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Michael S.
Customer Reviews for Marathon Bob's Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service in Marathon, He is always there during business hours.
JACQUELINE G.The truck was great and Bob Ban was outstanding. The truck s right mirror needs to have the large part moved. The small one shows the car but the big one is too high and you do not know how close cars are.
David C.No improvement comments. Bob does a fantastic job for his customers!
Laurence W.Very helpful
BRIAN M.The Best.!!!
JACQUELINE G.Great experience
timothy K.Great service
Jack D.Bob's is great!!
MICHAEL C.I picked up the van, filled it with gas and started to load it when I saw a roach crawl out from under the floor mat. I lifted the mat and the van was majorly infected with roaches! They were in there a long time breeding as there were also many small roaches. I returned immediately the van for a truck that was dirty with no windshield washer fluid so I couldn't clear the windows. There is no excuse for U-Haul to neglect and give a customer a roach infected vehicle! A horrible disgusting experience.
Stephen R.Customer service is excellent! 5 star thank you again
HANNU R.Great service
JACQUELINE G.Excellent customer service.
JACQUELINE G.The customer service at this location was above standard excellent and very friendly. Thank you.
Gilbert S.Turn signals didn't work and Bob tried several options to repair. Appreciated his efforts, but something more serious was the problem.
Jerold L.Terrible customer service. Rude and unprofessional. I didn't get the name of the person accepting the drop off but he was completely disrespectful.
Madison R.Bob was Great!! He checked my car to make sure it could tow what I needed, he also checked my hitch for me. He was kind, friendly and super helpful! I would recommend this location to anyone looking for a U-Haul.
ANIMARIE R.No one was at the drop off location when I arrived at 12pm. I had to load the app and do the drop off that way. I just did not expect to spend an extra 30 minutes there. What I had paid to rent this truck I should not have had to do anything extra. This is the 4th truck I have rented in a year and I have never had to do a self drop off.
PAUL L.Great service!
Michael D.Good service
David M.Easy drop off.
James M.@this location the customer care is great all is good on this end I have been renting for about 9 years thanks Martin
MARTIN B.Nothing Very courteous and he informed me about my rental
Frank A.Excellent experience with local business. Had everything we needed and we're in and on our way quickly. Also easy, after hour drop off ability.
Steve M.Nothing
CARLOS V.A couple of service items are needed on this trailer (AT6640K). I was stopped by the county sheriff as the left side of the trailer lights were not working. No signal or brake lights. Running lights were fine. Once he confirmed it was a trailer issue he provided a verbal warning as asked that I make sure UHaul knows of this problem when the trailer is returned. This is your notification. Please note that lights worked prior to leaving the rental property. I needed to drive over 100 miles to pick up the car to transport. Trailer was fine going but when I loaded the car it was clear the right rear was flat. No puncture of any kind was located and upon getting to an air station the tire was reinflated and no issues for the rest of the rental. Someone needs to check this tire.
Michael S.Helpful and informative
KEVIN M.Bob is very proffesional
Jack P.Marathon Bobs was very helpful and prompt.
Tal J.Nothing! Great Customer Service!
ARTHUR T.No one was there. Clised before listed hours of operation. Being I had an electronic rental agreement, I could not leave a copy. We left an unlocked uhaul trailer out side the fence as detailed in the drop off procedure. Seems risky.
Brantley L.Bob was extremely friendly, helpful, and accommodating. I will be recommending to others in the future.
Sean C.This location at marathon FL has been a great experience all around. The person there went above and beyond what was necessary with advice on my haul for the day. 10/10.
Shane E.Tow dolly was extremely easy to use. I would like to buy one from uhaul if possible.
ROGER G.Everything was SUPER easy 👍
Robert S.Great customer service
Enrique S.The Wipers needed to be changed.
Todd J.Bobby was great
JIMMY R.Wry friendly and helpful. Easy process. Thank you.
richard C.Gentleman was very professional and efficient
Digna L.Very nice to deal with , honest.
Dan R.Great customer service, he is always at work during business hours, .
JACQUELINE G.Bob is easy to work with, makes sure you know how to tow. Explains the paperwork which is just a few items. I have rented from Bob a few times before, never a problem, always had what I needed. Highly recommend Bob's U-Haul in Marathon, Florida.
Lyle M.Very helpful
Robert D.Great services
Mario L.He was most helpful. Very accommodating. Went out of his way to give excellent service.
MARY K.Convenient location, knowledgeable and friendly owner/operator.
ROBERT W.No improvements necessary. Ease and speed of drop-off of equipment was very good.
George S.Great Service, used this location several times.
Delight R.the owner was very very rude. saying rude comments and made it a very unpleasant experience. have talked to many people who have had similar experiences with him.
Andrew K.