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Dianne J.
Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was upgraded since my 15' was not available with an additional 60 miles. But they did not honor that and charged me for 25 miles. I called and was told the dispute was noted and would receive a call. But that did not happen. Other than that it was fine
Karyn L.Excellent job and excellent facility…
John V. | Overall ExperienceGreat facility at a great price. When we moved to Fernandina we went from a 5200sq ft home to a 2300Sq ft home and had a lot of stuff my wife did not want to part with so we looked for a storge unit. Bridgeview was perfect. Friendly staff, very helpful, easy access to the facility and a price that was lower than most places in this area. I would recommend them over any other storage facility in Nassau County
Paul C. | Overall ExperienceThis uhaul rental was the worst experience of my rental-ing life!!! First no one inspected the truck with me. No one started it up and let me hear it. Nothing was done to Check the vehicle with an employee - they sent me out there to do it by myself and I didn't know to start the vehicle up??!! When I finally got the truck later—- it sounded like a damn diesel. It was so loud, but it wasn't. It was a gas truck —- just sounded horrible. I demanded that U-Haul have it inspected before I would drive it from Florida to North Carolina and y'all did have a mechanic come and look at it and it did get me to North Carolina —- but it was loud and sounded like a clunk of junk the whole way… Further, nothing on it was electric not the locks not the windows , there was no cruise control !!!!! I had to drive from Fernandina Beach Florida to Murphy North Carolina without any cruise control!!! This is the worst trip of my life thanks all to your crappy truck!!!! #unhappyuhaulcustomer
Tracy K.A great experience working with the staff at Bridgeview Storage. Their staff are friendly and helpful. I would ansolutely use this facility again in the future.
John A. | Overall ExperienceWe visited a lot of places. Had 2 units for 14 months and it was always clean, easy access and great price for the quality of experience
Mark O. | Overall ExperienceGreat place to keep your items. Very easy.
Dan M. | Overall ExperienceMy experience was excellent! When I need storage, I will certainly use Bridgeview.
Ben S. | Overall ExperienceNicholas, was helpful and friendly.
Nancy A.Easy experience with the app and all parties were very helpful. First time towing , no problems!!! Thank you
Mike P.I had a unit here for over ten years. In that time my payment went from $99/month to $192/month. Customer service was always fine, but I don't know how they justify a 100% increase in cost.
MICHAEL G. | Overall ExperienceVery Professional, Friendly People! Melissa was Great!!!
Nancy M.We utilized a storage unit at Bridgeview Self Storage for many years. The property has always been well maintained, the staff accessible and friendly, and we have always felt safe. The location is fully fenced and gated. The hours of operation are convenient. My biggest compliment is the safety factor - never once I have felt uncomfortable or concerned about my safety. We often visit the space after dark and safety is very important to us.
LYNDA B. | Overall ExperienceI always use this drop off location because I have storage here For some reason it doesn't come up as a drop off location when I reserve a unit?
LYNNWOOD H.did a fine job
Steve G.Limo parking do to U-Haul trucks taking up all the spaces if you had more than two folks visit in the facility you had to walk a long distance
Robert K. | Overall ExperienceQuick and easy.
Todd B.Prices too high.
Bart C. | Overall ExperienceVery nice and polite staff
CHRISTIAN B.Great Trip
Daniel Z.Difficult time returning vehicle Your app didn't work and the location was unoccupied
Albert L.Online rental return link was not operational for a while. Also did not recognize that I have already paid at store thus were suggesting to pay again as I went through the steps on completing return. Other than that - it is good.
Kestutis G.Went out of their way to make sure I could drop at their location to customer focus
Robert K.awesome staff !
jaime S.Nonchalant
Robert K.You did a great job. Very friendly in the office. Overall a great experience
NANCY M.Lady stood by while I backed it in and then I unhooked it.
MICHAEL L.The original place on Fernandina was where I made my reservation. Since they did not have the truck I reserved I had to drive to the other place to get a truck. The lady at the Bridgeport location was very nice.
robert Z.Great customer service!
Phillip P.I was inadvertently charged two days for a one-day rental. Not the fault of the vendor but arranging the refund was a little time consuming. Fortunately I reviewed the bill before leaving and caught the error.
James V.It was all so easy, thanks for making it that way!
Mike S.Why did uhaul online allow me to select Furniture dollies from this location? When I arrived to pick up my truck and moving equipment I was disappointed to find this location does NOT carry furniture dollies. This was actually a major problem because the movers I hired requested them for the type of furniture I have. Plus, No uhaul locations anywhere nearby had furniture dollies. Pretty poor
John H.Great person receiving me Convenient and clean
James C.Our rental truck was filled with live cockroaches. Had to kill around 25-50 of them prior to being able to put anything with them. I brought it up to the location and showed pictures, but they did not seem to care. Was very disappointed.
William B.Great, normal experience as expected
jacob L.I rented a storage space at Bridgeview for eight months, and over that period of time met quite a few of their employees. Everyone there was well versed on all their policies, and they were all so nice and so pleasant to deal with. I would use them again in a heartbeat.
Hollis B. | Overall ExperienceDidn't have what I had reserved over a week earlier. I had to call and verify my balance was zero after I did an after-hours drop off. I think facility should have reached out to me.
Timothy C.Best service ever!
Charles H.Parking for truck rentals only. Customers can not leave their vehicle while using truck rentals.
carolyn J.Very friendly and easy to work with. Thank you
Russell J. | Overall ExperienceCustomer service at this location was great. Very Professional and Friendly… We left there both times feeling good in choosing them in Yulee. Although, the address says (Fernandina) it's actually in Yulee on State Rd 200. Best Location they have…
James D.The ladies were very friendly and processed our return quickly.
Robert M.Very nice and efficient. Will recommend to everyone. Thank you
RENA R. | Overall ExperienceClean, well lit, ample carts available,friendly staff
Daniel W. | Overall ExperienceExcellent, speedy, and caring service
Marvin J.The staff was exceptionally helpful and went above and beyond to make sure all my needs were met. I would recommend this location for all your U-Haul needs!!!
Darlene L.Nothing great service
Woodrow A.I appreciate the friendly service by the office staff. They went out of their way to assist me. I would recommend the storage facility to everyone. Large driveway between buildings, clean, and very accessible.
glen h. | Overall ExperienceWe felt like our items were secure. Staff was friendly and professional.
Marsha E. | Overall ExperienceAC did not work all the times. It kept stopping.
Howard T.I only hope that the rental rate on my 10x20 that I have had for a few years doesn't continue to go up It's getting hard to justify storage cost I use this to store construction materials between projects If cost continue to rise it will eventually be more cost effective to sent materials to a landfill and start each project with new materials
LYNNWOOD H.Very pleased with this facility, staff and my experience.
Tanya R. | Overall ExperienceAlways clean and the office staff was superb!
Carey S. | Overall ExperienceI always have a good experience Fast service I get in and out I also have a storage unit at this location One thing that I don't like is the rate for my 10x20 has increased $100 over the years I have been here
LYNNWOOD H.It was very easy to rent and use the truck even though I only had to do a very short while. Everyone is so nice.
Marcia F.I have been using Bridgeview for about a year, moving things in and out numerous times. I have also rented trucks and trailers with no issues. Nancy and Nick were always very helpful and friendly. I would definitely recommend this Storage Facility. Thank you!
Marion C. | Overall ExperienceEveryone was friendly and professional!
Steven K.Truck cab wasn't clean and had drink stains in it. Also had confusion with the fuel level at drop off and got charged $50.
Zachary C.Very nice and clean place. Staff was ALWAYS helpful, friendly, and very customer focused. Great place.
Timothy P. | Overall ExperienceNancy made the entire transaction seamless. Good location and clean facility. Had access without interruption at all times. Thank you
Deborah Dee C. | Overall ExperienceTruck was dirty inside and ramp was damaged so it was impossible to pull out properly
VILIS S.Both staff members were prompt and professional and had me on my way in minutes. It is nice to know they are in my new neighborhood for the next time I may need UHaul.
Dennis S.Charge people for what they are getting instead of adding 161$ of stuff they dont need and give there money back for something they didnt ask for but told them 3 times. I didnt want and still added it and charged me for it
Jeremy W.This is a wonderful storage facility and I highly recommend it to anyone looking for long-term or short-term storage for their belongings!
Patricia A. | Overall ExperienceGood, quick and efficient service. I would use this rental facility again.
William H.Great Storage Facility but even better Staff. Extremely nice, polite, and helpful! Highly recommend
Matt F. | Overall ExperienceExcellent experience. Kudos to all!!!
BARBARA S.Super clean and secure, conveniently located for our needs as well.
Ben J. | Overall ExperienceEverything went very well. We appreciated your help and cooperation.
Ingeborg J. | Overall ExperienceVery handy and secure…in 8 months, never had a single problem
Jim B. | Overall ExperienceVery good experience. Great facility.
Brian E. | Overall ExperienceVery clean !!! The staff was very helpful. We would definitely use Bridgeview again.
Rhonda S. | Overall ExperienceI could complain about stuff in general, but that would not highlight my true reason for discontinuing storage with Bridgestone. The two rate increases imposed by Bridgeview in a very short period of time left me with the opinion the increases were excessive, opportunistic and motivated by greed on a grand scale.
JERRY K. | Overall ExperienceVery positive experience! Nancy is an outstanding employee!!! Can’t say enough good things about our experience!
Mary M. | Overall ExperiencePrice is way to high
Dustin S. | Overall ExperienceExcellent facility
Stephen W. | Overall ExperienceGreat experience!! Thank you.
Mike R. | Overall ExperienceStaff very nice
Danny A. | Overall ExperienceGreat storage facility.
Mark S. | Overall ExperienceThe facility was clean and well climate controlled. Thank you!
Cynthia R. | Overall ExperienceI used Bridgeview Storage for 10 years and never had any bad experiences. Highly recommend.
GARY D. | Overall ExperienceFrom the very 1st day I visited, I knew this was the place I wanted to use to store my household and personal items. Very clean and secure!
Todd J. | Overall ExperienceA very nice place and will use it again if needed!!!!
Jacqueline J. | Overall ExperienceIt was well maintained, helpful staff even when it wasn't a good answer back. Two downfalls 1)You have to put in a code to get in the door or elevator, every single time. It's quite annoying (secure but ANNOYING) 2)It is way to expensive to rent at this place. Unbelievably expensive, it is not worth the money you pay by any means. I recommend trying to find cheaper. They DO NOT pro-rate, so I had to leave 4 days earlier then I needed. They don't tell you this so be aware. It was very annoying and unhelpful. Overall not a bad place just not worth the money.
Ethan S. | Overall ExperienceUpon returning to Florida to retrieve my items from my storage unit, I found that the rusted metal pipe running along the ceiling of my unit (I’m assuming was in case of fire) had leaked rusty water and residue on all of my belongings. I had to throw nearly everything in my unit away. After paying for this storage unit for three years, this is more than disappointing and unacceptable. Also, the high cost compared to other storage facilities, I would expect there to be some sort of pest control, however there were mice, roaches, lizards, and many other bugs infesting all my boxes, sealed storage bins, and furniture. Such a shame.
KAYLEY S. | Overall ExperienceDid not move out I rented the unit for a good long time just a couple times late, no big deal was paid before late fee's kicked in Now Ive come onto hard times can't make payments and would not let me move my stuff out because of contracts Probably be cheaper and better off building a shed for a family member or friend and keeping it there no matter the outcome your still out that money at least you're gonna get your stuff back when it time
Robert D. | Overall ExperienceVery pleased with my Bridgeview Storage experience. Pleasant personnel. Would recommend Bridgeview to all. Charles
Charles M. | Overall ExperienceNancy & Team we’re totally awesome and very helpful and friendly and I thank them for everything they did for me to make my transition
Joe L. | Overall ExperienceNancy makes the whole thing more than awesome, and it already is a great place. She is so helpful and friendly as well knowledgeable - I would highly recommend Bridgeview Storage to anyone!
Christy W. | Overall ExperienceThe facility was easy to access and had plenty of parking.
Billie Jo S. | Overall ExperienceMy experience started with a brief visit to Bridgeview Self-storage where I met Nancy. She was very professional, kind and courteous. We quickly developed a relationship and henceforth meeting Jenny, George, Nicholas, and the rest of their awesome staff members. They all made it possible to retrieve my belongings when I relocated far out of the city. I requested for a moving company and they provided me with few enabling me to choose S & S Moving Company, which was perfect. I even tapped S & S Moving Staff Members individually. I would highly recommend Bridgeview Self Storage Center, located at Fernandina Beach, FL 32034.
DIMANCHE T. | Overall ExperienceIncrease in rates after only 3 months was very disappointing
James Thomas B. | Overall ExperienceGreat place to storage everything you don’t need around your house for the moment!
LUIS S. | Overall ExperienceNancy is outstanding. Great place!
John M P. | Overall ExperienceFriendly staff. Clean, well lit and climate controlled units. Secure access to exterior and then doors to interior of building. No issues. Good value. Movers can get in and out with large truck. Recommend.
William G. | Overall ExperienceNice staff.
Melissa B. | Overall Experience100% satisfied. Great friendly staff. Super clean facility. One of the best storage facilities I’ve ever used.
Donald A. | Overall ExperienceEveryone and everything was fabulous I would definitely come back if needed. It is a very nice facility. Thank you
Cheryl Lynn H. | Overall ExperienceI have used this company twice and they come highly recommended! Pest control is excellent, climate control excellent and units are well maintained.
Glennis Ella V. | Overall ExperienceVery impressed with this facility. Clean, carts available for moving your items from vehicle to storage unit, an elevator and bathroom. The staff was knowledgeable, friendly and helpful. Highly recommend this storage unit facility.
Liz H. | Overall ExperienceEd works the weekends and he was just amazing. I hated moving out because I'll miss seeing Ed. You are lucky to have him. My only recommendation would be to have a few more carts for movers.
stacey m. | Overall ExperienceThis place was great. Extremely clean and the staff was most accommodating. Nancy was always helpful and ready to help in any possible way.
STEVEN A. | Overall ExperienceLoved experience with Bridgeview. This is the second time we’ve used Bridgeview and both times the experience couldn’t have gone better. Climate control, clean, and very secure. Easy in and out.
Daniel C. | Overall ExperienceFacility is kept very clean and staff is very friendly and helpful.
Jeffrey E. | Overall ExperienceVery good experience. Staff has always been very helpful and responsive.
Greg B. | Overall ExperienceWonderful people to work with. Thank you so much.
Johnnie T e. | Overall ExperienceNancy was VERY helpful and welcoming!
Janette A. | ReservationWe moved in today and it was super easy!!!!
Susan M. | ReservationThe lady that helped me yesterday at about 11:00 am very helpful and kind. The facility was extremely clean and felt like a safe place to leave my things.
michele S. | ReservationThis facility and the staff that runs it are excellent!!! If I could give them more than 5 stars, I would!!
SCOTT R G. | Overall ExperienceGreat customer service clean faculty and i feel like my belongings are completely safe.........move in priceswas simple and easy and faculty was very helpful
William O. | ReservationThank you
ALAN H. | Overall ExperienceUnit was clean and it was easy to access.
Greg B. | ReservationPerfect!
BARBRA I. | Overall ExperienceBest storage I have ever used 5 stars +
LARRY L M. | Overall ExperienceVery satisfied! Dealing with Nancy and her staff was a pleasure. Thank you.
CONRAD O. | Overall ExperienceI didn’t move into a storage unit
Chris S. | ReservationNot very satisfied with this storage facility. Moving in was great, but when we moved out we noticed lots of mice droppings on top of our dressers and all on the corners of our inside storage unit!!
DANIELLE L. | Overall ExperienceGreat facilities
SUSAN R. W. | Overall ExperienceGreat staff very professional and friendly
JAMES B. | Overall ExperienceThis was one of the best customer service experience I have ever had. I would highly recommend this facility!
JOSEPH D. | First ImpressionsFriendly folks! Clean facility
RALPH P. | First ImpressionsService was excellent, Quick tour, Clean storage unit, easy access to park and get to elevator with plenty of moving carts to assist with moving belongings. Also took care of truck rental return.
JEFFREY E R. | First ImpressionsEverything is clean, staff was very nice, professional, and accommodating!
KARI E N. | First ImpressionsPoor parking availability outside gate. Clean storage unit, friendly customer service
Privacy R. | First ImpressionsThe staff is wonderful the storage is clean definitely climate controlled. And the prices are reasonable.
Privacy R. | First ImpressionsVery easy to set up. Friendly service.
LEAH S. | First ImpressionsEmployee was very courteous and helpful.
Privacy R. | First ImpressionsStorage location is very nice, the staff is knowledgeable and friendly. Equipment is clean and very easy to use.
Privacy R. | First ImpressionsI have not yet checked in
Privacy R. | First ImpressionsAwesome! Thank you from a stressed mom who is no longer because of their exemplary customer service. Will recommend to everyone. A++
Privacy R. | First ImpressionsNancy was very helpful.
Privacy R. | First ImpressionsThey are very friendly and helpful. Facility is clean, cool and in great shape. I could not have asked for a better experience!
Privacy R. | First ImpressionsStaff was very knowledgeable and very pleasant. Facility was Clean and well organized.
Privacy R. | First ImpressionsVery clean facility with easy access.
Privacy R. | First ImpressionsI stopped by the day after I reserved this and let them know I would not be using the unit. I decided to use the U-Haul storage on 8th Street in Fernandina. Brenda Jackson
Privacy R. | First ImpressionsExtremely clean facility. Great customer service.
Privacy R. | First Impressionsnice place...hello Bob!
JOHN W. | First ImpressionsUnits are clean and brightly lit. Easy use with elevators. Nancy is a friendly, helpful clerk. Location is perfect. UHaul drop off was a plus.
THOMAS L. | First Impressionsreally close to our new home that is going to be build
Privacy R. | First ImpressionsGood customer service, nice place.
Privacy R. | First Impressions