Customer Reviews for Fastlane Emission 4
(U-Haul Neighborhood Dealer)

Rating:

4.0

Ensure that equipment is clean

Rating:

5.0

Everything was great 👍

Rating:

1.0

There was a man sleep in the truck when I arrived. The truck was not cleaned from the previous rental. There was mud and dirt inside. Also the heat from the person inside caused a disgusting condensation on the windshield.

Rating:

5.0

Clean the truck I have pictures before driving it. It’s the inside I’m talking about all on the steering wheel dirt well mud and door getting on your The location is good and the truck works great just the cleaning of the inside

Rating:

1.0

I got gas was low I drove 5 miles total and was charged 30 dollars and there was no dolly I was charged 7.00 dollars I have a picture of gas before I started if needed

Rating:

5.0

Agent was offsite but returned my call promptly and was extremely helpful!

Rating:

2.0

I waited over an hour to receive the keys for a reserve truck. I did not receive the truck I originally asked for. And the truck I received was not clean and did not have enough fuel. Communication with a U-Haul representative was unsatisfactory.

Rating:

4.0

Be open on time

Rating:

5.0

Reserving over the phone the day before and picking up was very easy and convenient. Both people were very helpful and nice to make this whole move easier for me.

Rating:

3.0

Get rid of your 24/7 after-hours app it's the worst experience I've had because of it I will never use uhaul again It took me two hours to get my truck

Rating:

5.0

Keep that exceptional customer service.

Rating:

3.0

W was over charged and I will be disputing!

Rating:

1.0

Everything about this RENTAL Experience, SUCKED! I need a Discount or Refund!

Rating:

5.0

Everything Good An BeSafe

Rating:

3.0

Gate was closed on arrival to return the truck and no prior warning was given-- the truck had to be left outside the facility parking lot

Rating:

2.0

Clean your equipment the back of the truck was filthy and smelled like trash had just been on there I just had no other options so I had to use your truck.

Rating:

1.0

Need to inspect vehicle when return very filty full of weed smells

Rating:

3.0

Not safe to return at night

Rating:

2.0

The young lady received the vehicle the next morning contacted me for the key. I left it in the vehicle behind the seat (we had a laugh about that, and people taking the key home with them). The place was dimly lit, located right next to the off ramp of Panola Rd & I-20, with no nearby parking after business hours. You have to drive over the curb, across the grass, squeeze through a makeshift opening to return the vehicle.

Rating:

1.0

My reservation was made for a cargo van, but the didn’t leave it for 24/7 pickup so I had to call to get my reservation changed for a different truck. Customer service got me into another truck but had to Refund me for the dolly which I really needed because I was getting a washer and dryer. So I had to go to Lowe’s to purchase a dolly. The customer service agent extended my reservation to 11pm. I come back at 8:30 to discover the gate is locked with my car inside. I call customer service again, they locate the manager to tell them my car was locked inside and she tells me, “ oh you have a jeep, park the uhaul in the Walgreens parking lot(which wasn’t the location) walk up the hill( it was dark and muddy), turn in the truck then drive your jeep over the curb” then she says, “ your jeep should be okay I drive my Buick over the curb all the time” she then told me I shouldn’t have left my car. If I’m the only person driving the Uhaul what else am I supposed to do. I can’t drive a uhaul and my car at the same time. The conversation was unprofessional and would take too much time to type. My experience was horrible, I will not be back

Rating:

4.0

The cargo van was not the cleanest but it worked for what I needed to get done. The lady working the office was really nice and helpful. She offered to wait for me to return so my car wouldn’t be left unattended. I would definitely use this location again for my rental needs.

Rating:

1.0

My reservation was at 8:30am. The app told me I had to wait until the location opened to get my rental. Waited until 9am and there was no one there. The location was still closed. Called uhaul customer service and they told me codes to all 6 lock boxes and there were no key’s available. Uhaul customer service also called to get ahold of someone and no one answered. Someone showed up around 9:30am to open the location. Still didn’t get the keys until 9:45am. The truck itself was in poor condition. The inside was dirty, the check engine light was on the entire time, and the truck was shaking every time I accelerated past 30mph. The driver seat was not adjustable and was stuck in the far back position. I’m short so I had to drive on the edge of the seat, and press the gas and brakes with my tippy toes. There is a lot of damage to the outside of the truck I used and the app didn’t allow me to take enough pictures. Horrible experience! Customer service agent also told me I could be compensated for the inconvenience, but when he put me on hold, I was transferred to someone else.

Rating:

1.0

Service was Horrible! When I arrived to the pick up location, none of the mobile links worked for proper check-in, and I was NOT informed by the worker to take a picture of the dashboard for mileage estimates. I was double charged for miles that I DID NOT drive and was not refunded back for this mistake on UHAULs part! This was a big miscommunication on their part and they did nothing to try and resolve the issue. I didn’t even receive the appliance dolly that I paid for! UHaul also lied on their website that the rental rates are hourly. This is apparently FALSE! Even if you rent a UHaul for just 3 hrs, they still charge an entire Day Rate! This is not stated on the website or fine print! Why give the customer the option of an hourly rate when your just going to charge a day rate anyway?! Over all, this was a horrible service that was only supposed to cost me $44 and I ended up paying over $90 for someone else’s mileage and the negligence of the UHAUL employee. Don’t even want to use UHAUL ever again. Going to Budget.

Rating:

5.0

Great customer service

Rating:

3.0

This location closes up early around 6pm and is closed on Sunday, I recommended Candler Rd or somewhere where the location is open on Sunday, everyone cannot drop the truck off on Monday because they will be at WORK.

Rating:

2.0

Let them know that the office to the Uhaul is located at a service station inside the "Emission Tent".

Rating:

2.0

The truck check engine light was on and the truck steering wheel would shake bad if the truck speed went over 50 mph. They told me one price and was charged another. Didn't like this location. Will stick with the Covington hwy location I been using,they have great service and the price doesn't change after drop off!

Rating:

2.0

The process was the worst-case ever. Manger wasn't on sight. She was very rude talking to me. She forced us to put all of our information on the phone and send it to her because she did not want to come to the location. This was the worst experience ever.

Rating:

2.0

The lady is amazing at this location, super sweet! Nevertheless the Uhaul needed to be seeviced and i had other issues. Reached out to Uhaul and xlearly they dont care enough to follow up like they said they would

Rating:

3.0

Customer service was great. The truck need servicing. The steering was stiff when turning.

Rating:

5.0

More gas in equipment

Rating:

1.0

This was the worst rental from uhaul I have ever had. The truch was so dirty. The seat was dirty i was afraid it was going to dirty my clothes. The glass had streak from coffee or something the inside roof has some brown spots like coffee was splash on it the truck had a unpleasant odor.

Rating:

1.0

Customer service was horrible.. I rented a dolly, went home realize it wasn’t in the truck. Went back to the location and the nasty customer service lady just said we do not have one!! But I was still charge… I want my money back for the dolly!!!

Rating:

5.0

Nothing I can think of. Everything was great.

Rating:

1.0

Give us a real price and not a estimate price

Rating:

5.0

Great service!

Rating:

5.0

Great customer service and easy process

Rating:

5.0

The interior of the truck should be cleaned after each use. Also the gas should always be at full, as it is difficult to refill 7/8 of a gas tank.

Rating:

1.0

The location of the truck was behind the building and NOT on Panola Rd. My equipment was NOT in the truck.

Rating:

5.0

The young lady was awesome.

Rating:

2.0

Have all equipment that we reserved as a client and not have us go to another location for equipment and that location did not have what we reserved as well. False advertisement.

Rating:

1.0

They charged my card and when we went to the lock box to get the truck no key was available I had to rent from another location and I still have not received my refund

Rating:

5.0

No further comments.

Rating:

3.0

Better communication about mobile checking/ pickup

Rating:

5.0

Very nice and professional services

Rating:

3.0

Interior of cab floor and trailer floor needed cleaning. I was do a refund for mileage but haven’t received it or my final receipt.

Rating:

2.0

So the u haul truck had some roaches inside of it and in the front of the truck had only one light working and that is very dangerous

Rating:

1.0

Everything. The customer service. The way its set up. All of it!

Rating:

2.0

I was overcharged. Error was made and I was charged for 50 additional miles and insurance coverage that I declined. I called the location twice and left messages. Still no callback.

Rating:

3.0

My issue is with the Minola Rd. location and Panola Rd. My original location was the Minola Rd. location when in knocked on the door of a warehouse that looked to be closed I was told that the person who does uhual wasn't there and i would have to get a refund. I called the 1800 number and had my reservation transferred to the Panola Rd. location just to get a truck with a busted mirror and busted tire pressure gauge. Also, I paid extra for a furniture dolly and the Panola Rd. location didn't have any dollies at all. And i was moving two couches on my own. I need the amount i paid for the dolly refund to my account ASAP and a discount for have to drive a truck in such poor condition.

Rating:

1.0

Actually have a lock box code that works.

Rating:

5.0

No improvements, excellent customer service!

Rating:

3.0

She needs more space but overall she made it happen and was VERY NICE

Rating:

5.0

I just felt I was over charged by Uhaul I paid $108 for a rental that should have cost $40 and I brought it back an hour early

Rating:

3.0

Checkout person very nice, but store in a bad location for traffic. I was charged much more for gas than I used.