Customer Reviews for Bizmart Mail & Print
(U-Haul Neighborhood Dealer)

Rating:

1.0

There is no key Dropbox for after hours. Calling the place gives no help as well as there’s nobody to answer the phone and it doesn’t redirect your call.

Rating:

5.0

Nothing!!! Very great Customer Service.

Rating:

3.0

The young man that helped me was excellent but the truck had no gas it was dirty and it broke down uhaul had to tow it from my brand new home. Embarrassing

Rating:

1.0

No dropbox at the front so i had to be on the phone with customer service for an hour trying to figure out how to return the vehicle

Rating:

5.0

Easy check-in and pick up. Seamless with the app. Thanks so much!

Rating:

5.0

I don't know how it could have gone any smoother the guy at the office was really good and all, The truck was there when it was supposed to be I went and did my job it worked great and when I returned it late at night though I was unable to get on the app on my phone But I put the key in the Dropbox and called the next day and they said everything was fine.

Rating:

1.0

The truck wasn’t clean. It took forever to check in which was running my uhaul time down. Then the driver side door wouldn’t open I had to go through the passenger side door to get into the truck. Once I did get the door open it wouldn’t close anymore. I had do drive that truck with the door flying open on the highway. When I went back to report the issue to the place the guy pretty much tells me this is on me and I need to call road side assistance. They couldn’t come for 3 hours almost. Now mind you my things are in this uhaul truck and I’m still running out of time to unload and return it back because we sat there an hour waiting. So when I did return it was past the time of 4 pm guy the guy sitting in there tells me I’m closed put the key in the drop box I said the doors open and the lights are on if your closed. He say I’m just sitting here enjoying something didn’t understand him. But he did not check in my truck and I informed him that there door was still not closing and I had to drive around in those unsafe conditions I want compensation. My wrist hand and arm is swollen and in a lot of pain from squeezing onto that uhaul truck door for so long while driving it. That was scary

Rating:

5.0

Not much. Everything went smooth.

Rating:

3.0

Parking is terrible. Also when I came back to return on Saturday during operation hours, there was a sign on the door saying they were closed for the day. I couldn’t return the truck because the U-Haul app was also down.

Rating:

3.0

My keys weren’t in the pickup box around the time I was supposed to pick the Uhaul up. Therefore I was behind schedule due to me waiting on the place to open.

Rating:

3.0

Cab interior was dirty, needed to be vacuumed and wiped down.

Rating:

1.0

Interior seats were dirty. I understand the truck is old, but as long as the seats and interior is clean. I put down i needed the truck for 20 hours. I picked up the truck on reservation day at 4:30 and had until 12:30 next day. Counter person Called me at 11:00am and told me they had a reservation for next rental and have to return. I told them I reserved for 20 hours and had at least until 12:30 pm and which I returned at 11:15am. Terrible. Please reach out to franchised private location’s using your brand and especially this Pearland pkwy. Location.

Rating:

5.0

The staff was Very friendly and professional. I am very pleased the way they treated me.

Rating:

5.0

Very courteous and helpful

Rating:

5.0

Manager went out of his way to meet our needs.

Rating:

3.0

It took me 45 minutes to get the key out of the lock !!

Rating:

5.0

Excellent customer service

Rating:

1.0

I Called the before arriving to confirm my VIP certificate, I was told that the $40 certificate would be taken off of my total amount. I talked to liz licon before going through with the rental. Liz is the supervisor over the area which I'm located, I was just explaining to her that the employees at the store told me that it will be applied before I arrived but once I arrived the employees didn't know how to applied to the account.. I asked her to please send over a verification email stating that the $40 would be taken off once I turned back into truck since they couldn't take it off before I drove off with it. . She was very rude to me and told me they're not too worried that that money would be deducted once I turned back in the truck. The next day upon turning the truck back in the only thing that was applied to my move was $12 and they told me that the remaining $27 will be applied to my next move. That was not what I was told when I received the certificate and accepted it.. I believe that liz licon changed it somehow just to be spiteful because I was exercising my right as a customer of reaching out to her. I would appreciate it if a supervisor that's over customer relations from the headquarters call me and talk to me about how I was treated and how I feel that headquarters need to check up on the regional managers to make sure that treating customers right. After been talking to rudy by Liz I asked to speak to her supervisor but she denied me. I feel that U-Haul quality is going down and headquarters need to pay attention to its customers complaints.

Rating:

3.0

The truck was located in the back of the building. The lock box for the key was in the front of the building. The rental location did not include any of the utility carts we ordered. When I returned the truck there was a local event going on which prevented me from parking near the rental location. For some reason the app was not working and would not allow me to check in the rental truck. I took pictures and dropped the key in the box because I had a flight to catch. I spent 30 minutes on the phone trying to get someone to help me. Finally gave up. Ended up being over charged for another day and the items I never used. Horrible Experience.

Rating:

5.0

Nice sales rep

Rating:

5.0

Young Man Obi, was so Professional from beginning to end. I will be back!

Rating:

3.0

I had a reservation and an email to confirm. However, this location had no record of my reservation. Luckily, the truck was available.

Rating:

4.0

Ford

Rating:

3.0

I dropped the truck off after hours so it is difficult to evaluate. The location was convenient.