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Randy Foster
Customer Reviews for Brook Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who contacted me regarding additional charges was not the best, and a bit rude. Being in a management position, I know what customer service is, and she did not have the best skill at it.
Susan JacobsDealer staff were great! However, my experience calling 800 customer service was a nightmare. Almost 2 hours on hold for the next available representative!!!
ALLENU CODAMONThe dropoff was super easy! Quick and painless. Before I could park the truck and turn it off, they had already taken care of me. Nothing could have been easier after a long day.
Robert LouzanHowever, I ended up paying $70 more than I expected to pay because it said $19.99 on the side of the van. I was not informed that the rate was $89.00. I would have been shocked, but would have probably still rented, but wouldn’t be surprised at the end. It felt like bsit and switch to me.
James CraftThe woman working there was the best! You should consider her a great asset to your company.
April Morrisonthe lady working even directed us to the exact parking spot! she went above and beyond to help us with this easy return!
Olivia IveyExcellent experience
church BrownPhenomenal customer service! Very nice and helpful staff.
Rochelle JordanExcellent service from the lady at the front desk.
Helen GuramaniI had used UHaul a few years back and the experience was nothing short of a train wreck! The truck wasn’t at the designated pickup location. I couldn’t access the app and getting someone on the phone was even harder. I had to go to another location to get a truck. The return was just as bad. I felt as though with all the mishaps and poor customer service I would never use UHaul again. The drop off location had not sympathy to my situation. I was not happy!!!!!! I was hesitant to call UHaul again but did it anyway. I’m glad I did because the Brook Road Location in Richmond Va is being run by top notch caring professionals! This rental was without incident! They treated me with great customer service and respect! Marvin and his staff are great to work with!!! I will go through them in the future!! Thanks
Cecil LaneWonderful services
Joachim FotsoMarvin was very helpful and courteous in helping me with the rental truck. I was in and out and on the road in 8 minutes. I will always send my friends and family his way to do business for rental Vehicle or storage.
Donnie McLambEverything went great. The lady that helped me was super kind and helpful. I can't think of anything I would change. Thanks for everything.
Luis NidoUse this facility often and recommend them to everyone.
James BraggThis rental experience was excellent. The vehicle was well maintained and easy to operate. All of the staff - check-out and return - were friendly and knowledgeable. This could not have gone any smoother. I will definitely return here if I have a need in the future and will recommend this location to others.
Richard Bunce JrEverything was great. Special thanks to the lady who made the experience so pleasant.
Piotr GrzyskaEverything was great. People were extremely courteous and helpful.
richard bradfordA random dash light came on to tell me the front camera needed cleaning. Make that go away
Frances HenleyGreat service. Marvin was a super gentleman, got me checked out long before they normally open to help with my schedule. Everything there was good.
DAVIDLLEWELLYN PETERSONOrdered online very easily. Vehicle was ready and waiting when I arrived to pick it up. Friendly staff member gave me all of the details and provided a good overview of the vehicle and it’s operation. Return was easy and convenient. Outstanding service and great experience!
James WilburDon’t promote the online registration so much. It’s not a fluid process with the location and they aren’t equipped to handle.
Carrie MillerBesides the military discount I wasn’t given. I was went outside to find the truck and was walking around in the rain looking by myself. I finally came back to the front to get help and the people who was suppose to help me was standing up under the shield talking. They saw me walk down by the trucks and no body asked me if I needed help nothing. After seeking for about 10 minutes I went back up front to inquire.
RENEE JOHNSONI was disappointed, I only had the truck for a few hours and the total amount of mileage was about 7 mi The gas gauge was set at a point where you could not determine rather you filled the gas tank back at it original amount. I was charged $25 for gas and I had put $10 of gas back into the truck. The person disputed me vehemently, and only offered a $15 refund towards the gas. I have used this location before and that is why I came back because of the good customer service that I received prior to this last visit. Should I need U-Haul service again I would seriously consider not using this location I don't know if it's change management or not but I did not get the great service that I had before.
Coretha SherrillThe front office staff was extremely helpful and very prompt. Overall, it was a great experience.
Susan BowThe gas station was .4 miles away. He could’ve said it’s not on 7/8 did you want to fill it back up?.
Aron GriffithI was made to feel very comfortable about the drop off procedure, this was a very easy move.
tim hatcherGreat customer service. Very nice lady at the office who was extremely accommodating!
Maria HartleyNo AC and extreme heat warning. Engine light on, gas cap warning. Hard to guess on the need for gas so over paid for local service.
John HartkeWhat you are doing now is very good . Thanks for doing a very good job
DAVID SALLIEU KALLONHave rented on several occasions each time was great!!
TINA NICKENS ANDERSONThe reason I marked "no" on the equipment question was that the window wipers are rotten and not functioning correctly. If I had encouraged any rain, the wipers would have been ineffective, making the drive very dangerous.
Hipolito CamachoAlthough the 26 feet long truck was good, the wipers were in need of repalcement and one of the side view mirror was cracked.
Hipolito CamachoAfter I had a bad experience at another U-Haul location - Wilkerson rd - the service people at this location corrected the issues and gave me exactly what I wanted in the first place. The only thing that would have made my experience better is if I had a better discount… I only used the truck for about an hour, but I still ended up paying full price.
Betnell GripperGreat service!
Freida McNeilJohn was phenomenal and very attentive as well as polite. Great communication skills. I have rented from Uhaul and other companies for my business “The Hair Palace” and this is the first time service was excellent. Thanks John
Salem ShaibiJohn was awesome to work with and helped us out greatly.
JOSEPH HUFFMAN JRThis is a great location for picking up a rental truck. Location is safe and the personnel working there are great. I have used this location 3 times in the last month and will rent another truck this Sat.
BARBARA HEADLEYVery smooth experience. Will definitely rent from this location again.
BILL GILLIAMI did a late night drop off. The large vehicle I had was not a good fit for a drop off. However I had planned to drop off during office hours. I'm sure it would have been great if I had. It was also a self storage facility and the gate was closed. So tight quarters outside the gate.
STEPHEN CROCKERDid after hours drop off which was very convenient.
JUSTINOWEN DEVery easy check in - also very much appreciated the added moving elections for help.
Stacie ElliottEmployee was extremely helpful and kind.
Darlene ElliottMgr.Marvin and his employees are 1st rate with customer service.
James BraggEverything was excellent
David ChandlerDidn’t receive lock box instructions ahead of time. Website had some glitches.
Alyssa RousseyYour rates on the website and those charged are not consistent.
Kelly SpeiranEverything was great! I can't think of anything that needs to be improved. Marvin was very helpful. We will be renting from this location again.
Jane SmitVery clean van and very nice counter person.
Santa De HavenExcellent customer service and quick pick up!
Yvonne RyanBest service ever from U-Haul.
James BraggNo issues with rental and return - very smooth process
Robert HillSuper fast and precise service. Person at the desk was efficient and super kind.
JOSE DEPAULAYou have done all you have to do for your customers.Thanks
DAVID SALLIEU KALLON