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Cyndi L
Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was amazing, even picked myself up some girl scout cookies
DEREK JTo know fault of the people I talked to your systems were down so I had to call in and make the reservation. Also I tired to link our trailer reservation to my husbands app and it never worked.
David LThe whole experience was quick & easy. Simple online rental, great customer service, pick up was a breeze, smooth driving & I simply dropped the Uhaul off and left the key in a box outside the station when I was finished.
Michelle HBetter customer service.
Shelly WVery friendly staff and everything was ready for me when I arrived. Great experience
Gary SNothing, Mike the owner is a really great guy. Always friendly an professional. I always try to rent here first.
Lawrence hReally great work experience from beginning to end. Mike in Burnsville covers the details and enables a smooth process. Regards, Linda
LINDA JVery competent staff
Woody SThe attendant was rude and tried to overcharge me for milage. Little did he know I had taken a picture before pulling out of the facility with a time stamp. He was pissed and threw four one dollar bills in my face and yelled ,"get out".
zack eDo more of the same! I’ll definitely be back again to rent another UHaul ! Thanks!
Timothy KGreat customer service. Easy parking and access to the trucks. Easy to fill with gas upon return.
Dawn MEasy nice experience.
Dawn MHelpful service and hooked up the trailer.
Justin FVery helpful
Thomas DVery friendly and helpful manager. Have been there other times for gas and bait. Always a good experience. Highly recommend and plan on stopping there for gas regularly to support this business.
Tim SAll was great!!
John FOnline it said I could drop off at a location and save $95 so I signed up for this. When I looked at paperwork later it gave another address with no discount. I even mentioned that to the dealer at time of rental.
Michael JA tail light did not work when I went to pick it up so I had to come back later. I feel that it should have been tested before they scheduled my pickup. This put us off track a few hours for loading. Also, it was full of beach sand. I had to sweep it out.
Steve BAlways nice to to business here, well organized facility.
Dan LOne of the smaller pickup/dropoff locations. But it had the equipment I wanted and was close to home and very accessible. Very easy to do business with them. I recommend!
Jim BGreat Experience, Friendly owner very helpful
Jim HActually have a place to put the new fob keys after store close. The key did not fit in drop off box. Was forced to keep keys and drop them off at a later convenience.
Jolene LNothing! Just keep doing what you’re doing. The gentleman who helped us was marvelous from pick up to drop off. Experience could not have been better. Kudos!
Pat KSimple and quick drop off process.
John OGreat customer service
Alan SThe gentleman that was at the location was really friendly. I would rent from the location again just due to how nice the guy was.
Joseph hThe equipment was not at the location it was supposed to be and we were billed an extra $5 for some fee I had never heard of before. I would not use them again.
Don SI use this location to get UHaul trucks on a regular basis and I’ve not had a single bad experience!!
Lori MN/A
Assefa GAwesome location and true customer service offered! Thank you Burnsville Shell and bait!
DIRK HEXCELLENT SERVICE
ROBERT Dquick and friendly!
Mark Hthe guy was very nice and helpful. the trailer was awesome , worked great i would definitely go there again.
Chris KI will never rent from Mike at Burnsville Shell and Bait and suggest that U-Haul reconsiders renewing his U-Haul contract. I have rented from him a half dozen times and he is always a bit rough around the edges. This experience was unacceptable and I suggest people find a different location. I called to extend my rental because of an emergency in my family and I needed to extend my rental for a day. Mike was rude, unprofessional and spoke to me in an abusive manner. Additionally, he told me to dump my stuff in the grass because he needed his trailer back. He further lied and said that there is a note saying he shouldn't rent to me because I return late. In my 25 years of renting trailers from U Haul, NOT ONCE have I ever asked for or returned a trailer late. Moving can be stressful and I thought this would be a simple and easy experience, not the case at Burnsville Shell and Bait. The final straw was learning that he billed $50 for cleaning. There was nothing in the trailer and I swept the entire trailer despite the fact there was nothing to sweep.
Scott WFriendly and helpful
STEVEN ZI recommend a friend that day Larry crandell he rented a truck from the shell location. It’s the only one I rent from! Great guy that owns it!
KIM ANo improvements necessary, Mike makes it so easy to rent a truck.
Kim LThis is a very convenient location and I've rented trailers a number of times. They are always helpful and get you in & out promptly.
Cory FVery helpful and personable.
steve bThis whole experience was bad. The staff treated me horribly. I know this won’t go anywhere but you should send in. Decoy once to both of these locations just to see what I’m talking about. Make sure they’re black because I’m sure that was the reason I was treated so poorly from BOTH locations
Jacqueline Wgood deal
MARK BNothing just keep on beendig nice and friendly, respectable and polite. Y’all are good thank you.
Patricia LVery helpful, pulled the trailer into the spot for me.
Serena MMike and Bob are a great team. Renting a trailer was easy and Mike did all the hookups and detachments. Both were pleasant to work with . The only thing I'd do different going forward is to call ahead to reserve a tentak. That way, the checkout time is quicker. This is my 3rd rental from them and anytime in the future that I need a rental, I'l definitely l go back. This is the best U-haul facility south of the Minnesota river.
CHRISTOPHER SThe employee was rude and made unprofessional comments to me from the moment he opened his mouth. Upon returning the trailer he never lifted a finger to unhook the trailer from my truck. I received no receipt from him and he made another unprofessional comment when I was leaving. Terrible customer service!
Cole AI appreciated the patience and technical help. Will be using them again most definitely
LINDA MGreat customer service and family oriented, loved the hello from the beautiful dog as well! The BOMB DIGGITY! WHOOT WHOOT! 🙌🏾😊
Jazmin GIt was a phenomenal experience. This location is truly a hidden gem. I felt like they really took care of me. Explaining the truck. Being VERY efficient (i recommend precheck in as you will need to upload your drivers license to uhaul no matter what) and having a gas station on site took away all of the stress of refilling the tank. Dog on site adorable. Thank you!
Michelle J