Customer Reviews for Builder Hardware LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Builder Hardware LLC
I don't want to give anybody a bad rating, but this vehicle was not safe to drive. I believe one of the tires had a bad belt or something. The van bounced all over the place. We were very much concerned for our lives. I just want to have the business to take note to this so that it will not happen to anyone else. However, when I brought it to their attention, they informed me that they would take care of it. Thus, they were attentive to the issue, but it really shouldn't have been rented to anyone. Other than that, they provided very courteous service and fair pricing.
My online reservation said 24 hours. I picked it up at 130 pm and they requested it back by 8am the next day. They didn't give me what I asked for they gave me what they saw fit. They tired to charge me 5$ per gallon of gas to fill it up. Also charged me almost a dollar a mile. Would not recommend to anyone nor will I be back.
My experience from beginning to end at this location was quick, friendly and great!
Always great service & has new 26' trucks. Fast checkin. Check out
excellent service as usual
The truck that I was given needed serious maintenance work. The transmission seemed to be slipping. Lights were coming on across the dashboard. The gas cap was dangling off. There were several injuries to the exterior of the truck. The interior was completely dirty.
Otherwise, the location and help was excellent and the other trucks that I saw in the lot, looked to be in great working condition.
as usual very clean location and friendly service
We use UHUALL in a daily baisis and we tried so many locaitions this locaition is the most freandly and professional customer service we ever sean hopping this mangment can train some of your locations NGRS
Location was not open, just dropped the trailer off.
i cant say enough about these guys & this location. i was previously concerned due to outdoor parking in detroit. but ive rented several times & parked my car outside without any incident.
guys r great, very accommodating, & excellent after hours service. will continue to rent & recommend
as always, fast & good customer service. gives u good advise based on the size of truck needed. i will drive out of my way to come to this uhaul location again.
The picture on the website should match the truck that you are lead to believe you will rent.
Overall experience/ customer service was excellent! Truck rode superbly. One of the best ones I've rented in quite sometime. Keep doing what you're doing!
I had such a great experience very professional and all about making sure the customer leave satisfied.
Best customer service in town!! Very friendly staff.
Great service & clean trailer as usual. I had initially gone to uhaul on joy rd & southfield cuz they had bigger trailer. They gave me dirty trailer from inside & then tried to charge me $70! For 1day rental listed @$29.95. I immediately went back to schaefer rd. Location.
Im a regular customer now & these guys keep amazing me! I dropped off after hours & locked my iphone in truck. Came next morning. They had it ready for me. Honest good guys finish first.
I have used many other services but after working with Os and this location I will only use them for all future needs! They are awesome
The staff was friendly and personable. I would definitely come back and also will refer others.
Not a friendly demeanor at tbe front desk
excellent service. very accommodating. provided after hours dropoff.
Great customer service I was in an out in less than 10min
as usual very friendly and accurate
A very good place to get your U-Haul truck for very happy with my experience
Everyone was very friendly and the truck was clean!
Fantastic staff a real pleasure to work with.