The vehicle had no ac , I was miserable and the owner of the facility told me to bad, he actually tried to blame the ac and the breaks on me. The truck shouldn’t be in the road the breaks don’t work either , I got charge 190 for straight torcher in a hot dirty under fueld truck with no ac and no breaks and the owner told be to bad.
Michael G
Customer Reviews for Big Mikes Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
Crismely CThe rep. Was very knowledgeable and courteous and the Van was well maintained.
Rosalyn MLocation was perfect!
NORMA GI need a UHaul truck or van 4-6 times a year. My preference is to rent exclusively from Big Mikes Food Mart (39777). The vehicles are clean and always ready when promised.
Joseph RNone
Laurie AVery convenient and friendly staff at Big Mike's. Close to my house which was a huge benefit.
Michael HI would recommend the location as far as the actual truck rental goes. However, I needed equipment and booked equipment on the website. Upon arrival they did not have it. Would have like to have been told in advance as it cut about an hour into my time to go rent it from Home Depot. I feel I should’ve been refunded that time.
Carlee WThe owner cuss my employee out told him to get the F out of his store when we ask for a receipt
greg fDo not recall if it was in the reservation detail the the location only accepted credit card. Having that information called out would have been very helpful. While the van was clean it did have an order.
Alicia CThis place was down right nasty! They tried to scam me into just giving them the key (he took the key and I had to go back in and get) and just giving them my email address and there was nothing else I needed to do. Well I am glad I read the contract because I would have been charged the $20 fee. Also after I completed the return process, I went back inside to return the key and was told that need that they did take it. I asked were do I drop it off, I was told “China”…. Really. He then told me to go find it outside! I was thinking about going on social media to warn people NOT drop it there, this place is bad news! One other thing I wasn’t happy about - When I set up the reservation I gave my home address and the final destination. The reservation gave me 86 miles and it ended up being 26 over, and I all I drive was from the pick up point to the starting point to final destination to the drop off point.was kind of surprised to see the excessive charges.
Mike SEasiest and most efficient rental I’ve ever experienced! 5 stars!
Autumn NProvide the same friendly service!
Tracy BGreat customer service!
Laurie SThis is my 3rd time using Big Mike’s uhaul trucks. Every time it’s been a super convenient and easy process!
Hannah SWe rented a truck for 6 hours to move within Tampa at Big Mikes Food Mart. The guy behind the counter (Tall, overweight, maybe 350lbs and in his 30s) became agitated when I asked him in the morning when they were closing later that day so I could bring the truck in time before they closed. I did not make much of his rude answer at that time thinking maybe he is having a bad day. When I returned around 5pm, I informed him politely and in what I consider a normal voice that the truck was parked in the correct place, that we returned it with 1/4 tank more fuel than when we borrowed it and that I made sure it was clean. I then had the "audacity" to ask if I could get a receipt showing that the truck was returned on time or if everything was done online. That is when things took a turn for the worst. The guy behind the counter, same as in the morning, started screaming at me so loud that the store came to a complete halt. I stayed calm and turned around wondering if he was yelling at somebody else. I have never seen anything like this from a U-Haul rental location. The guys in Wesley Chapel are completely different than this guy. I think he may be suffering from bipolar disorder or some other kind of mental condition. Be aware that he has a very very short fuse and you are not allowed to ask him any questions. I will never rent a truck from this guy again. He refused to tell me his name when I asked him. DO NOT RENT FROM HIM. Note to U-HAUL management, you need to check on this guy. You have a law suit waiting for you in the near future. He called me names, screamed and even threw the truck keys at me. I prayed for him in the car on the way home.
Mario LAwful experience with the store manager. Will never book from this location again.
Maria FMy first reservation was at USA grocer for a 10am pick up; I got there and they told me my reservation was changed to pick up in Ybor for a 3:30 pick up...ridiculous. Quickly went on my phone and the guys at Big Mike's had me in a truck 10 minutes later.
Michael HThe trucks should already be fueled up and you should get a receipt as soon as you pay and not after you leave.
Azalia NThe employees were extremely rude and condescending.
Risa GMy complaint is that we reserved a dolly months in advance, however the day of, we were told they didn’t have any dolly’s. The dolly was essential for our move, that’s why we reserved it. They should hold the dollys for the people that day with reservations.
James BDangerous
Anthony JOverall a Rundown convenience store. Service was great.
Alex BTransmission sounded a little concerning when driving… max speed I could drive was 45 mph because it started sounding like the truck might break down. Gentlemen at the front desk were nice but it was kinda informal. Good for quick needs!
Jade BSomeone rented a truck in my name and no one will give me any answers as to what happened. I've called all day long and no one answes their phone. If I don't hear back by tomorrow I will be filing a police report and lawsuit against UHaul.
Jesse KBig Mike was wonderful!
Christopher CCustomer service was terrible, very unorganized. Originally made my reservation for $29 and .99 cents per mile. The guy told me there was a 20 mile minimum so my cost went up & on top of that they charged me this morning $26 for 5 gallons of gas. I traveled a total of 16 miles, the 15’ truck gets 10 miles per gallon, so if used less than 2 gallons, why in the world was I charged so much for gas? This place was very unclear & very sketchy about their operations. Would not go back. Went from spending $30-45 to now being charged $90.
Thomas Mi rented a utility dolly, got there and they said they dont have any. When i returned the vehicle 3 hours early, they said i was good to go then i was contacted the next morning saying my rental is over due. i was told by uhaul to contact the place i got it from and they do not respond. i better not be charged for overdue equipment.
Elizabeth CVery good customer service and the process was very smooth. A very good vehicle rental experience overall.
Megan Hhorrible experience. i reserve weeks ahead of time, request 2 locations not 5 minutes from my loading area, they give me a pick up place a half hour each way away. 15 minutes before pick up they call, no truck, i have to travel another hour each way. they say theyll credit me $50, no credit and to top it off, they sent me so far i had to go on a toll road and now im getting billed for the tolls! Ludicrous! poor poor service.although when we finally got to the pick up location they were very nice and knowledgable
Mary KPlease have better visual communication/directions for renting/picking-up/dropping-off U-Haul vehicles/equipment. Very little visual /or other communication was observed during my U-Haul rental experience with Big Mike's Food Mart. When I first came by to check out the U-Haul rental availability, the cashier barely knew what to say or what was available. Upon returning to rent a vehicle, the cashier had to call other personnel up to the front to actually conduct the transaction. Upon returning the vehicle, I parked right outside, to allow store personnel convenience to come right outside to inspect the vehicle and retrieve mileage/fuel notations. Instead, the store personnel handed me a sticky note, told me to write down the mileage, go park the truck, quite a distance away, in another parking lot next door. I did that and returned back to the store with mileage recorded, only for the rental personnel to close/lock the store's front door and left me standing outside for a few minutes in dismay and wonder. (???). The store personnel proceeded to walk a distance away, where the truck was parked, in the parking lot next door, to retrieve the mileage. (???). That was the logical thinking when I first arrived, to conveniently park out front upon returning the vehicle, so that the store personnel inside could come out to check mileage/fuel, condition, etc., while the truck was still conveniently parked out front. Maybe I was wrong and that's just not the way that they do things at Big Mike's Food Mart with their U-Haul Rental operation. So, from my experience, I will say that there's much to be desired when it comes to this store's clearly communicating or its operation being logically conducted. But, other than that, they're nice, happy people to deal with & they are conveniently located to the Home Depot. So in a pinch, it works for me!
Monica WAgents were rude and unaccommodating. When the truck I was supposed to get came back with a flat, they said “tough shit”. Then when I asked about options, they got defensive, instead of helpful. Happy I never have to do business with them again. Place is a fucking shithole too, and I would never go there again.
Alexander Sthe attendant was shirt and uncooperative.
Elsa PIf and I mean IF you absolutely need a Uhaul and nothing is available elsewhere, DO NOT rent from this location. The owners are nothing but scum and will do what they can to cheat you and not take accountability when they are wrong despite having proof of pictures. They charged me for 30 miles when total miles were 10. They also charged me $30 fuel charge as well. Their system had the wrong miles and fuel gauge indicator. I went back and showed them proof from pics I took prior to leaving the lot and when it was dropped off in which the pics also show timestamp yet still said it was my fault and not theirs. Asked them how it was my fault and was told that when I picked up the truck, a text message was sent and that I was supposed to go to the text to update things through that. Told the guy at the counter that he never told me about doing this or at least give me a heads up. All he did was give me the key and from there, I asked if that was all and he said yes. Proceeds to tell me that it is not their responsibility to tell me about the extra steps I needed to take. They stood their laughing as if the fact that I had proof and called them out didn't matter, yep scum! So a quick call to Uhaul, explained the situation, they agreed and asked me to send them the pics showing proof with timestamp and boom...$78.83 refund.
Charles WThey didn’t have a furniture dolly after I reserved one. Second the truck was old and beat up. However it did the job. One thing that needs to be changed is the side mirrors do not turn which can be hazardous
Tyler FAlways easy and quick. It’s nice you can leave your car there while you’re using your rental.
Hannah SFriendly and professional management. I will be coming back to this location.
Lukas AI contacted U Haul and was sent to several different locations before I found a location with a truck that I needed. I was grateful for finally getting a truck after a few failed attempts. Big Mike personally rented me the truck that I needed. The truck was fine. In very clean condition. Although it might not have been the fault of the other locations that didn’t have a truck available. Big Mike had the trucks and was extremely helpful to me.
WILLIAM PThe location was not open on time so multiple customers had to wait outside in order to get their uhaul. Store was not clean.
Christian Athe cleaning of the vehicle was charged but the vehicle was already dirty full of sand.
Claudio BVery helpful and friendly. He processed the reservation quickly and I was in my way. Drop off was a breeze. I will rent from them again.
Kelly OI don’t have an issues with this location. I have an issues with reservations. I reserved a truck at the Hillsboro location. When I went to pick it up they sent me 10 miles away. I don’t care if I got a text the day before. Don’t allow people to reserve equipment and then change it. Location is important thus the reason I reserved there. Your systems is fucked up and not customer friendly. And the attitude of the staff at Hillsboro was unacceptable. Uhaul will never be my first choice again.
FRANCISCO FPerson who helped me was VERY VERY RUDE; I will not recommend this location at all. This person doesn’t have any manners or how to treat people. Very unprofessional.
Paola ZGreat experience
Brian AI had the best customer service at this location!!! Thank you for making the process super easy for me.
Erin BThe process was quick and easy. I will definitely use this place again
FERNANDO MThe signage at the location could be a bit more obvious.
Cheryl AEasy process and affordable.
Michael ONice and smooth. Thanks
Carlos PEverything was ready at the scheduled time. Everyone was friendly. The whole checkout process was quick and easy.
Joseph RGreat service from the man at the counter did everything he can to help us
Cesar CMikes was supposed to be open until 9 and I got there at 8:45 and they were closed. Very dark parking lot. Would not recommend going here for those reasons.
Anthony Lonly one problem is that you deliver it at the time it is and since it is closed they tell you to park it on one side and throw the keys in a mailbox and when you check they tell you that you delivered it an hour later
Wilfredo PThe trucks battery died and I tried calling the location for assistance 15 times and did not get anyone to answer and I could not leave a voicemail. I had to call AAA at my own expense to have the truck jumped and had to wait 3 hours to get the car jumped, which delayed my move. When I went to return the truck I mentioned this to the employee and he asked me why I did not call the 1-800 phone number, because he wouldn't have been able to help me anyways. I responded that I was never given or told about the phone number and I would have been able to figure that out if the phone would have been answered. He mentioned that he would wave all of the fees, but then mentioned I needed to refill the gas tank which was only given to me at 1/4 of a tank. There were no other fees to waive. This experience was absolutely terrible as I was given a faulty truck and the employee did in no way apologize and was willing to accommodate my troubles for the day.
Julian GThe back was dirty and I had issues with driving the truck 2/10 rate honestly
Katiaya N