Customer Reviews for Blue Ridge Auto Outlet LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Blue Ridge Auto Outlet LLC
Never use that vendor again at Blue Ridge Auto Outlet at 9320 Blue Ridge Blvd., KCMO 64138. My husband and I were screamed at, cursed at, threatened with bodily harm (among other things), all because we took safety measures in locking the key in the vehicle. I apologized repeatedly, but it obviously wasn't good enough. He just wanted a target, and we happened to be it. The level of unprofessionalism and lack of customer service was appalling to say the least. Those gentlemen should never be in business. They are representing U-haul and giving the business a bad name. At this point in time, I will not be recommending them to anyone,and unless the matter is addressed with me personally, my first experience with U-haul may be my last.
The gentleman at the pick up location was very nice. He made sure that the military discount was on the invoice. When I made the reservation I called to see if one was offered and the person I called said you did not offer one. When the person called to confirm the reservation they said that haul did offer one and added it to the confirmation. I think everyone should be informed that one is offered.