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Rosalie C.
Customer Reviews for Browns RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was great.
Theresa B.perfect
PHILIP T.The equipment was well maintained but the ramp was filthy. Previous users didn't wash it off.
Rosalie C.With all the moving and storage stuff I've been doing lately I have rented quite a few U-Hauls from these people and every time it's been great and I love the trucks I wish I could keep them and the men have been so up and beyond nice and everything just perfect
Kathy V.Service was very good
Scott P.Thought maybe since I returned early I get some money back
Brian F.the floor of the back of the truck, the steering wheel, and the handles of this truck were not visibly dirty, but everything left black on our hands, and belongings. forgot to mention to the store, they were super nice and I was in rush. other than that this location has been good for us.
JULIE D.The trailer had leaves. Small pieces of paper and was over dirty in side.
WILLIAM P.Uhaul vehicle reeked of marijuana and had a diesel leak making our 6 hour trip nearly unbearable. If it were for the urgency of the need for the additional truck, I would have returned it and gotten my truck from another dealer
Kricket J.Customer service was really helpful in working out a refund time within my schedule. He was very friendly n knowledgable. They were right there to help when I returned the truck and didn't even have to go inside and have to wait for oth ers to finish. I would hihhly recommend them
Judy S.Nothing yo improve. I had a task. I completed, kept for an extra day and returned Monday.
Bruce R.Nothing. Everything was quick and easy.
Marci R.Very easy process to rent and pick up. Browns RV provided excellent customer service.
Scott B.Brown's RV makes renting from you easy.
hal M.Uhaul is the best in moving needs, true professionals.
Ty R.Brown's RV is ALWAYS OUTSTANDING. Amazing customer service. Takes so much stress out of everything. Thank you, Brown's!!
Rebecca C.I rented a flat bed trailer to haul a show car. I wasn't told about what size of hitch I needed to hookup to the trailer until I arrived to pick up the trailer. I had to purchase one at the facility. I should have been made aware when I reserved the trailer. Otherwise the trailer worked fine.
ricky A.Nothing
CLYDE C.The employees were very thorough on explaining the potential “what if's†that can happen when people are moving, perspectives that don't come to mind when making literal life changing moves. Very grateful for the extra care they took for preparing me for my next stage in life. I heard them share the same information to the customers before and after me. They go the extra mile to make things easier for everyone whether it's comforting them on the size of vehicle they're driving, or if they aren't as experienced in towing a trailer. I will send everyone to their office that I can!
Frankie H.I think ya the best. I used gas with resources from my own pocket due to the fact that the tank ran totally empty even after filling up the recommended gas. I ended up adding up more gas. Spent about $85 from lower lake to Ukiah and back.
Lowie B.Nothing
Wesley D.Everything works, the staff is courteous. Everything's always maintained. Ready to go, brandley? So I can't offer any advice on how to improve the operation. Tell me operation, I'll go to. What do you hold in Lake County?
Michael R.You guys are great, you're cool, and when we ran a little bit behind you didn't mind you were very pleasant about it, thank you. At their all the stress, people go through in the movie. It's nice to know that somebody's out there. Remembering how it might be to have all that responsibility and s*** to do. And you guys were just great no pressure was stories
Michael R.Frankie was super helpful and professional. Kept me up to date with any changes that were made and made it super easy to rent from U-Haul.
johnny M.Great location, professional and friendly staff, professional service, plenty of resources and options.
Faron C.Great customer service, enjoyed renting from this location.
Rose G.Nice People
Dean M.Service was great in and out in 15 minutes perfect
James E.I arrived, showed him my license, they hooked up the trailer and I was out of there. When I returned, they promptly took the trailer off and I was gone. The entire experience was quick and easy, just the way I like it.
Robert K.I am still waiting for my deposit to be returned on my card
ANGELA T.Nothing I walk into the store and in about 20 minutes later I was out. Thank you UHaul
Daniel M.Everything was as it should be and the crew there is very professional and service with a smile.
John H.Looking To rent a U-Haul I would just go to Brown's RV In Lower Lake, Ca . Very nice and helpful🤗 They will get what you need... Stop by and see for yoursel.🤫 Thank you , Brown's RV ( Lorraine )
LORRAINE LORETTA L.professional, friendly, courteous. much appreciated this treatment.
mark E.All employees did a fine job with service and helpfulness
Christopher D.The man that helped me named Frankie was amazing he understood that I was having issues with my card and let me pay cash, I just can't say enough good things about this U-Haul place. P
Denise B.Iam a single girl not knowing a lot of stuff, and You all have treated me very very well. Iam delighted and would refer Brown's rental to any one of my nursing buddies…. Thank you to all
Denise B.Always a wonderful experience, prompt and friendly service!
Teresa H.Great place!
Joey D.Gas tank was 1/4 full. I don't mind filling it up but no refund is available after I return it 1/2 full. Truck was a little dirty as well but the staff are pleasant and helpful I would recommend.
Mark F.Nothing. Thank you !
Kerin C.The only problem I had was with the original location that I reserved the equipment. He stated he did not see the reservation and told, I must've made it at another location. When I went to the next one it showed I DID HAVE ONE AT THE FIRST LOCATION. Dude was sleeping on the couch in his office.
Edward A.It would be very helpful and considerate if when renting one of your trucks, vans or moving box trucks that someone went over the features of the rented vehicle upon giving the key to the customer and just assuming that they are familiar with the rental vehicle. I also have never rented a freshly washed and clean vehicle but I always return it much cleaner than the way I received it
BEVERLY M.Staff was friendly and helpful.
Charles S.The windshield wipers needed to be changed. The customer service was great.
Tomala J.Keep doing the excellent job you do.
TABITHA C.Nothing. This place was great. In and out on both pick up and drop off
LOUIS A.All good
Javier S.Quick and easy pick up and drop off. Staff is supper helpful and informational. Would definitely be returning for any and all uhaul rentals at browns uhaul location. Thank you for great service and experience.
Kayla S.Uhaul leaked pretty bad and the roof was repaired with tape :( good customer service though
Kenneth R.Easy reservation process, easy to work with, super nice staff
Mark M.