Someone was supposed to be onsite for my pickup per your dispatch that sent me to this location because the one I chose did not have the truck I needed. Our pick up was noon. When we got there at noon, there was a sign on the door that the person had left and would be back at 1:15. We tried using the mobile app, that was a disaster.
Donna A
Customer Reviews for Budget Mini Storage #7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is excellent, quick and easy as always
Jo AIt went smoothly. I was pleasantly surprised!
Kathleen BVery nice, friendly and polite staff.
Horacio BI was over charged. The receipt total does not match the $257 I was charged! I need this fixed ASAP!
Stephen BStaff was very helpful and friendly. Covered all necessary information. I’ve used this location before and have never had any issues. I would definitely recommend this location to friends and family.
William SThe check engine light was on
ADRIANNE WThe inside was covered in dust and dirt. The windshield was filthy.
Rick RGreat vehicle,excellent customer service, very friendly. Overall I rate it 10 out 10
casey hThe van just had some debris in in but not that big of a deal. Customer service was great!
Gladys SI did not have the equipment I purchased in advance. I ordered a furniture dolly and a regular dolly. When I arrived, there was noone to help because I used the mobile app. Very frustrating because it was an extreme inconvenience.
Daphne JVery nice and friendly service
James Csigned up then when I got there had me sitting there for an hour while they reviewed my application why couldn't I do approval before I got there on sight hard to work with
stephon eGreat customer service, thank you
Brian FTruck was very beat up. Location is strictly transactional. No real custom service available which is on uhaul, not the location.
Jose TThis uhaul location was wonderful! The uhaul experience itself was sub par, I rented a 9 foot box truck and used the truck share option because I wanted to pick up the truck super early as I live in Arizona and need to do moving as early as possible to avoid the 115° heat. I had originally made my reservation for 8 AM (and then changed it to 7am) but for some reason when I went to go pick up the truck, it stated my reservation was now 10 AM which I believe is what time the storefront open. After messing around on the u-haul.com/share website for about 15-20 minutes trying to figure out what the problem was and how to fix it, I gave up and had to call 1-800 U-Haul so they could fix it as I had already wasted so much time. The employees were able to help and fix the issue but this could’ve easily been avoided. TLDR- employees at the storefront upon dropping off we’re great, uhaul truckshare 24/7 option needs work.
Margarida AThis location charged me a gas fee when I had the gas right over where it was when I picked it up. I had to call customer service to have that charge refunded.
Laura MTruck was covered in smashed bugs. Truck was great otherwise. Sales team great.
DREW TStaff is friendly
KRISTINA WVery professional,Friendly and helpful at this location definitely recommend ⭐️⭐️⭐️⭐️⭐️
David RNo one was in the office when I came to return the vehicle so I used the drop box. Well I didn’t know that the website would ask for pictures so I had to take them through the windows to complete the return. I think this location should post a “will return at” sign so people can know where the staff is and not have to use the app.
Stephen LLady who helped me was awesome
Christophe DLockbox was jammed. So, my 0830 reservation time turned into 0945 when the place opened up.
Jodi BNothing everything was excellent
Phillip GExceptional customer service!!!
Scott SWhen picking up using a mobile phone the facility need to make sure the trucks are outside the gate or provide a gate code for entry and make sure all equipment ordered is in the truck.
TOMMIE LWindows were very dirty and a/c didn't work
George bYour truck was so comfy and drove beautifully! Thank you for your excellent customer service also!
leann lNothing everything was excellent
Phillip GExcellent service!
Shirina SIssues with the website but customer service by phone was excellent and helpful.
CHRIS EThe best customer service experience in a while!!!!
raymond hSo we had two Incidence one incident was that a customer forgot the garage door opener inside the visor of the U-Haul and I had to meet up with them to give them the control back and also on my return time Monday morning they called and asked me if I can return the truck back early because they needed it for another customer
MARTINE RRented online and then picked up. Everything was absolutely seamless and would again rent from this location, and the drop off location as well.
Luis AOffer discounts for short rentals. Offer coupons/deals. Offer hourly rentals.
Varina EFriendly customer service people. easy drop-off
Bob DThe girls at this location are very professional n very kind.
Ruben PU-haul lied to me. Tried to change my return location even though I said no to the change then updated it in the system so the estrella location wouldn’t take me therefore forcing me to drive to I-17 and McDowell. Luckily the person at estrella location that helped me told me even though they had moved me in the system she could still take me. I also kept my original receipt for proof. Poor business practices, very shady.
juan mUnprofessional, poor customer service.
Randall ENot make me drive out off way when had reservation at a nearer site
Cynthia GGreat customer service
Tim HNo one was there when they said they were supposed to be there. It was a really bad location to drop off at
Justin PGreat experience. Employee was super helpful, and the van was great!!
Elliot HThere needs to be better guidance for the mobile process. My reservation was scheduled to pick up from Storage Solutions in Avondale. Once we were there, we attempted to check in for our reservation through the website only to be notified that we are actually suppose to be picking up 10 mins away in a different location. Very frustrating. Also, clarification on the verification process for the renter/driver is also needed. A lot of confusion was happening because the directions for verification were unclear.
Darrell YI would not recommend UHAUL. I made a reservation for one location and then I was switched to another. The app did not work. I was told I would be able to access the keys without entering the office. I was on the phone with an agent trying to find me a one way truck for 1.5 hours. It is ridiculous that your agent had no power to reimburse anything. She offered an in the city truck that would cost me double in gas and mileage. This means I lost the original reservation. It is a Saturday and I understand the lack of availability. But I booked a week in advance. Finally the location cancelled the person that reserved my truck - which the reservation was lost as the agent searched for another truck. The orginial reservation should stay on hold until a sure replacement is found. Thankfully the lady at this location undestood what customer service means, unlike UHAUL, and gave me the truck I originally requested. Uhaul needs to fix you online processes and app!!!. It was a ridiculous experience!
Pedro GCustomer service was excellent at this location. Entire rental experience was better than I expected.
Greg JNothing. Christie and Jason were professional, kind and helpful. Thank you.
Rick LVan windshield was filthy!
eric sI sincerely appreciate the efficiency of the manager, as well as her willingness to stay late!
jackie mThe staff are nice but the trucks are old and dirty
Grisselle V