Store manager is very helpful!
jerome B.
Customer Reviews for Buckhorn General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For a few hours service rates can be lower.
Vivek K.Great customer service. Will share & refer to others! Thank you kindly, StacyN Wharton
StacyN W.I have rented from this provider on several occasions and once again my rental experience was outstanding. The owner was very pleasant and helpful. I also returned my rental a day earlier than expected and was given a refund.
Mark R.Great service!
jerome B.2nd time I used this location, perfect each time
Jason P.I was nervous that this wasn't your typical U-Haul location. I was pleasantly surprised. Customer service was excellent. I was in and out in no time. Great U-Haul location for truck or trailer rental. Would highly recommend!
Nathan O.I love the country store, and the service lady was warm and friendly.
John F.Great experience… easy in/out. Staff is excellent and helpful
Charles G.The location, and owner there, are always excellent. Unfortunately, I was unable to complete my pickup and turn in via the mobile app. I spent several minutes during the pickup only to have it fail on the final screen. I had a similar experience on turn in. Thankfully, I was there both times during business hours and the location owner was very helpful! I'll be hesitant to use UHaul's truck share in the future because of the problems with the mobile system.
ROBERT R.Absolutely perfect.
James C.Since this was second location I had to go to I appreciate the going the extra mile. The one on Piney grove was terrible and would not recommend them at all
Steven G.Nothing everything was good thank you for working with me
RC H.One of the best experiences I have had at a Uhaul location. Individuals were nice, friendly, professional and helpful.
Chadwick G.n/a
adanna O.We will use this location again
JONATHAN F.Friendly and efficient
ALEXANDER L.The representative was professional, knowledgeable and friendly!
Chadwick G.Wonderful service. Excellent location. Pleasant and helpful.
evin I.I received more help than I probably deserved. Agent at U-Haul facility helped me get my vehicle loaded onto the trailer and fully secured. Mine was a difficult one because my vehicle is low to the ground.
Douglas K.Awesome service will use again
Dianne R.Exceptionally friendly staff at the store. Incredibly easy to work with. Keep doing what your doing.
James C.Very good customer service. I came back a 2nd time because my first experience was nice. Although the woman was helpful, I did feel she was annoyed with me.
Zahia S.Sell me that trailer!!
Sean E.Charlotte was so pleasant to work with. Even their dog Walter was a great greater. Charlotte even helped us with a harness for our dog while we were there. Great location and great people to work with. We have another one scheduled to use them again next month!
Vito I.Was very helpful, quick to get unit setup and ready. I would recommend, customer service is the best.
JIMMY S.N/A
Jasmon M.Great folks
KEVIN G.Excellent service!
jerome B.Absolutely the best people to deal with!!
Susan M.The online quote for mileage cost did not match the actual per mile cost calculated in the Uhaul system. Uhaul needs to sync the two systems to avoid customer confusion and complaints.
Diane R.Great customer service
jammie D.Everything was great
Scott R.very friendly, organized ,knowledgable, accommodating , etc. Product clean in good repair. Truck was reserved by another location who didn't have a vehicle for me. They went out of their way despite not getting credit for sale.
Terry H.Great customer service and quoted everything. I will definitely refer to this location.
erica L.Owner operated. Very friendly
mike B.Terrific customer service and availability
Sheneen S.You couldn't have a better experience at this location. Very friendly and helpful staff.
Charles G.U-Haul is the best
Michael P.Very friendly helpful service.
Suzanne C.The tires on the motorcycle trailer I rented need to be replaced ASAP. they are cupped very bad. I also made mention to this to the person when i returned it. She said she would note that and request for the tires to be changed. Renting expireince was straightforward and the staff was very nice.
Peter L.I have rented from this location several times. last night I was reminded the reason why. The manager/owner of the location was great and very helpful, after having difficulty with the afterhours pick up he went out of his way to help get me on the road. on the other hand, the previous renter left some trash in back of van which i throw out.
Matthew C.Not anything is was great renting from you so friendly and nice I will be renting from you again soon
cynthia H.Craig and team were GREAT! Our drop off and equipment return took less than 10 minutes. They took the time to inspect and handle the return for us- which made a difference because we were tired after a long drive to relocate! Buckhorn General Store was awesome to us! Thank you!
Marion J.Super nice staff and brand new van. No issues quick in quick back in.
Lee B.No issues
Jason B.The owners are so nice and welcoming. Very much willing to help. I would definitely go back!
Zahia S.Great service! Very fast pickup/drop off, thorough, and friendly!
Vanessa G.Great customer service by the owner. He was helpful with helping me select the right truck for my furniture pickup.
Anita C.Staff was friendly and helpful.. He Checked me in, unhooked trailer Done!
jerry G.