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Ray G.
Customer Reviews for Brooklyn Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't have the equipment I requested, truck passenger side rear view mirror was broken. It had tap holding it together. The inside looked like someone spilled food all over and didn't do a good job cleaning it up. Some spots where sticky.I put gas in it before returning it and still got charged for gas when the tank was full, and the Lobby was covered in bird droppings.
Edith M.Good Service.
Ray V.No comments
Rita H.Frank was very professional and helpful. Thank you
Galo P.Todo muy bien Frank es una persona muy amable y da todas las instrucciones de muy buena manera sin duda su servicio es 5 ☆☆☆☆☆
jose L.Make sure equipment is there at the facility.. whent to the one on Commerce and said couldnt rent because there system was down.. that was pretty petty..drove al the way over there to tell me they couldnt rent it after i had reserved equipment 5 minutes ahead..
HECTOR G.Great customer service
Mayra R.The customer service was great. Thank you.
Paola S.Very helpful!! Super friendly!!
Blake C.Was nervous pulling in because of space but it ended up working out well
kiera M.More variaty of trucks the rest specially the customer service it's great
Felipe R.Frank has excellent customer service, he explains the process thoroughly, I'm very happy with the overall experience.
Leticia T.Mario is the best.
Daniela S.Better regs on gas use
Jose R.Everything was great only thing missing were boxes to buy other than that it was excellent service.
Andrew S.I had an absolute nightmare of experiences with this location honestly. The renting agent has to pull the truck out for you because the parking situation is abysmal. It is not a public space appropriate for the storage of this size of vehicle. And so in order to return the vehicle you have to block three lanes of traffic on a main Street and pull in with inches to spare and no way to do it without committing an illegal act. I was completely shaken by the experience I would never rent from this place again and in fact wish to speak with somebody at corporate about my experience. It is that level of inappropriate and horrifying.
Rita P.Frank at the office was amazing. Thank you Frank for your kindness and helping take the stress out of my move. You are very much appreciated
Chad R.Frank is great - attentive and helpful. The physical location itself can be a bit challenging but I would definitely go back.
Nathan S.Best U-Haul experience ever! The man I worked with was very professional, thorough and clear.
Jeronimo O.I was charged more mileage than I actually drove. The guy that lend the U-Haul to me showed me the truck but not the mileage, I didn't think about it then. Upon returning the U-Haul he checked the truck and asked me to verify the mileage. Why didn't he do that initially? He says I drove 18 miles but I was local no more than 8 miles. This place is a rip off.
ana L.Great Sevice and nice knowledgeable worker Thank you
jesse P.Easy to find. Off street parking. Friendly guy running the place. Service was prompt and smooth. Highly recommend.
Paul J.Very friendly service. Happy with overall experience!
Philip H.Nothing. Frank was amazing to work with and everything went smoothly.
Antonio M.Frank was super helpful and patient with my questions. Great person. Thanks!
kirt T.Frank the TANK! He was professional and accommodating. He worked with us to get us what we needed when we were in a bind. Frank is helpful and we highly recommend his service all day every day!!!
Juan S.The service was great and easy to use! The representative was very helpful!
Christian H.The area was really tight space to get in and out of but the employees were nice and accommodating. However, the website offered phone check-in but this location apparently does not support that feature. When reviewing the vehicle, I noticed that the vehicle-condition report was pre-populated with images of another vehicle from a different state (there was snow on the floor). I made sure to reupload current ones since I didn't feel it was appropriate that images were provided for me. All in all, I did have a pleasant experience renting here.
ADAM P.Excelente Gracias
martin V.Frank was amazing! Went above and beyond to make sure I knew what I needed to do. Thanks Frank!
ERIC L.Best experience I ever had renting anything. The owner was extremely helpful and informative. Check in and after hours drop off no was a breeze. Will definitely rent from this place again.
Gregory D.Uhaul pickup and drop off process was efficient. Great customer service.
Nellie P.To be Open later than 4pm
Cynthia L.Excellent service and price
ALEJANDRO M.Moving is a stressful event and I am glad to have been treated with great customer service from this location. I will gladly refer any friends and family who need a uhaul, thanks again!
CARLOS S.Everything was perfect.
JongMin K.Frank from the Brooklyn/ east los Angeles location was very helpful and polite. Very patient. Thank you
Arleen G.Everything was great 👍🏽
MICHAEL L.The gentleman that assisted me was very professional, informative, and helpful. Should I ever need another truck again. I will go back to this location just because of how easy he made this transaction for me.
LILIANA G.No improvements. Owner was extremely nice and thorough. Will go back for my next rental
Kevin H.The customer service was amazing, he helped me out so much.
Robert M.They falsely charged me $1022 and said i drove 819 miles when i rented the Uhaul for 3 hours...
JOHNJR A.Well organized. Easy renting and returning. Very responsible. Pulled the truck out for me without me asking, because it was a tight space and I was a little worried I might scratch the truck. Things need to mention: 1 No on site customer parking. 2 it's either no insurance or 25 dollar full coverage with 150 deductible. Both were not a problem for me since I read the notes of this location's webpage and brought my wife as second driver, and I am not familiar with the truck and would rather have full coverage.
LIANG L.Maybe make your site bigger
VICTOR P.Frank was very helpful thru the process and very kind.
JORGE I.