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Charles W
Customer Reviews for Hudson Rentals And Garden Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Right rear side lamp broken but all good.
robert gThe location was closed even though the hours posted on the door and online indicated it would be open. It was 3pm on a Thursday. The sign on the door said that they were open until 4pm. Online, it said they were open until 5pm. In the days prior, I called several times to coordinate the drop-off of the trailer, but no one ever picked up the phone. I left messages and asked to be called back. No one returned my calls. I had to drop off the trailer on my own and left a message to let them know it was dropped off. Then I was charged $20 for dropping it off after hours. A totally poor experience. You should fire the manager at this location.
Stephen MI did not have any issues with this rental. Picking up and dropping off my rental was flawless. Thank you.
Mark CMake the check in a little easier after hours. My phone died and I had to drive back later in the day to return the truck.
dakota wHi thanks
Roger GGreat and convenient
Kevin CAt pickup, while my mobile signal was excellent, The Uhaul app took up to two minutes to load my photos on pickup (selfie, license, etc.). I only saw the spinner, and if you do anything else, the process starts over. Hoping this was a temporary glitch.
Alan CHave the same excellent service at all UHaul service centers that I received from the Hudson service center.
EARLE MVan was just what I needed, for a good price
Charles MNo improvement necessary.
Edward VThe woman that helped me was terrific. I wish every employee was like her!
MIGUEL A• UHaul change of equipment 12 minutes before checkin, entirely unprofessional • Upon return at the return branch, a Death Threat was issued to me by the dispatcher, resulting in a call to 911 due to safety
JONAH BI really likedmy experience with Uhaul and with that location in particular. The woman who helped was terrific, helpful accodating. She went the extra mile for us. I would work with her again for sure!
Miguel OThe app and website crashed several times and it took over an hour to check in because of a closed shop. There was no indication in my onboarding process that the shop would be closed. Equipment was fine. The customer service was understanding. The negative review is solely to your business model
sebastian hNothing to improve was fast and easy picking up and returning.
Wayne HThe light for the back of the truck did not work. I had to use my own flashlights. Also they charged me all kinds of extra fees that I knew nothing about until I got the email receipt.
Orlando WIf you need to rent a U-Haul Truck and live in Columbia County, Look No Further...THIS is the Place! I had an Outstanding experience and would recommend Hudson Rentals and Garden Design to all of my family and friends! They made the U-Haul Truck Rental process super easy to schedule on-line. I arrived at the Hudson location earlier than what I initially booked on the U-Haul website. This place is in a very convenient location! I modified a couple things once there and was able to pick up the 15FT truck without waiting for my scheduled time. The lady who helped me was really nice, professional, friendly, and knowledgeable! She took the time to answer all of my questions, made necessary changes to my plan, and provided me with some accessories to assist me with the move! Before I knew it, I was in the driver's seat and on my way! I had the U-Haul Truck for 24 Hours, and the rental return was just as easy of a process. This was my first time renting a U-Haul Truck and I would give Hudson Rentals 10-Stars for their Customer Service and for the overall Accommodations provided to assist with our MOVE!!! Thank You Very Much for what you do and for making the U-Haul rental process a Smooth & Simple one!
Nicholas FUsing the app to pick up and return the truck was a tedious process. I’d never use it again and would not recommend it. If it is the only option I’d not use u-haul.
Robert RReturned truck on time and still charged for another day!!!!
ashton sThank u for being readily available when there is an issue with the online site.
ANTHONY MNone
Katrina SEfficient, friendly in-town uhaul you can walk to in Hudson. Can’t recommend them enough. No improvement required
David KThe management is family driven..Metchell(sp) is a delightful manager..well-organized and knowledgeable.
Charles DI rented a van for the day and I returned it shortly after 3:30 and they closed early and I took 20 minutes to figure out the uhaul drop off app and I hope it works.
deron qI did not reserve on line as I wanted to work with a real person. I have rented u-hauls before and always an easy process. I was not aware of cleaning fee and feel this should be mention when doing paperwork along with other charges. I reserved ahead of picked and think I should see contract before not sent by e-mail 10 mins after I took truck. I had to ask about returning with gas, never asked about protect. I am not always on my phone like many people do it would be like to be told about procedures as sending text when dropping off truck. Lack of communication. Feel I was taken advantage of. Should be able to see what I will be charged prior to rental.
Diane GShe has amazing customer service
Rahmat ULocation was not open during business hours despite my having an appointment to drop off my truck. They then charged me a late fee and after hours admin fee because they did not process the return until the following day - despite me calling Uhaul to memorialize that my drop off was on time. It unnecessarily complicated the process. Luckily, the general phone customer service for Uhaul is excellent and they were able to help resolve all of these issues created by the location. Hopefully this was just an off day.
Scott MThis location does not attach trailers to your vehicle. They also don’t keep to their posted hours. I returned trailer at 3:45 so I could use their jack before they closed at 4pm. (Posted closing time) They were already closed so I had to use the jack that came with my truck. Then they charged me $20 for returning trailer after they closed. You can’t make this up. Never again.
WILLIAM SGreat help instantly got what I needed with kind service.
taylor dWonderful experience
Anne GI hated using the app and all the work involved. I spent $300+ and did a lot without getting paid. It took forever.
Chris FDon't add a charge to someone's bill without first alerting them.
Ammi RExcellent experience. Will utilize both spots again. Thanks.
Mark DI work for a non profit. Yesterday at 2pm we rented a 10 foot box truck. The women at the front desk whom was also taking care of toddler at same time was going over procedures stating that since I was bringing back truck that day after hours there would be additional steps I would have to take when I return truck. I expressed that seemed a lot for me specially being late and dark and asked if I could rent for 24 hours instead, so that someone would be there when I return. She stated sure and that truck would have to be returned by 2pm. I said okay that will work. She then asked me if it was okay to charged same card on file since changing to 24hrs. I assumed that at that point she was making those changes, now that I am remembering that was same time toddler grabbed landline phone and thru to ground maybe this is what distracted her. This morning I awoke to messages asking where truck was. I called her back as I was confused, she told me that the conversations never happened took no responsibility for the mistake she made in not following thru with our conversation instead she charged the non profit for 2 days even though we only had truck for 23hrs. Not sure how you can charge for two days. On phone with her she was caught in multiple lies. First she said it was due back at 11pm then when i repeated conversation that happened prior day she said well I told you to bring it back at 10am today which she didn't she said 2pm. It's sad when a company can overbook then out right lie and still get away with charging double.
Natasha SDealer was very accommodating and helpful and curtious throughout the whole process recommend this Dealer for your moving needs
Richard RGreat staff
william kThis is a really nice location. The operators are friendly & thorough. I was pleasantly surprised how simple the remote rental process was, including pickup and dropoff. This is a very helpful capability since my recurring truck rental needs often end up needing the truck during off-hours for this location.
Stephen SSpeedy highly profesional service.
Daniel BYour check in policy is extremely poor. It charges people extra and unfair money.
Allegra GGreat experience, friendly, knowledgeable, no hassle, great!
FRANCISCO Fthey objected to returning six perfectly clean but unfolded blankets, some of which were also wet, which it utterly ridiculous.
ryan eEverything was perfect.
OWEN PThe employee was very friendly. But this was not my final drop off place as this is where I dropped off the truck I got from winters due to the check engine light was on.
Douglas SThey were very nice there and helped me put my hitch together and hook up everything. Very nice little family.
Devon AVery pleasant!!
Tania aThe employee was great.
Thomas OI honestly can’t think of anything that could be improved. 100% satisfied! :)
Elizabeth CCharged for something that wasn’t disclosed. $20.00 after hour fee
Michael RThe first day I showed up making reservations, and following all the rules, it was all for nothing, because even though it was listed as being open and should’ve been on the sign on the front door and everything, the person just didn’t show up so I could rent a truck. I had to cancel everything and go home. Two days later I showed up using the app first, the app couldn’t recognize my face and kept making me. We photograph my face and my drivers license. Finally the app said it wasn’t me! I had to call an operator and they had to call a bunch of people and finally they approve me after an hour of sitting there, photographing myself over and over. It was me! Then when I return the truck on time Later , I was trying to figure out everything to do to let them know I’d return the truck so I wrote a message to the location saying I’ve returned the truck. Everything‘s here it’s all filled up and the keys in the lock box. Then when I got the bill, they added $20 on because I didn’t see the sign on the door that I said I had to let them know I’d return the truck , this is the same sign on the door that said someone was supposed to be there two days earlier when I showed up I’m supposed to follow all of their rules but they don’t follow their own. A terrible terrible experience. I’ll never use it again. completely screwed up.
Mark AWas charged extra fees for “late drop off” when that was known at check in. Clerk put in wrong drop off.
Jack DGPS locator does not work on the phone when using mobile/online pick-up at this location. Aside from that, great friendly service, trucks always available.
Flavia CNothing. A lovely experience. The owner went out of her way to help me understand and modify a complicated future rental
Kevin B