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Carlos S
Customer Reviews for Caraco Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience in my life. I was in U haul center at 9 pm in princes street and trying to pick mu truck. The access code for the lock key not able to open. The heavy winter storm and the lock is stucked. When I called custoemer care executive and the call duration around 2 hrs. Due to the climate the lock not abale to open. Then executive guided to another location, the same problem. In between I paid for that. Then they cancelled my trip. And J retun back to home, i bring my friend. He used his full strength and opend the key. And after we return after 1 hrs. Here because if poor lovk system i get irritated, i wasted my 2 hrs and 30 mints time. I went another location wasted my petrol. Then the manager offered 50 $ due to the above mentioned in convenience. But today they said manager not approved the 50$. Here am wondering about the stuoid service from U haul. And making my day worst. I will never recommend this company and the fable promises
Arjun MThe service was excellent staff when above the standard in the service industry.
Stephen Khave a look at your overall rental vehicles, Canada is not Arizona, we get snow, ice, vehicles require at a bare minimum winter wiper blades, snow tires and a snow brush. The washer fluid used is cheapest crap on marker, I totally get it $19.95 daily rental for vehicle very economical, however your insurance fees and .89 per kilometer then the vehicles should be ready for the weather. Customer should not be cleaning off vehicles, especially when ordered and not a walk in. I would rather pay $30 daily rental and get a free number of km's (50), customer is already on hook for fuel.
Peter HI used the online reservation and chose to pick up with the app. I called the day before just to verify everything was in order and to double check on how I pick up the truck seeing as this would be during closed hours. The man I spoke with was quite short and rude. The process of using the app was ok. Took more time than expected. The woman who called the person to verify I was taking the truck was also extremely rude and just hung up once they said yes, I am using the truck. Dropping the truck back off was fine. Truck was clean and worked well. Would use it again, but was put off by the customer service.
Chelsea GThe service was great but the truck was not ready for us to take. The license plate was blocked by a large buildup of snow/ice, the back door was frozen shut, and the back steps had snow and ice built up on them too. We were able to clear the plate and get the door open on our own using our own snow brush but we weren’t able to get the steps cleaned so they were just unsafe for us to use while moving.
Michael GI had to travel 2 hours to this location because there was no trailer available around my area or the GTA. The person on duty was very helpful & polite & everything went well. I don’t understand why a 8x10’ trailer was not available around my area.
jim kThe gentleman that checked us in was very helpful and friendly
Thomas OFriendly, helpful, easy service. Will definitely use this location in future. Thanks!
LYNDA PNo problems at all ,great experience ,Thanks
Louanne SBEST U-Haul location! Love these guys for their friendly attitude during a stressful move.
Kayla BAll my expectations were met. Good set up at this location.
David BThe employees were amazing and 100% understanding of my situation. I couldn't have for people to help me out in these difficult days!! Thank you to them!
Lea DNot really sure. The listed address does not indicate that the U-Haul location is at the far back of the complex, not visible from the road nor within the No signs indicating where the drop off location is.
Paul RU-Haul app only allowed a 0530 pick up time but the store where the vehicle was picked up didn’t open until 0900. I lost out on 3.5 hours of rental time. The van had to be returned by 1130.
Cliff MGreat customer service, very easy transition!
JOSEPH BSuper easy to pick up and drop off and the gentleman at the desk was very cheerful and effecient.
Lisa PThe gentlemen’s were very nice and accommodating making the experience a please tone….thank you!
Wayne CVan was dirty and needed cleaning on the inside and had garbage left over from previous rentals. Otherwise it seemed maintained mechanically.
Sanjeev DI would like to let you know that initially I have reserved a truck at 2459 Princess Street Kingston Ontario K7M 3G1 and had to cancel it because of no parking I needed 2 hour parking and was declined. That was a bad experience.
Vanig GI had requested two dollies to be used during the move; but there were none there even after reserving them two week prior. Also, we had put more gas into the truck to get it back to 1/4 tank like it was when we had started; but now they say it was still under the 1/4 and I was charged another $80. I will not be using Uhaul again in the future, and I'll be letting everyone I know about this. First time moving in 17 years, and it was not made any easier because of this.
Richard KThis location was fine, but the location on Princess St was absolutely atrocious. I would really appreciate if a customer service representative could call me.
Francois-Daniel Lexcellent customer service.
ISABEL KService was great. Mileage fees are high.
Greg CService agent was very friendly and helpful. Highly recommend this service based upon my treatment from this service. Excellent experience
Alyn MThe webpage doing the checkout crashed right at then end and so it was unclear if the checkout was successful.
Sean DWonderful people and very pleasant
Roxanne LThey are lovely at this location!
Lauren BBoth Bellville and Kingston locations were fantastic to deal with. Thank you for a good experience.
David MStaff were great - efficient, pleasant, and great sense of humour
Chris ZThis location is excellent. Staff is the difference.
Joel MNeed supply like blanket ect,,,,
Gaetan VHad a problem with ignition. Key did not engage engine. Had to keep trying for 5 to 10 mins to fire up ignition. Afraid to turn off in case it wouldn't start again.
Reta HBoth the person who took my reservation and the person who took checked me in were extremely friendly, helpful, and professional. The trailer looked to be almost new, and it was clean and in great shape. The hookup could not have been easier. Overall, this was a very satisfying experience. Thanks!
simmon lthis trailer smelled really bad. It needs to be cleaned out. The smell made me feel sick.
Ann TVery helpful!
Michelle aThe staff were friendly and the pickup / drop off was quick. The location is easily accessible with a large area for manoeuvring trailers or trucks.
Christopher WQuick friendly service.
Richard SWell organized, knowledgeable and helpful attendants. The tires seemed to be not balanced, lots of vibration, the car was pulling to the left, front end alignment could also be contributing to the problem.
Paul KExcellent service!
rosemary mThe staff at Caraco Storage Solutions are amazing and kind. It's my preferred place to rent.
Yessica BI've rented 2 vehicles for quick jobs in the last 3 months and both experiences have been quick and easy with no surprises. I booked online and checked- in in person and each time was great. The website is clear and easy to use and the staff at this location are really friendly and let me know that if I was a bit late it was okay as long as I had it back in time for the next person. Will absolutely rent from here every time I need a uhaul.
Stefanie SThey went above and beyond to make my check-in experience easy and responded to all my questions before and after my move. I also got storage there and it is also excellent. I am returning there for the second time.
Sophie SAlways a pleasure dealing with the staff at this location. They are polite, friendly, and provide excellent customer service. I think I have rented trucks from this location a handful of times in the last few years. Same staff; same great service every time! I'd recommend anyone go to this location anytime.
Jason MThe two men who helped me were kind, helpful and funny!
Sheila J