I picked up the Uhaul in Fort McMurray, Alberta, at a Uhaul/carwash business. The dealer did not assist in any way to help hitch the trailer to the truck because he was too busy helping his car wash customers at the till. It took almost 30 minutes to get my open trailer. I previously booked the trailer with customer service using the 800 number. My spouse is disabled, and we had to find someone in the parking lot to help us hitch it up. If a dealer can't assist the customers properly, they should have the contract cancelled and not be able to sell Uhaul services. The guy at the counter had limited knowledge about the Uhaul process... Open trailer: part of the license plate was missing, the unit was filthy, and the trailer door was tricky to open..we had to get a neighbour in our apartment to close the gate because it was jammed. The unit was not maintained and should be checked by the store with the contract to ensure it is in good condition before leaving the facility. I was disappointed using Uhaul this time; I have used them several times before.
Laurel Kostuk
Customer Reviews for Qazi Holdings Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cab wasn’t clean and windshield washer fluid was frozen up.
Ambrose PhilpottWas supposed to drop off at the one at 427 Gregoire Dr Fort McMurray AB T9H 4K7 Canada At 10am but the guy was not there and I called many times. Didn’t call me back until 1:30 by that time I already drove across town to drop off at a different facility
Michael WalkerCharged Extra, I don't recommend
Suvin SajanEverything was fine. Good customer service.
Vitalii BratushkaNot all locations have equipment needed to move. This location had nothing. Very slow internet made us wait 30 mins even though I checked us in early online. Didn't provide brake fluid in the uhaul hydraulic breaks. So I had to get it with my own money.
Ryan GibbonsVerify that trailers are empty before processing a return. Not doing this may allow a trailer to be double-booked, with the property of one renter still in the trailer when it is listed as available on the website.
Phil OsborneLocation is a complete disaster. Looks like its a junkyard inside the office. Nobody was round to help. I found one of the workers who was cleaning a vehicle he wasn't sure where the manager was and I was told to just drop the trailer. Office is extremely dark and disorganized. Very shady looking.
Corey SutherlandWas grunted at to drop the trailer and 8 days later i got a call looking for their trailer, the establishment never even checked the unit back in.
Lee ChislettAwesome experience, I've used U-Haul for the last 7 years and i love it, great prices and good service.
jagjit mahilArrive on time in the morning, operator was 15 minutes late, getting to work that day. I was told that I was 10 minutes late returning the equipment and would be charged for another day. the operator worked with me, and removed the extra charge.
Alain GingrasThis was a good experience. The man there was very helpful to us and figuring out a small issue and getting us on the way. Will be back again when I need Uhaul or a car wash!
Drew LavalleeThe employee doesn’t know how to use the computer took 50 min to rent a trailer
Jason Sovi