Everyone was friendly and helpful but I made my reservation on line and was told by customer service he would give me a 10% discount I didn't get and they added a $40.00 fee for safe tow I didn't ask for and was not asked or told about it at time of pick up. Customer service was very helpful in getting me a refund when I returned the rental.
Carl N
Customer Reviews for Montague Family Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect
Delaney BVery helpful!
Sean BWhen we picked the truck up, they did not have a one-way truck available. I asked if there would be any additional charges when we returned the truck. We were told no. When dropping off the truck, we were advised that there were mileage charges. They told us we were given ninety miles, and then had to pay for the additional. This would not have been an issue had we been advised. Drop off location was excellent. Pickup point seemed very disorganized.
Michael ECustomer service was efficient and friendly. I will definitely use them in the future.
Frank FVery good customer service . They are amazing
JESSICA CNone
Terry NLot was crowded but he helped me back the trailer in to a spot.
glen cVery prompt, could use better land use for parking
Walter KThe ac only blew hot air and I had a two hr drive each way. I had to open the windows cause I sweating in a hot box and constantly had to put a cold towel on my face. They only had two trucks to chose from. They people were excellent and very helpful but the truck definitely needed it maintenance. I would advise you to stay away from the 15 foot truck with a broken AC
CONNIE K