Easier to setup the initial contract . Offer a better rate for mileage ,
Bruce B
Customer Reviews for Box Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience.
Simon PWas told that the $28.00 dollar safe insurance was not optional and it could not be refunded
dwayne rThank you U-HAUL
ALBERT AThe Utility Dolly I requested was not availabe at this location; I had to go to another location to get the Utility Dolly
Robert HI was charged a fueling fee because they said I didn't leave the gas at right amount and I know I did and nobody will do anything about it!
John BSuper service here
KAREN RThe vehicle was clean, and very easy to operate. I will definitely rent the vehicle in the future. Thank You
JEFFERY JThere was an issue with insurance. When I booked the truck, U-haul said nothing about added insurance. I told the man we didn't need it and he said we would have to show our insurance information, he would have to call our insurance company, and then re-do all of the rental computer booking work. As we were on a tight schedule and we had people waiting for us to load the truck, we did not have time for this. Totally dishonest. I could have had all this set up in advance, if I had known. Not happy about the extra $40! This is a scam.
pat pEverything was great!
BROOK ONothing
James BImprove the website so it asks the nature of your rental. I was just moving a bicycle and bicycle trailer, and I had pages and pages offering me supplies, helpers, etc. Mild annoyance, but there's room for improvement :) Box Shop, however, was just perfect.
Eric KI was supposed to get a $10 refund/rebate for using this location and did not receive it. Not a big deal, but that was the offer.
Carmela BBob is excellent! Very clear on everything involved with the rental.
JOSEPH ZThe customer care people were wonderful and UHAUL is again the very best I had terrible exspierience from a different location so thank God I went to different location because I knew all my prior exspieriences with UHAUL have always been good. If anyone has a poor exspierience contact customer care dont blame UHAUL blame that location and people UHAUL is a constant for me reliable clean and customer care THE BEST
carole vThe truck windshield was very dirty. I used the wipers and the driver side wiper was warped and falling off it was so bad it didn't even wipe the window. It left a bog gap of about 4 inches that i couldn't see through. The cab was dirty with soda spilt in the cup holder and trash on the floorboard. The truck had 1/8 of a tank of gas and the guy at the desk said oh you have plenty to get to my destination of 30 miles. I went and filled it up to half way. after getting on the hi way at around 10 miles the odometer changed and told me I was lo on gas and had only 50 miles to go. That was kind of nerve wracking. Hoping i was not going to run out, knowing I had 1/2 tank and only going 30 miles.
Buffi Ifaster service , newer vehicle
bernardus k