Customer Reviews for Boost Mobile
(U-Haul Neighborhood Dealer)

Rating:

5.0

The cashier was on break she stopped her break and helped me that’s a dedicated person

Rating:

3.0

The vehicle had a strong cigarette odor.

Rating:

5.0

Good

Rating:

4.0

The employees that checked me out and in were friendly and efficient. The auto hauler trailer itself was functional and did the job but needs some repair and maintenance work done on it. A fender is bent. The fender that folds down to allow access to the driver door is very difficult to move. The tie-down ratchets are in desperate need of maintenance - very difficult to operate. Good thing I have experience hooking up trailers to vehicles - the employee did not/could not do it. My non-recommendation is due to the lack of knowledge by the employee.

Rating:

5.0

Easy process. Great Customer service.

Rating:

5.0

Y'all are great!

Rating:

1.0

I rented a tow dolly. The person at the counter was very pleasant, however was not familiar with the equipment. I had to completely connect up the tow dolly myself. She had no experience at all. I am 74 years old and had to lift the tow dolly up twist it 180 degrees and pull it 25+/- feet by myself and make all the connections. They had no inventory of supplies needed for the dolly. I needed a 7 blade adaptor to adapt to a 4 flat trailer end and the store had none. I had to drive 10+/- miles without lights to find a location to purchase one. All in all the only thing the rental location had was the tow dolly. Also, I was driving the dolly out of state and had to spend a lot of time to find a Uhaul location that would rent a dolly out of state. Most would only rent local.

Rating:

5.0

Had a tail light not working I did not notice until after I left.

Rating:

1.0

I rent a vehicle and I don’t smoke weed and the car had a smell and I didn’t paid attention to it returned it and there’s was a $100 took from me cause I was told by a manager there that she was very rude and nasty who hanged up the phone on me stated the car smell like weed and it’s looks like I had a party in the car. I told her I don’t smoke weed and I work for Broward County and we get random drug testing and the car was like that and she said she did care and I took pictures before I took the truck from outside and after and she said I crash the truck also. She told me call corporate and I did spoke to Meghan Murphy who had suggested to send her those pictures and the store manager would of get in touch with me but it been 4 days and no one has reached out to me yet.

Rating:

5.0

The Managers at the Boost Mobile shop were highly attentive and quick. Much appreciated!

Rating:

5.0

quick good and cleane

Rating:

1.0

Very sketchy part of time. But process was easy to follow.

Rating:

5.0

Excellent customer service and fast turnaround. Thank you.

Rating:

2.0

I arrived to this location late night, by the hours of 8 - 9 pm est. Location was filled with hookers, junkies, and local freeloaders. I felt safe cause I know I wouldn't be touched. But if it was my wife doing this task alone I wouldn't have reasons to doubt her if she told me she had to fight her way out. I spent about 5 mins or so taking the needed photos at night of inside driver cab and back open cargo and odometer. I also left the 6 blankets in a bag and a box in the back of the truck that comes with no back lock. Also I ordered 12 but only got what was available Almost $200 total for a day.

Rating:

1.0

Did NOT have things you would need for a move, correct amount of blankets, padlocks etc. I had to go to another U-Haul location to get the rest of what I needed and had to pay extra for the movers as they were there before I could get back The staff was very courteous but did not have what I expected from a U-Haul facility especially when you picked to location. I would appreciate a refund amout of some type!

Rating:

5.0

Everything was great! Made renting the van a great experience.

Rating:

1.0

The truck was infested with roaches and had a bad smell to it.

Rating:

2.0

Was charged for an overnight fee when I used the rental for 4 hours

Rating:

5.0

Keep the location up

Rating:

4.0

Include the dolly in the truck 🙃

Rating:

1.0

There was an infestation of roaches in the van. I returned it immediately and I am still awaiting a refund. Very unsanitary and not something I would want to bring into my new home. Swarm of roaches under the mat on the floor. Simply disgusting.

Rating:

1.0

Don’t switch customers reservations without discussing with the customer.

Rating:

5.0

Excellent service!!!

Rating:

1.0

You need to fire the disrespectful guy you have there.

Rating:

4.0

Take this trailer out of service, the stickers are faded and there's a significant amount of rust discoloration on all the metal.. mechanically the trailer works fine. The location was fine. Very helpful when hooking up the trailer.

Rating:

3.0

The gas tank had a leak

Rating:

1.0

Absolutely horrible experience from the beginning. I ordered two dollies and a furniture dolly. When I arrived the owner told me that they only had one dolly. When they provided me with the uhaul it was absolutely filthy, with food left inside of the vehicle. As I was driving on the highway, I noticed my driver side mirror slowly separating from the door. When I pulled over the entire mirror was poorly installed with screws that were too short for that mirror and the mirror came completely off! When I called the uhaul place that I got it from, the man I got the uhaul answered “joe” who stated that they were aware of the mirror being loose but that they fixed it and told me that there was nothing they could do about it. I felt completely unsafe driving this vehicle and had a friend meet me on the highway to tie the mirror with rope so that I could get to my destination. It was a terrible experience.

Rating:

2.0

Bad location.

Rating:

4.0

The truck was dusty and dirty. There was a foul odor in the truck but couldn’t identify it.

Rating:

1.0

I did not get the vehicle I reserved, and I was not informed that the vehicle I wanted would not be available. The phone check in was totally useless, did not work. I had to go to another Uhaul location to get what I needed ...two hours delay

Rating:

5.0

Great customer service

Rating:

5.0

Great service. Clean truck.

Rating:

1.0

The location owner connected the trailer to my vehicle. Trailer disconnected and damage my vehicle and property. I filed a claim with Rep West and called Uhaul. I constantly rent from Uhaul and this is disappointing. I expected to hear from someone but no one.

Rating:

5.0

great customer service.

Rating:

3.0

The truck was not clean

Rating:

3.0

Truck need to be clean cause When I got it wasn’t clean when I bring it I did click yes to be clean I change it to no cause I was gna get charge for no reason

Rating:

1.0

Not sure if Uhaul or this location is to take responsibility for confirming a reservation 30 minutes apart. I had to wait an hour to use a dirty roach infested [2019] van.. The previous renter also left furniture in the cargo space and was very late on returning the vehicle. The location and Uhaul is to be blame for having me wait [hostage] 30+ minutes when I returned the van hours before my time would expire. Telling me to call my bank because the bank is declining the transaction. After calling the bank, the rep informed me of another charge amount greater than my current final bill total was charge the previous day. Now I am being told in order to be on my way I would have to pay for the final amount [less tha the previous charge] in order to leave the store. And after the first charge is cleared, 3-4 days I will get it back depending on my bank. After all was said and done, I over heard them saying their system is down, let the customer leave and they will sort it out afterwards.

Rating:

1.0

This is my worst experience with uhual. I booked my Uhaul for 10:15 am i got there and the man told me the Uhaul wasnt ready because the person who rented the Uhaul before did not return the dolly. The owner told me i had to wait a few mins for the person to bring it back so he could close out their contract. He said he would call me in a few when the customer returned. 2 hrs went by and he never called me. I called him 4 times and he did not pick up until i used my friend phone to call and he picked up saying the person didnt come back yet. After waiting 2 hrs i went back up to uhaul. At this point is was after 12 mind you i initially went up there at 1015 to pick up the uhaul. So i get there and he still didnt close out the contract and after waiting 20 mins he tells me my original reservation. was cancelled by uhaul so a new one had to be put in. So i waited longer. I finally was able to get the Uhaul 2 hrs after my original reservation at 12:13. Then when i dropped the uhual back off the lady who was there was very rude. I will never ever book anything from uhaul. I ended being late to move out of my apartment because the uhual was not ready on time so i was charged an additional days rent by my landlord im so upset and i feel like i should be reinbursed.

Rating:

1.0

Cockroach infested. Tens and tens of cockroachs. Was only offered a $30 coupon. Had to fight for more, did not receive a full reimbursement.

Rating:

4.0

Keep an eye out for cleanliness!. The exterior of the truck was dirty. At the time of reservation, the customer service rep should inform renters that upon returning to collect the vehicle, make sure they have there phones with them to help with the process of renting. Not everyone totes around with there phones. I had to use my Mom phone because I had no idea the DL process requires a phone to click a link for pictures. Good thing she didn't leave. Other than that it was not a headache to rent the truck. Definitely going back for needed rentals. Thank you.

Rating:

2.0

Gave the address where I was moving and stated that I wanted to turn in trailer to closest U-Haul. Went to the closest and was told to take it across town out of my way and inconvenient. Uhaul rep was rude and would not listen look at my agreement nor make a call on my behalf. Wasted my time and money!

Rating:

5.0

Very enthusiastic knowledgeable people at Boost audio. Highly recommended and I would always use them again

Rating:

5.0

The customer service was amazing and great

Rating:

5.0

Nothing! The attendant was AWESOME! Very friendly and courteous!

Rating:

1.0

I filled up the vehicle to the required 3/4 tank and they still charged me extra for gas.

Rating:

1.0

I return the U-Haul early clean and Refueld. I asked the man is everything fine he stated yes. I left location only to get an email the next day stating that I was missing 6 gallons of gas when I only use the unit for 12 miles and Reafield $15 prior to drop off. I was charged a $30 refill fee plus in an additional $24 for the fuel. When I return to the location he stated that it was not him and I should callCustomer service if I want anything done. He’s a liar and a fraud and I have starting investigation as to why my card was charged additional funds without my approval and why wasn’t given a real time receipt

Rating:

5.0

Service was excellent. Seamless and smooth. I would definitely recommend this location. I also love the 24hr key drop service so i don't have to beat a clock.

Rating:

5.0

Everything was Great

Rating:

5.0

This location makes it really simple to rent a vehicle anytime of the day. I use them when I have multiple catering events and not enough vans. In this instance, I wanted a van around 8:00pm. All I needed was my phone with some charge to get the van. Very smooth process.

Rating:

1.0

Very unprofessional will never go back to this location. And will never refer a friend to this location very unsatisfied.