Customer Reviews for Carolina Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Carolina Mini Storage
The whole time the sales person kept telling us that we need to buy the insurance. I was helping my neighbor move and she asked me to drive the truck for her. The sales person decide to fill out the paper work in my name. Which I never gave her permission to. She then told me, when I stared to sign the document, that it was all going to be my responsibility if anything was damage. 1st question: How did I became the contract holder when my friend was paying for it? Since my friend had made a reservation we felt pressure to continue with this kind of treatment. My Friend did not have any extra money due to she just paid to move into a new apartment. 2nd question: So who do you think paid for the insurance fee that your sales person keep pushing? The sales person told me two times after she sold me the insurance that she was not making any money for renting U-Hauls and that she was not trying to pressure us into buying insurance. I do not like to be lied to. I will never go back to this location and will be pressed to use U-Haul again.
Originally I booked at a location much closer to my home on Charles Blvd. They called to say they did not have a vehicle even though I booked it on line and pre-paid and checked in on-line. I was told they did not have a truck and I was directed to call the 800 number. Carolina Mini Storage was great, but it was further from my home and added some issues with traffic and extra driving that would not have been the case had the truck I reserved at the Charles Blvd. location had been available. I thought I got a $50.00 refund if I booked online and service was not provided. The 800 representative said she would submit it to her supervisor, but I did not feel confident with her response that this was actually being done. Not great customer service.
Mrs. Alice and Mrs. Brenda is awesome!! Great customer service!!
Very easy move located directly across from where I was moving from. Great staff!