never had a worse check in process in my life! other then that. Big city auto kept the truck very nice.

Rating:

5.0

Nothing

Rating:

2.0

Agent's attitude can be better.

Rating:

3.0

Personal in that location is very rude and impolite the premises are very dirty they have a cat and smell very bad sorry I m never back that place

Rating:

1.0

Very unprofessional and rude lady at site, overcharge and even threaten customer to not come back again!

Rating:

3.0

The passenger side side-view mirrors could not be adjusted to the correct position to be able to see properly. I needed someone in the passenger seat to watch for bicyclists and other cars/vehicles approaching while I drove to feel safe. It was a congested city are in NY. The return process took more than 40 min due to the link not accepting my photos. Calls to U-Haul for gel took up most of that time. Waiting. There is minimum parking in the location. But it was a good location for my needs at the time.

Rating:

1.0

Just the opposite of my pick-up experience, the drop-off experience was very unpleasant. The lady at the window was exceptionally rude and not at all helpful. Even though I have faithfully chosen U-Haul for my past rentals, my experience at this location will cause me to consider other options the next time I rent.

Rating:

5.0

Renting the UHaul was very straightforward, I appreciated the step by step instructions and the easy to access drop box/lock boxes. Really helped me in a pinch, thank you!

Rating:

2.0

The U-Haul itself was clean, conveniently located for pickup, and got the job done. However this was one of the worst customer service experiences I’ve ever had. I felt disrespected upon both pickup and drop-off. The office representative was rude, inattentive, and failed to give me the instructions I needed (and in turn reprimanded me for not knowing the instructions I was supposedly told upon U-Haul return). Additionally, the blatant public display of political affiliation throughout the office (completely visible to customers) was off-putting, to say the least. I will not be recommending this location to friends or family.

Rating:

1.0

This company should NOT be able to offer UHaul Vechicles. The lady in charge is rude and not UHAUL friendly. Read all the reviews for the last 3 years! I HAD A LOUSY EXPERIENCE! Have rented UHauls many times! JUST AWFUL CUSTOMER SERVICE FROM WHEN I ARRIVED TO GET THE VEHICLE UNTIL I RETURNED IT!

Rating:

1.0

I paid online as I always do before coming to this location. The woman at the desk tried to charge me again. I told her I paid online and she finally looked up my reservation. She then tried to charge me for things I did not ask for. When I dropped off my UHaul they asked me to once again pay the $400 I had already paid them. I recommend going to an official UHaul location.

Rating:

3.0

Better orientation on the start up process and end part of the process as well on the part of the retailer how to have common courtesy

Rating:

1.0

They gave me the car with less than half a tank and got angry with me when I returned it the same way. I am not going to put more gas and put in that money that I won’t get back. And the employe was no help, she needs to work on her attitude.

Rating:

1.0

The desk agent was rude throughout the entire process. When I told her I can’t hear her when she’s not speaking through the microphone, she just said I’m just doing my job. I later asked her a question and she ignored me completely, acting like she could not hear me. She also treated the customer in front of me poorly as well. The price I was quoted online was lower than what I got although I didn’t get the furniture pads. She didn’t care to explain saying “I’m just telling you what I’m seeing”.

Rating:

1.0

Woman who was at the desk was rude and condescending. She was not helpful or knowledgeable and made the checking out process more difficult than it needed to be.

Rating:

1.0

Customer service was horrible. The woman at the counter had a very rude attitude. She didn't want to answer questions and refused to repeat instructions for the customer's clarity. When I returned the truck, I asked her a question and she raised her voice and told me she already explained this to me. I had to call the 800 Customer service and they kindly helped me with my issue. The Customer service representative at the Long Island City location behaved unprofessional and should be sent to be fully trained in Customer service. She did not care about the customer. She couldn't be bothered to help. I was very shocked and so disappointed that I was treated so disrespectful by this person who represents Uhaul.

Rating:

2.0

The vehicle itself was fine, but the person at the front desk was rude and hostile, and made the pick-up process more difficult than it had to be. The office was also plastered with posters/decorations of a political nature that made the environment even more uncomfortable. Would not recommend this location to anyone

Rating:

2.0

The lady at this location should not work, very unfriendly and rude, I will never come to this location!

Rating:

1.0

Beside employing rude, unhelpful and unprofessional staff, on this location are displayed bigots and racist flags and insignia of far-right, violent and seditionist groups which are deeply unsettling. a company like Uhal shouldn't be associated in any way with such establishment.

Rating:

1.0

This was rough. I had no idea where it was okay to leave the UHaul, and at one point during my move, I was contacted by someone from UHaul and left a voicemail that was super hard to understand that probably had more instructions for the drop off location. When I got to the drop off location I was having trouble with the UHaul app - the app malfunctioned and finished the process for me before I was actually done. Since I was having some trouble, I tried contacting all of the various numbers that had reached out to me during the day from UHaul and no one answered any of them. Including the number that called me earlier in the day with the garbled voicemail. I finally got in contact with someone via the UHaul app, but by that time, someone who (I assume the man that runs the location) came up to me and my friends and started yelling at us about the bad parking job that we had done and telling us that we weren't in the right spot and was just generally really rude. All while I was on the phone with UHaul trying to figure out what happened with the app. I had to step away from him and finished talking to the representative over the phone (who was very helpful) and finally managed to return the keys. But at the behest of getting yelled at by this random man who didn't even introduce himself when he walked up to us - we had NO idea who he was.

Rating:

5.0

The woman who works here, whose name I do not know, is incredibly kind and welcoming :)

Rating:

3.0

There was hardly any space to park my returning vehicle.

Rating:

1.0

The receptionist was very rude for no reason. One example, "Hey, do you have any mattress covers" - "NO!" "Oh ok thought I'd check cause you have the dollys-" "NOPE, WE'RE A BODY SHOP. WE DON'T HAVE THAT" ...

Rating:

1.0

The staff needs better communication - there was difficulty in finding parking and even though the situation was resolved, the staff could have been more helpful.

Rating:

1.0

The woman at this outpost was blatantly ignoring me and my questions and concerns over how I can extend my reservation or return the car after hours. This is my worst experience I’ve had at U-haul so far. This woman threw the truck key at me and then yelled unintelligibly at me and threw my credit card at me. I was not rude, I just wanted to get answers to my questions.

Rating:

5.0

First time renting a uhaul was amazing. You guys won a customer for life !

Rating:

1.0

The app is pretty dreadful. I couldn't give any of my information until I was near the pickup location and then it kept crashing on me. The chat function does not work and I had to call twice to get the reservation finished. This put me an hour behind schedule. When returning the van, I also had app crashing issues and it took forever. Also, the people at this location are not particularly helpful or understanding. The actual van and moving was fine but pickup and drop off make me want to use a different company next time.

Rating:

3.0

Trucks are all utilizing street parking in this location. As such, it was difficult to locate the truck.

Rating:

5.0

Great service, very accommodating, highly recommend.

Rating:

3.0

I rented a cargo van from 12 pm to approximately 9pm the same day ..it costing me almost $400 my question is HOW ????? For what supposed to be $19.95 …… I couldn’t rented a rental car for less than that & kept it longer…. You asking me about improvement here’s one STOP LYING TO THESE PEOPLE!!!!!!!

Rating:

1.0

Not nice

Rating:

1.0

I had several issues with this location. I’ve used uhaul’s services several times in the past and have always been happy until now. I called in with a summary of my issues and am waiting to hear back.

Rating:

2.0

The truck was very dirty inside, the location forgot to put a dolly and no one was on site to help although we saw multiple dollies behind their fence. Poorly organized location

Rating:

1.0

Horrible service. The front desk lady literally yelled at me when I asked for help…

Rating:

1.0

Absolutely horrible front door lady! I mentioned I was deaf twice , yet she kept getting frustrated and was yelling at me expecting me to hear her . She comment a very racist comment saying that “people like me kept stealing the van/truck” as soon I dropped it off , I parked next to the shop where there’s absolutely no “parking spot “ and the owner yelled at me told me to go find another spot . I drove and park at the exactly same spot I first pick up the van from and guess what happened as I came back ? They both flipped out and said no ! Park at the corner and told me “ I don’t listen “ I didn’t not liked that comment as a deaf person . I would take my money somewhere else! Horrible owners and the place was dirty as heck .

Rating:

1.0

The lady worked at the front desk of the place!., was very rough and nasty!., she did treat good tanto me!., she talked law and like I don’t deserved a good service!.

Rating:

1.0

The lady who is at the desk was should not be dealing with customers. Rude and completely unhelpful. She was incredibly difficult to understand and on top of that could not clearly communicate - ie where to park the truck etc. Another customer was present with me and she told me that she tries never to rent from this location because this lady is "always nasty". Further when my daughter went down the next am to retrieve something I left in the truck, I called her explaining what was left and my daughter indicated that the lady pulled the phone away from her ear and was not listening and making a face as if she was annoyed. Worst customer service and I will never rent from this location again.

Rating:

1.0

Cancel this franchise, I will pay for a Penske rather than go back there.

Rating:

2.0

The lady at the front desk was very rude and for 5 minutes pretended like I wasn’t there. I was confused because we were talking and then I was asking her questions and she completely ignored me. Was not only rude to me but the very next person who came in, was rude to them too.

Rating:

3.0

It is hard to find a location to park and return

Rating:

5.0

Great customer service

Rating:

4.0

Provide additional street parking suggestions. I had to circle four times to find a spot.

Rating:

5.0

The van was not clean and ordered equipment was missing

Rating:

1.0

Answer the phone and don’t Charge for after hour drop off when I returned the truck early

Rating:

5.0

Reporting damage on vehicle before taking it was difficult for me. Maybe taking pictures and submitting them directly

Rating:

5.0

The location was great. Nevertheless, I U-Haul charged me double. It says it’s a day for 19.99 and it charged me double for 7 hours. I will look for other options next time. I was cheated

Rating:

3.0

The app is an absolute nightmare

Rating:

1.0

There is NO LOT for parking vehicles at this location. There is STREET PARKING ONLY for returning vehicles on a street with multiple areas you are prohibited from parking in and that are subject to fines. On top of this, absolutely terrible, truly abysmal, customer service at this location. Not only would I not recommend this location, I am going to actively discourage people from going there. Horrible horrible horrible rental location: DON'T GO TO THIS LOCATION.