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Perena B
Customer Reviews for PACK N TRACKS
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was very pleasant
Hanan SStore salesperson was excellent! Had difficulty with mobile app check in and check out. Truck #DC 4237T - steering was very sloppy. Very difficult to keep truck going in desired direction. Front end (probably tie rods) should be looked at as soon as possible.
David WGreat customer service
Christopher SJust like family! God Bless!
Cody DThis location is great! I was treated so well!
Casey ORented a 20 ft was a good experience and that large of a truck got good mileage. Would recommend this location for moving needs.
Shanna CN/A
Asia BVery friendly and professional. Process was quick and efficient. Exceptional customer service.
KELLIE PThe location is a bit difficult to see as the trucks are parked behind in a small strip mall. But I had no issues whatsoever with the service and representatives. I would use them again.
Sandra W$39.99 became $123.99
JUdy STruck was very shakey, and the return process was very irritating for me. The pictures and stuff is a lot
Erin WTruck had alignment issues: pulled hard to the right. Low oil. Drivers side door leaked and did not shut completely. Only one speaker worked. Left over spit bottle full of chew and cigarette butts from previous drivers.
Kari WVery friendly staff. Was able to pull up and pull out. Excellent location for my needs.
Patricia CGreat customer service
Rosemary BMichael was a very good proprietor of his store. I will go back
Louis rGreat Service
Frederick RDifficult to use website to pick up truck. Had to go into the store.
Bradley PN/A
roselyn wI’ve used this place twice in the last 2 weeks and both times have been quick and easy. The guy that works at the packs n tracks on hall is so kind. I would def recommend to anyone moving
Samantha CReally hard to find. Needs a sign to identify it as UHAUL. Great service.
RICHARD AParking area is extremely small and crowded. I also was given way less than a quarter tank but was marked a quarter. Then when I went to bring truck back, no one was there so I was forced to pay an additional $20. Not great customer service
kavin bWonderful rental experience!!! Truck was ready to go, extremely clean and the customer service was top notch!!! I will most definitely rent from here again and will be recommending this location to all of my friends and family.
LaQuena TFriendly customer service and vehicles are always available. Prices are reasonable too.
Ryan GGreat customer service!!
Kayleigh HI was unable to use the truck. The ramp would not pull out.
Ahsan HStaff was very thoughtful and nice
Angela SI asked for a Furniture Dolly and got a regular Dolly that I didn't need! The bed of the Truck was filthy, got all my furniture dirty. Location and check in process was ridiculous!
ERIC IAbdul is awesome! Made the entire process so easy and seamless! Would recommend to all!
GABRIELLE WGreat service!
Nathaniel AThe staff at the store was very helpful and easy to work with -- very good experience.
David AKeep up the good job!
Martin TU guys r awesome
Mike BI got charged $20 for dropping the vehicle off. Bull crap… I did all the work. Horrible!
Michael W