Customer Reviews for Blanchard Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Blanchard Self Storage
Friendly and good customer care.
Very friendly man helped me and everything was ready for me. A+
I had a great experience, the lady at the desk (sorry forget her name) was experienced and informative. She called to let me the know the customer returning had not brought the truck back. I told her that was ok we were still packing. Then she called to let me know the customer was not bring the truck anytime soon and offered the next size down. She apologize over and over, but we made it work. I would have you have a friendly, customer service minded, dedicated employee with her.
fix ur equipment the uhaul itself was a piece a junk. transmission slipping. would not shift went from first to 4th reved so hard ate gas like it was nothing. could not use fuel saver just horrible not pleased will never use uhaul again because of vehicle. 95617553
Keep doing what your doing!! Great job!!
Help loading the car tow dolly and checking that lights are working, hard to so on your own.
THE OUTSIDE OF THE TRUCK WAS VERY DIRTY & HAD A LOT OF "SKID MARKS" ON IT. THE INSIDE HAD SOME BROKEN GLASS ALL OVER THE PLACE
There was no jack to lift the trailer which would have been nice. I struggled a little to get it on the hitch but I doubt the attendant, although she was very helpful and professional, could have done it had I been someone not capable of lifting the trailer.
Truck had damage already to right fender when I picked up
Very friendly and helpful. Great location
Brad at the Blanchard office has been greatly helpful and always friendly when I have rented equipment there. Will definitely use again.
The truck had 127xxx miles and died on me after loading. I was worried that I would have to unload into another truck. I tried restarting and it would only rev to 1000-1200 rpm's. I shut the truck off for a few minutes and restarted it, the truck was drivable again and made it to my destination. I would like to think the truck would be checked out to avoid someone getting stuck with a full truck.
very friendly and fast closure
Love the friendly service.
The passenger door was bent and the top of it did not seal well, therefore the noise on the highway was hard to handle.
Great experience with friendly and knowledgeable representative
A seamless experience. Went like clockwork.
I had a great experience at this location and the manager was friendly and very prompt in helping everyone that was needing assistance
The lady that helped me in BBlanchard was very helpfully and very considerate of the rental of the trailer that I needed. I would go there again
You can read my previous comments and not ignore them. The rental drop off person was very helpful.
You could have the truck ready at a location that wasn't 32 miles from my house and actually have a truck at said pick up time. Your inability to provide those options, when booked 3 weeks in advance added unnecessary stress to an already stressful day.
Awesome customer service!
Probably a result of the small town business. But the had maybe a total of 5 boxes in stock and they were all the same size. I've been in much larger and much better stocked uhaul stores.
Didn't use the miles he thought but wasn't refunded the extra. Guess he kept it
Have the inside of the truck clean and the front windshield (inside and out).
Have people working that know
how to make a reservation.
Great people, nice clean truck.. Thank you for everything...
The experience was great and they were extremely helpful! I would recommend them to anyone!
I only wish the Truck had cruise control, With me being a right below knee amputee it would have been easier.
No need to improve...they went above and beyond in helping me with a trailer hitch...and the right size of trailer for what I needed to move.
Allot better place and friendly helpful. This place would tell people about and recommend. The only thing is your company is charging more for rental
Cruise control on the larger trucks.
Great people to deal with. I will use them again.
We reservied a 20 ft truckk, but had to take a 17 ft truck as the 20 ft was not available. I reserved online and was given a price for $150 + the basic insurance policy. We had to pay the same amount for the 17 ft truck as a 20 ft truck. It seems there would have been a price reduction since we got a smaller truck that what he had reserved.
The service was superb; everyone I came into contact with at Blanchard Self Storage was patient, in good humor and responded quickly to my many questions. They're tops in my book!
I waited an hour to get the truck. The mileage was wrong, the gas tank didn't have as much as contract stated. Very disappointed.
The lady that helped us did not know what she was doing. She marked the gas level at the wrong level, then did not know how to change it on the paper. She also did not know how to add on a driver, since my husband had to drive the truck, but the order was in my name. We have used Uhaul many times before, and this was the first time that an employee could not add a driver and had to call someone for help.
Great people stayed a a few minutes after closing until I could arrive at their location.
The truck was very dirty. It had mud all over the wheels and tires. The back had not been cleaned and there was trash such as coffee cups left in the cab. The truck leaked oil and it was either transmission fluid or power steering fluid all over my driveway, I showed the staff the pictures of my driveway and they were only concerned about whether or not the truck could be rented out again or not. The staff was nice, but seemed like they had just started and was unsure of what to do.
It had been a long time since I rented a U-Haul so I felt that I was a first time renter. I had a Wonderful experience with the location in Blanchard at 822 W Veterans Memorial Hwy. They answered all our questions, were very professional. You felt welcomed and was treated very friendly and kind. I would recommend this location to everybody. They are GREAT!!!
The lady was nice but the process to get trailer took forever then the raggedy old trailer I got cost me twice as much as the nice one I rented from uhaul in houston tx
Uhaul is in the business trying to make moving enjoyable as possible, but this time the truck was not at our pick up requested location and we had to drive out of our way to pick up a truck that the air conditioning was broke in, made for a miserable drive in 100 degree weather
Lady at the desk was very helpful. The check in process was very quick and simplevwith no problems at all. I would definitely recommend this location to others.
No one was there when we dropped off the Uhaul we were told the next day they thought the Uhaul dolly had been stolen but they called back and said the owner had moved it to inside the fence , we were relieved and they were very nice over the phone
Excellent Service...I thank you.
We had no contact with anyone because it was a late night drop off.
We just dropped the truck off. Place looks nice though.
The facility was very nice fairly priced. Excellent customer service. Refunded my deposit monthly fee, as I ended up not needing it after all.