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Vanessa K
Customer Reviews for Broad Street Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alert customers of after hours drop box option
Jeffrey SEvery time we rent, we have no issues at all, it is a very seamless process, and we will continue to rent.
Daniel GJanine & Beverly gave exceptional customer service !!! 5 stars ladies. Thank you so much for your kindness and help.
Ashley SThis location is friendly, always has a smile and works to make their customers happy!
Beth Sstop charging customer for fuel, who already put gas what he used it. how do you charge 3+ gallon gas for 13 miles run. when I already put 2 gallon gas.
Mamunur RMaybe some form of discounted rate to repeat clients thats all😊
Leonard TEmployees were Wonderful 😊
MARY JKeep up the good job.The staff was well courteous and professional.
EMMANUEL KThe lady was very nice I'm sorry I didn't get her name but she was excellent
PHYLLIS HThis place was amazing. The whole process was effortless. The lady at the front (I’m so sorry I didn’t catch your name) was so friendly and caring. If we need a uhaul ever again we will be back to her. The truck smelled so clean and well taken care of too!! Thank you for making what’s usually such a stressful time a breeze.
Tess MI was so pleased with the service, the friendliness and accomodating attitude of the staff. It was a great experience.
Elizabeth BAll I can say is that Beverly is amazing!!!! She was so nice and helpful during this stressful period in my life ! Love her
Susan LJanine was so helpful and reassuring in helping me book our truck. We've been moving various pieces and parts of our belongings over a few weeks from our old house to our new one and we are pretty worn out at this point. Janine was so kind and friendly, she made a long process seem much more humane in the way she talked with us and she gave my husband very clear directions so he could return the truck in the best shape for the next user. Janine is one a kind and knew her stuff. If I needed someone to show others what kindness and good customer service look like, I'd introduce them to Janine. Thank you and please relay our appreciation to her and her manager. Great store with amazing people! Robyn and Steve Boggs
Steven BNothing to improve the lady was professional and impeccable service.
Robyn GStaff very respectful and clean will rent again and recommend to others
stanley kI went around noon on September 9th, and I had some of the best customer service I've ever had. I didn't catch her name, but the lady that was working was incredibly friendly, helpful, and patient, as I was kind of a pain in the butt.
christopher dClerk can have coffee at the counter. Everything was well organized, professional and very friendly.
Robert MLadies were very nice and professional! Will definitely recommend and use again soon
Brian CBeverly was very very nice to work with! Would definitely recommend to others!
mia SBK was absolutely amazing
Tom MGreat customer service !
Ron HWilliams Barrios
WILLIAMS BNothing!! Y’all are pawsome!!
Mary BThe attendant was very helpful and pleasant to work with. It was very clean, but the outside needs some sprucing up! The uhaul truck itself needs work!! The visor on the driver side hangs down and won't stay up. We will definitely call you all again, if we need a uhaul, but wanted you to know that you need to maintain your truck a little bit better.
Sharon JVery helpful in a difficult situation
Dona SI could go on and on about how helpful and wonderful Janine was. What a kind hearted soul that made my day and my experience at Broad Street Mini Storage/Neighborhood U-Haul so amazing. Truly a blessing!
Matthew SAlways very professional and friendly.
patricia kI will recommend the location, but Clerck was not so helpful when we asked about price information on units. Didn’t offer to show one and didn’t offer where to find the size and price s instead she read it if the screen fast . E didn’t have a pen or paper offered or even a print out .
Guillermina RCheck in was extremely confusing and address was wrong
Brooke DAll good: Beverly and team are super friendly and helpful!
brian bBeverly was fantastic. Great customer service!
Michele MThe driver's door on my rental did not seal well, so as I drove, it whistled and rattled. Also, the sun visor on the driver's side was broken. And no cruise control.
Beth SCompletely awesome
RICHARD GIt was a great experience, friendly, professional, clean and fast., I will always return there and refer my friends and family.
patricia kAttendant was so helpful and polite
Charles DNothing!
ASHLEY GAngie, the attendant was fantastic. Will definitely use them again.
mark mEasy in and out and like the GMC cargo van.
Shelley JVery helpful and courteous to our situation - would highly recommend this branch and will use in the future
John SOnly did trip as discussed with rental department checked u haul in said I was over miles they did not give me enough make trip so I got charged 20 dollers more unexceptable
Larry NContinue to maintain your customer focus experience. Thanks for your help!
ALEXANDER MOvercharged and currently in dispute with corporate. Someone’s pocketing money here.
JUDITH AThey were very kind even though I don't speak English.
DANIEL MThe check engine light was on right when I turned the uhaul on. There was a seal leak in the door so the entire ride I just heard loud wind. The sun visor was also broken
Gracie HAlways amazing to deal with. My fifth time using them and the have always exceeded my expectations. See you soon.
KENNY LVery nice friendly customer service agent.
Jennifer LNothing. The service was well satisfied to me. Thank you.
BURNICEENOS SThis experience was horrific! I have to move more things and unfortunately I am not sure if I will ever use U-Haul again! Someone was supposed to call me they never did and you charge me extra I am extremely upset and irritated this is not acceptable for a business at all. There were problems with the computer system when I was waiting for pick up. And they were still problem for the computer system when I got back to return it
Allen GBeverly was great. Pleasure to work with and very helpful! A+
James CI was told my cc would be used for holding and I could pay how I wanted to pay in the am. Instead my card was ran and created Insufficient fees on my account receptionist gave incorrect payment options
Michelle DAmazing customer service. And I was in and out in a matter of minutes thanks to the easy order process. Thanks!!! I highly recommend Uhaul.
ERIC MThe uhaul trucks are old dinosaurs and gas guzzlers. It doesn’t have ports for charging phones - only old fashioned cigarettes lighters are available. Horrible mess. My phone died and couldn’t charge it as. I lost my gps navigation. Learn from Penske whose trucks are new
Ephraim NThe web site was bad. Did not work even though I logged in, password, etc. I found my reservation once, but then it disappeared so I was not able to use the web to check in, had to go when the office was open. Beverly the agent was great to work with.
Dennis TBeverly was wonderful. She was friendly, knowledgeable and very easy to work with. This experience was simple and I was able to get everything taken care of quickly.
Tammy LEven though it was a holiday weekend, the manager was extremely helpful and friendly, way above expectations. She told me exactly what I needed to know, and her tips helped me over some potential rough patches. Great attitude that helped me through what was otherwise a very rough day (clearing out a deceased loved one's apartment). A+++++
ROBERT GRenting a UHAUL van from Broad Street Mini Storage at 7215 W Broad Street was a great experience. The resident manager, Beverly, is top notch! She is extremely professional, knowledgeable and provided superior customer service. Thank you, Beverly!
SHELLIE A